Studio General Manager Job at Club Pilates Manhattan Beach in Brea

As a General Manager, your #1 priority is driving daily membership sales, generating leads, and creating a high-performance sales culture—all while delivering a world-class member experience. You’ll lead from the front by hitting personal sales goals, developing a strong in-studio community, and mentoring a results-driven team. This is a sales-first leadership position ideal for someone who thrives on metrics, motivation, and movement. Compensation: $70,000–$85,000 base salary + uncapped commission & performance bonuses.

Responsibilities

• Sales & Lead Generation (Top Priority)
  • Consistently meet and exceed personal and team sales goals
  • Drive weekly lead generation through:
    • Local business outreach
    • Grassroots events and pop-ups
    • Referral programs
    • Community engagement partnerships
  • Execute the LASER sales process to convert leads to long-term members
  • Collaborate with ownership to forecast and execute against weekly/monthly revenue targets
• Strategic Planning & Performance Management
  • Set clear team KPIs and revenue goals with aligned daily/weekly action plans
  • Lead weekly strategy meetings and monthly sales reviews
  • Leverage reports to identify performance gaps and implement solutions
  • Optimize all studio revenue streams: memberships, class packages, and retail
• Retention & Member Experience
  • Build rapport with every member to support satisfaction and retention
  • Address and resolve member concerns with urgency and care
  • Implement proactive strategies like check-ins for low-usage members, milestone rewards, and VIP member touchpoints
  • Monitor daily retention reports and manage follow-up tasks
• Team Leadership & Culture
  • Recruit, onboard, and develop an exceptional sales and front desk team
  • Deliver regular sales training, coaching, and role-play sessions
  • Motivate the team to exceed targets with a clear path to commissions and incentives
  • Uphold Club Pilates’s brand values through consistent team accountability and culture building
• Studio Operations
  • Oversee day-to-day operations, cleanliness, and presentation of the studio
  • Manage staff schedules and class coverage to ensure optimal studio flow
  • Ensure tech functionality and submit support tickets as needed
  • Enforce compliance with local, state, and federal labor laws and Rumble policies
  • Be onsite full-time, including evenings and weekends as required

Qualifications

• 2+ years of sales leadership experience, ideally in fitness, hospitality, or service-based industries
• Proven success in hitting personal and team sales goals
• High-energy leadership style with the ability to inspire, train, and manage a small team
• Strong interpersonal and written communication skills
• Proficient in CRM systems and sales reporting tools
• Highly organized and detail-oriented with a passion for problem-solving
• Passionate about fitness