FIS
Corporate Communications Analyst Specialist
Join to apply for the
Corporate Communications Analyst Specialist
role at
FIS
Type Of Hire
Experienced (relevant combo of work and education)
Education Desired
Bachelor of Communications
Position Type
Full time
Job Description
About FIS Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About The Role
This role works on small to large, complex projects that require increased skills in multiple communication principles and technologies. The role works on one or more projects as a team member or occasionally as a project lead.
About The Team
The Client Communications Team’s mission is to foster clear, effective, and impactful communication within our organization, with our clients, and maintain a steadfast focus on the client’s experience.
What You Will Be Doing
Draft and send client-facing communications during technology or service incidents from initial alert through resolution, ensuring accuracy, alignment to SLAs and use of approved playbooks and templates
Join major incident bridges, synthesize technical updates into clear non-technical language, and coordinate with the Incident Commander, Technology, Client Support and Account Management teams
Escalate material client impact or reputational risk to senior communications and leadership and provide concise situation summaries and talking points for internal leaders and client-facing teams
Participate in an on-call rotation (including evenings, overnights, weekends and holidays), documenting key details, contributing to post-incident reviews, and providing clear handoffs to other on-call colleagues
Track and report on communication timeliness, volume, engagement and key incident themes, recommending improvements to templates, workflows and cadences based on incident learnings and client feedback
Write copy for the publication of various materials, e.g., news releases, management briefs, critical issue bulletins, articles, speeches, slide presentation scripts, marketing brochures, documentation, newsletters, personnel policies/procedures, personnel/management manual updates where necessary
Determine need for and content of graphics to explain and enhance written materials and edit materials for content, grammar, format, etc
Gain approval on materials from appropriate personnel, review final copy of materials to ensure correctness and readiness for production and arrange for production, duplication and distribution of materials
Meet with internal and external customers requesting publication to gather information, e.g., purpose/message of materials, method of communications and tone/image of materials and make recommendations on the organization, style, etc. of materials
Perform communications-related support activities, assist in developing objectives, standards, procedures, etc. for various publications and events, e.g., brochures and newsletters
Maintain history file of company publications, product releases, etc., provide general information to employees and/or outside organizations regarding the company, policies and communications-related activities and events
What You Bring
Bachelor’s degree in communications or the equivalent combination of education, training, or work experience. Typically requires three or more years of experience in a communications-related field, e.g., advertising, public relations, marketing, communications, incident communications; or equivalent combination of education and experience.
Proficiency in communication practices and techniques
Knowledge of the production requirements for printed material
Knowledge of project management methods and techniques
Proficiency in managing media representatives
Excellent verbal and written communication skills to technical and non-technical audiences of various s levels in the organization, e.g., executive, management, individual contributors
Excellent problem solving and time management skills managing multiple deadlines
Proficiency to operate independently
What We Offer You
Flexible and creative work environment
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Competitive salary and benefits
FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full‑time position is $125,850.00 – $211,410.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job‑related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
ADA Disclaimer
In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.
Seniority Level Mid-Senior level
Employment Type Full‑time
Job Function Other
Industries IT Services and IT Consulting and Financial Services
Get notified about new Communications Analyst jobs in
Milwaukee, WI .
#J-18808-Ljbffr
Corporate Communications Analyst Specialist
role at
FIS
Type Of Hire
Experienced (relevant combo of work and education)
Education Desired
Bachelor of Communications
Position Type
Full time
Job Description
About FIS Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About The Role
This role works on small to large, complex projects that require increased skills in multiple communication principles and technologies. The role works on one or more projects as a team member or occasionally as a project lead.
About The Team
The Client Communications Team’s mission is to foster clear, effective, and impactful communication within our organization, with our clients, and maintain a steadfast focus on the client’s experience.
What You Will Be Doing
Draft and send client-facing communications during technology or service incidents from initial alert through resolution, ensuring accuracy, alignment to SLAs and use of approved playbooks and templates
Join major incident bridges, synthesize technical updates into clear non-technical language, and coordinate with the Incident Commander, Technology, Client Support and Account Management teams
Escalate material client impact or reputational risk to senior communications and leadership and provide concise situation summaries and talking points for internal leaders and client-facing teams
Participate in an on-call rotation (including evenings, overnights, weekends and holidays), documenting key details, contributing to post-incident reviews, and providing clear handoffs to other on-call colleagues
Track and report on communication timeliness, volume, engagement and key incident themes, recommending improvements to templates, workflows and cadences based on incident learnings and client feedback
Write copy for the publication of various materials, e.g., news releases, management briefs, critical issue bulletins, articles, speeches, slide presentation scripts, marketing brochures, documentation, newsletters, personnel policies/procedures, personnel/management manual updates where necessary
Determine need for and content of graphics to explain and enhance written materials and edit materials for content, grammar, format, etc
Gain approval on materials from appropriate personnel, review final copy of materials to ensure correctness and readiness for production and arrange for production, duplication and distribution of materials
Meet with internal and external customers requesting publication to gather information, e.g., purpose/message of materials, method of communications and tone/image of materials and make recommendations on the organization, style, etc. of materials
Perform communications-related support activities, assist in developing objectives, standards, procedures, etc. for various publications and events, e.g., brochures and newsletters
Maintain history file of company publications, product releases, etc., provide general information to employees and/or outside organizations regarding the company, policies and communications-related activities and events
What You Bring
Bachelor’s degree in communications or the equivalent combination of education, training, or work experience. Typically requires three or more years of experience in a communications-related field, e.g., advertising, public relations, marketing, communications, incident communications; or equivalent combination of education and experience.
Proficiency in communication practices and techniques
Knowledge of the production requirements for printed material
Knowledge of project management methods and techniques
Proficiency in managing media representatives
Excellent verbal and written communication skills to technical and non-technical audiences of various s levels in the organization, e.g., executive, management, individual contributors
Excellent problem solving and time management skills managing multiple deadlines
Proficiency to operate independently
What We Offer You
Flexible and creative work environment
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Competitive salary and benefits
FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full‑time position is $125,850.00 – $211,410.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job‑related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
ADA Disclaimer
In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.
Seniority Level Mid-Senior level
Employment Type Full‑time
Job Function Other
Industries IT Services and IT Consulting and Financial Services
Get notified about new Communications Analyst jobs in
Milwaukee, WI .
#J-18808-Ljbffr