Duke University Health System
Air Medical Communications Specialist - Duke Life Flight
Duke University Health System, Durham, North Carolina, United States, 27703
Air Medical Communications Specialist – Duke Life Flight
Join Duke University Health System as an Air Medical Communications Specialist in the Duke Life Flight team, premier in air and ground patient transport services.
About Duke University Hospital Located in Durham, North Carolina, Duke University Hospital is consistently ranked among the best in the United States and is the number one hospital in North Carolina (U.S. News & World Report 2023‑2024). It features 1,048 patient beds, 65 operating rooms, and comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center.
Duke Nursing Highlights
Duke University Health System is a Magnet organization.
Nurses are consistently recognized annually as North Carolina’s Great 100 Nurses.
Awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy.
6000+ registered nurses.
Quality of life: living in the Triangle.
Relocation assistance (based on eligibility).
Duties and Responsibilities
Operate communications center phones, two‑way radio, weather radar, computer database, and mapping systems to support air and ground patient transport.
Respond to emergency transport calls, dispatch crew, and set up teleconferences with physicians, transport nurses, and referral sources.
Provide aircraft or ground transport availability, weather projections, location and time projections.
Recommend service utilization to medical control officers based on assessment of relevant factors.
Coordinate with Public Safety (Durham EMS, Fire, Police, Rescue) for transport services.
Provide statistical information to flight crew (average flight distance, time, coordinates, landing site directions). Monitor weather radar.
Coordinate emergency and direct admissions with charge nurses/physicians, ensure accurate documentation of divert status.
Collaborate with MCOs, Transfer Center Nurses, Patient Placement, Life Flight Nurses, Case Managers, Billing, and other departments to enter information into dispatch software.
Maintain database on referrals and hospital locations; read county, state, and specialized maps.
Provide excellent customer service to co‑workers, patients, families, and doctors.
Record data and maintain reports, forms, and daily logs.
Participate in Life Flight educational outreach and committees.
Perform related duties incidental to the described work.
Work Schedule
3‑12 hour shifts, rotating; primarily days 7 a.m.–7 p.m., with occasional night coverage.
Location: 100 Golden Drive, Durham, NC 27705 (future location 14 Moore Drive, Durham, NC 27709).
Education Required High School Diploma or equivalent.
Experience Required One year of dispatching experience in a 911 control line, fire/police dispatch, air traffic control, hospital‑based health, or related setting.
Certification or Licensure
One of the following: North Carolina EMT licensure, National Emergency Medical Dispatcher (EMD) certification, NAACS or IAMTC Certified Communicator, or CFC certification.
Must obtain Certified Flight Communicator (CFC) certification within one year of employment.
Learn Maestro and Dispatch software (Flight Vector, CAD); master within 6 months.
Evaluate progress during the 90‑day probationary period.
Duke is an affirmative action/equal opportunity employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential physical job functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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About Duke University Hospital Located in Durham, North Carolina, Duke University Hospital is consistently ranked among the best in the United States and is the number one hospital in North Carolina (U.S. News & World Report 2023‑2024). It features 1,048 patient beds, 65 operating rooms, and comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center.
Duke Nursing Highlights
Duke University Health System is a Magnet organization.
Nurses are consistently recognized annually as North Carolina’s Great 100 Nurses.
Awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy.
6000+ registered nurses.
Quality of life: living in the Triangle.
Relocation assistance (based on eligibility).
Duties and Responsibilities
Operate communications center phones, two‑way radio, weather radar, computer database, and mapping systems to support air and ground patient transport.
Respond to emergency transport calls, dispatch crew, and set up teleconferences with physicians, transport nurses, and referral sources.
Provide aircraft or ground transport availability, weather projections, location and time projections.
Recommend service utilization to medical control officers based on assessment of relevant factors.
Coordinate with Public Safety (Durham EMS, Fire, Police, Rescue) for transport services.
Provide statistical information to flight crew (average flight distance, time, coordinates, landing site directions). Monitor weather radar.
Coordinate emergency and direct admissions with charge nurses/physicians, ensure accurate documentation of divert status.
Collaborate with MCOs, Transfer Center Nurses, Patient Placement, Life Flight Nurses, Case Managers, Billing, and other departments to enter information into dispatch software.
Maintain database on referrals and hospital locations; read county, state, and specialized maps.
Provide excellent customer service to co‑workers, patients, families, and doctors.
Record data and maintain reports, forms, and daily logs.
Participate in Life Flight educational outreach and committees.
Perform related duties incidental to the described work.
Work Schedule
3‑12 hour shifts, rotating; primarily days 7 a.m.–7 p.m., with occasional night coverage.
Location: 100 Golden Drive, Durham, NC 27705 (future location 14 Moore Drive, Durham, NC 27709).
Education Required High School Diploma or equivalent.
Experience Required One year of dispatching experience in a 911 control line, fire/police dispatch, air traffic control, hospital‑based health, or related setting.
Certification or Licensure
One of the following: North Carolina EMT licensure, National Emergency Medical Dispatcher (EMD) certification, NAACS or IAMTC Certified Communicator, or CFC certification.
Must obtain Certified Flight Communicator (CFC) certification within one year of employment.
Learn Maestro and Dispatch software (Flight Vector, CAD); master within 6 months.
Evaluate progress during the 90‑day probationary period.
Duke is an affirmative action/equal opportunity employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential physical job functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
#J-18808-Ljbffr