Capgemini is hiring: Service Management Consultant - UX/UI Design in Chicago

Job Title

Service Management Consultant - UX/UI Design (080690)

Location

Chicago, IL; Atlanta, GA; New York, NY; New Jersey near NY; Houston, TX; Dallas, TX

Travel

up to 25% and infrequently

Job Summary

ServiceNow User Experience (UX) and User interface (UI) Design Subject Matter Expert (SME) role participates in the design, development, and implementation of exceptional user experiences within the ServiceNow platform. The ideal candidate will have an eye for detail, and a blend of creative design, and experienced development knowledge. In this role, you will work hand in hand with lead Architects and fellow team members with building user‑centric experiences that drive sustainable growth and engagement of ServiceNow user base.

Key Responsibilities

• Client-facing lead for portal UX/UI workstream to design and deliver ServiceNow UX/UI solutions
• Facilitate design workshops and design reviews, including persona co-creation, and taxonomy.
• Facilitate discussions to define system requirements, problems, and goals
• Define and develop technical requirements and related project documentation
• Collaborate with engineers and product managers to accurately transform business requirements into technical solutions within the ServiceNow platform
• Design UI layouts and configuration of UX/UI components including controls, labels, and graphical elements for software on both mobile and desktop platforms with an eye towards experience
• Provide insight and guidance of various design approaches to solve specific user problems.
• Create initial design concept, wireframes and high‑fidelity prototypes using Figma
• Optimize and test UI designs to be intuitive and user‑centered
• Conduct usability testing to identify gaps in design and see if they can be further improved
• Develop journey maps and user flows to visualize use cases

Required Skills

• Define and document requirements for the application UI and workflows, ensuring alignment with user needs and business objectives
• 3+ years designing portals and UX/UI experience on the ServiceNow platform with one or more portals (Service Portal, Employee Center/EC Pro, Customer Service Portal, Retail Service Portal, etc.) for ITSM/HRSD/Retail solutions (any or all) in an enterprise environment.
• Experience in Portal implementation skills including applicability within the ServiceNow ecosystem
• HTML, CSS, and AngularJS development skills
• Experience in Service Portal, including the difference between configuration and custom widgets development, an extension of OOB widgets, and utilization of 3rd‑party libraries within ServiceNow

Desired Skills

• Experience with Bootstrap
• Experience with dynamic and responsive web design
• Experience implementing systems using the Agile/Scrum methodology
• Excellent understanding of the Agile software testing process and lifecycle.

Benefits

• Healthcare including dental, vision, mental health, and well‑being programs
• Financial well‑being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well‑being benefits like subsidized back‑up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Equal Opportunity & Accommodations

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Disclosures

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $75,582 - $170,040. This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Work Schedule / Location

Full-time

Primary Location: US-IL-Chicago

Other Locations: US-NY-New York, US-NJ-Bridgewater, US-GA-Atlanta, US-TX-Houston, US-TX-Dallas