Audio Visual & Systems Lead (On-site) Job at University of California, Merced in

About UC Merced

The University of California, Merced, is the newest of the University of California system’s 10 campuses and one of the youngest universities to be designated an R1 research university. With approximately 9,100 undergraduate and graduate students, UC Merced is a smaller, more intimate campus compared to its sister campuses, while equipped and staffed as a cutting edge, 21st century research institution. With bachelor’s, master’s and doctoral degree programs, strong research and academic partnerships and a growing community in the heart of the San Joaquin Valley, the UC Merced campus is continually evolving and requires talented, knowledgeable and dynamic educators, researchers, management and staff.

About the Job

The Audio Visual & Systems Lead is responsible for delivering comprehensive audiovisual (AV) services in support of Auxiliary managed spaces, including but not limited to residence halls, dining facilities, conference rooms, and event venues. This role involves planning, coordinating, and administering Audio Visual (AV) programs, processes, and systems. The AV & Systems Lead serves as the primary point of contact for AV troubleshooting, incident resolution, and customer service.

Role

• Oversee daily AV operations and ensure service excellence across all supported locations.
• Manage and maintain AV infrastructure, including hardware, software, and integrated systems.
• Coordinate with vendors and service providers to support procurement, installation, and maintenance.
• Assess campus needs and recommend improvements to enhance user experience and system performance.
• Support broader technology initiatives, including computer hardware and point-of-sale (POS) system hardware used within Auxiliary Services.
• Drive process improvements and contribute to long-term planning for AV and systems-related projects.

Key Responsibilities

• Serve as the primary point of contact for comprehensive AV services and support across residence halls, dining facilities, conference rooms, and event spaces managed by AFI. Set up, operate, and troubleshoot audiovisual systems—including live streaming and video conferencing tools—to support in person and online events. Perform assessment, independent troubleshooting, repair and configuration of AV systems and devices.
• Coordinate preventative and emergency maintenance of technology in event spaces, residence halls and dining or retail spaces with vendors, campus IT, and other campus partners. Perform software updates, hardware replacement, and upgrades in auxiliary spaces.
• Engage with clients to assess event technology requirements and recommend suitable solutions to meet specific needs. Offer consultative guidance on technical methods, media techniques, and equipment to enhance presentation quality. Advise users on available technical options and collaborate on planning and implementing new equipment installations and upgrades.
• Utilize effective data collection techniques to define technical requirements for events and technology initiatives. Establish standards, processes, and procedures to ensure consistent and high-quality service delivery. Create user documentation, drive process improvements, and develop system design specifications. Coordinate special programs and projects in audiovisual and technology domains—including event spaces, residence halls, and dining or retail locations.
• Apply project management concepts in combination with AV IT policies and procedures to determine technical support workflow. Evaluate external content for compliance with unit and content posting standards. Assist in researching and evaluating new technologies.
• Develop and provide training as needed based on consultation with users and their understanding of AV technologies.
• Provide technical support for the deployment, maintenance, and troubleshooting of computer hardware point-of-sale (POS) systems and digital signage within auxiliary services. Assist with software updates, system imaging, and manage the full hardware lifecycle to ensure reliable and efficient operations.

Qualifications

• Bachelor’s degree in a related area.
• Three years of progressively responsible related experience in Audio Visual Systems or seven years of progressively responsible related experience in lieu of degree.
• AV Manufacturer Specific Certifications (Preferred).

Critical Knowledge and Skills

• Demonstrated capacity to work collaboratively in diverse, cross‑functional teams.
• Skilled in communicating with both technical and non‑technical personnel at all levels of the organization.
• Experience delivering customer service in a technical environment, including managing support tickets, providing multi‑channel assistance, escalating incidents, triaging issues, and contributing to problem resolution and root cause analysis.
• Proficient in using audiovisual configuration and monitoring tools for systems including Crestron, AMX, Biamp, Poly, and Zoom. Minimum of five years of hands‑on experience with AMX and Crestron control systems (Preferred).
• Familiarity with the operational and cultural dynamics of higher education institutions (Preferred).
• Hands‑on experience operating and maintaining sound reinforcement systems and live video production setups, including mixing consoles, microphones, cameras, and streaming equipment (Preferred).
• Knowledge of professional A/V equipment and systems to operate, maintain, and troubleshoot, configure, and enhance the AV systems.
• Skills to determine priorities based on knowledge of work area. Self‑motivated and work independently and as part of a team. Demonstrates problem solving skills.
• Knowledge of computer, media, and networking technology.
• Ability to assess campus needs for AV IT technology products and design services to meet those needs.

Background Check

Background check required.

Policy Statement

How To Apply

An online application is required for each position to apply. The University of California, Merced is aware that some web‑based application processes may be cumbersome for differently abled applicants. Where appropriate, alternative accommodations will be provided. For applicants with disabilities who need additional assistance using TAM, or reasonable accommodations during the interview or search process, please contact ucmjobs@ucmerced.edu.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti‑Discrimination Policy.

Smoke And Tobacco Free Policy

The University of California, Merced is a smoke and tobacco free workplace. Information and the Smoke and Tobacco Free policy is available at http://smokefree.ucmerced.edu.

E‑Verify

All employers who receive Federal contracts and grants are required to comply with E‑Verify, an Internet‑based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). E‑Verify electronically verifies employment eligibility by comparing information provided on the I‑9 form to records in the DHS and SSA databases. Certain positions funded by federal contracts/subcontracts requires UC Merced to notify job applicants that an E‑Verify check will be conducted and the successful candidate must pass the E‑Verify check.

Pay, Benefits & Work Schedule

For information on the comprehensive benefits package offered by the University of California visit: http://ucnet.universityofcalifornia.edu/compensation-and-benefits/

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Design, Art/Creative, and Information Technology

Higher Education

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