Job Title: Web & Multimedia Communications Specialist (Communications & Outreach)

VILLAGE OF SCHAUMBURG

Human Resources Department

101 Schaumburg Court, Schaumburg, IL 60193

http://www.schaumburg.com/

NOW ACCEPTING APPLICATIONS FOR THE POSITION OF:

Web & Multimedia Communications Specialist (Communications & Outreach)

Are you a creative storyteller with a passion for digital strategy and public engagement? Do you thrive at the intersection of technology, communication, and community service? If so, we want to hear from you! The Village of Schaumburg is seeking a dynamic Web and Multimedia Communications Specialist to lead our digital presence and public outreach efforts. In this role, you’ll shape how we connect with our community—online and beyond.

JOB SUMMARY:

This position reports to the Director of Communications and Outreach and plans, develops, and executes strategic public relations, communications, digital media, and website initiatives. Key responsibilities include developing multi-media content, managing and maintaining the Village’s websites and microsites, conducting digital system and data analysis, and supporting public engagement and communications efforts. The position serves as the primary website manager and digital systems analyst, responsible for website accuracy, accessibility, technical troubleshooting, analytics reporting, and cross-department web liaison training. Additional responsibilities include managing social media content, producing fact sheets and e-newsletters, and supporting village wide communications strategies and campaigns. This position performs a wide range of complex, confidential, and routine communication and administrative duties.

JOB DUTIES:

1. Oversees social media content creation, scheduling, monitoring, and responses while maintaining the department’s editorial content calendar.
2. Assists with creating, editing, monitoring, and producing digital publications, including The Progress Report E-Newsletter and department email templates, and supports departments with digital promotional materials.
3. Maintains accurate, accessible, and up-to-date content for the Village website and subsidiary marketing microsites. Manages formatting, embeds/I-frames, forms, plugin updates, troubleshooting content management system (CMS) issues, and coordinating technical support tickets with the Village’s web provider.
4. Performs ongoing reviews for accuracy, omissions, broken links, accessibility compliance, Search Engine Optimization.(SEO), and overall user experience.
5. Trains and supports website content liaisons and customer service requests (CSRs) to ensure proper content management system (CMS) use and compliance with Village branding and accessibility standards.
6. Regularly updates website forms, interactive elements, and plug-ins to ensure compatibility, performance, and consistent functionality.
7. Oversees system reviews that include data crawls, accessibility checks, and Search Engine Optimization.(SEO) enhancements; assists in developing new website features, microsites, and splash pages.
8. Serves as project manager for new digital media tools and major digital initiatives, including future website redesigns, mobile applications, and platform upgrades.
9. Pulls and analyzes analytics and related platform data; monitors, evaluates, and reports on the department’s key performance indicators and metrics; prepares digital performance reports and recommendations; and collaborates with departments to support public relations and public information strategies across all digital communication outlets.
10. Performs other duties as assigned.

QUALIFICATIONS:
1. Bachelor’s degree in communications, marketing, public relations, digital media, web design/development, or a related field.
2. A minimum of three years of experience in digital communications, web administration, content management systems, multimedia production, data/website analytics, or a related field. Ability to demonstrate competency through verifiable portfolio and references.
3. Possession of a valid driver’s license.
4. Proficiency with current computer technology, job-specific software, and customer service systems.

STARTING SALARY RANGE: $86,287.00 - $95,995.00 annually dependent on qualifications. The salary range for this position is $86,287.00 - $125,117.00.

Please attach as part of your application all necessary documents verifying that you meet the minimum qualifications for the position. Please include examples of your work (e.g., dashboards, reports, presentations, content) in the supporting documentation section.

Interviews will be conducted as applications are received. This position will remain open until filled.

BENEFITS:

The Village of Schaumburg has a competitive benefit package with coverage that begins on the first day of employment and includes: flexible benefit Section 125 plan including health, dental, vision, and life insurance as well as medical and dependent care flexible spending accounts, and a retirement plan through the Illinois Municipal Retirement Fund. The Village also provides paid holidays, paid vacation, sick leave, tuition reimbursement, succession development, and more.

ABOUT THE VILLAGE OF SCHAUMBURG:
The village employs approximately 600 employees in 12 departments, including police, fire, engineering and public works, communications, community development, cultural services, economic development, finance, general government, human resources, information technology, and transportation. Our employees work to serve the residents and strive to make Schaumburg the best community it can be.

Our Core Values are the heart and soul of how we operate. Customer service, integrity, respect, teamwork, and trust are the values we dedicate ourselves to with the goal of providing excellent services and programs to meet the needs of our community and those within our organization. They guide our actions and serve as the framework for the decisions and contributions we make every day – at every level. Each member of the Schaumburg team is valued, belongs and provides essential services to the residents, visitors, and businesses of Schaumburg. We are proud of the rich diversity of the Schaumburg community, and we want employees to bring their own unique capabilities, experiences, and characteristics to their work in serving the community. The characteristics of humility, empathy, respect, and open-mindedness are cornerstones of our organizational culture. The success of the village depends on our employees, and we are committed to helping employees continue growing and developing in their careers.

SELECTION PROCESS:

The candidate screening process may consist of an application review, skills testing, employability assessment, interviews, and other job-related testing or verifications. Chosen candidates will be subject to background checks and a criminal history investigation. The top candidate will need to successfully complete the post-offer qualifying pre-employment medical examination and drug screen (including cannabis).

Individuals requesting reasonable accommodations under the Americans with Disabilities Act to complete the application process should contact the Human Resources Department at 847-923-3900.

The Village of Schaumburg is an Equal Opportunity Employer

The Village of Schaumburg is a thriving community of 78,723 residents located 11 miles west of O’Hare International Airport and approximately 26 miles northwest of Chicago. Not only is Schaumburg the twelfth-largest community in the State of Illinois, but it is also home to the second-largest concentration of retail, office, and commercial activity. Notable village distinctions include being rated as an excellent or good place to live by 95% of respondents in the National Community Survey; having multiple highly-awarded and accredited departments; being selected as a Best-In-Class-Employer by Gallagher for midsize employers and being recognized as a Better Business Town by The Better Business Bureau of Chicago and Northern Illinois.

The village employs approximately 600 employees in 12 departments, including police, fire, engineering and public works, communications, community development, cultural services, economic development, finance, general government, human resources, information technology, and transportation. Our employees work to serve the residents and strive to make Schaumburg the best community it can be.