Creative Financial Staffing
End User Services Analyst Job at Creative Financial Staffing in Westerville
Creative Financial Staffing, Westerville, OH, US
End User Service Analyst
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below. Key Duties- Diagnose and resolve hardware/software issues
- Provide second-level support for unresolved Service Desk incidents
- Respond to service tickets via phone, email, or incident management system
- Collaborate with End User Services to resolve technology issues
- Install and configure hardware/software per corporate standards
- Ensure timely and well-documented resolution of work orders
- Manage PC replacements and emergency exchanges
- Track and manage end-user device inventory and spare equipment
- Develop and optimize OS/hardware repair procedures
- Update IT Manager on local infrastructure status
- Handle repair part orders and inventory
Requirements
- Bachelor's degree or equivalent experience xrczosw
- 2+ years in Windows desktop OS deployment
- 2+ years with LANDesk, SCCM, or similar tools
- 2+ years in Mobile Device Management
- Experience with Windows 10 and Apple Mac support
- Strong knowledge of network infrastructure and security principles