Smarsh is hiring: Sr. Brand, PR & Communications Manager in Portland

Sr. Brand, PR & Communications Manager – Smarsh

Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6,500 organizations in regulated industries depends on Smarsh every day to spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Our relentless innovation has earned consistent leadership recognition from Gartner and Forrester, and Smarsh has been on the Inc. 5000 list of fastest‑growing American companies since 2008.

Summary

At Smarsh, we help regulated organizations capture, archive, and harness their communications data – turning compliance into a strategic advantage. The Sr. Brand, PR & Communications Manager will elevate how the world sees and experiences the Smarsh brand, driving brand visibility, reputation, and influence across global markets. Reporting to the VP of Brand Marketing, you’ll lead integrated brand, PR, and communications strategies that position Smarsh as the category leader in communications intelligence and the trusted partner for compliance‑driven innovation.

Key Responsibilities

• Brand Leadership
  Execute a brand strategy that positions Smarsh as the market leader; ensure consistent brand expression across all channels; partner with design, product, and BU marketing to bring the brand to life; measure and report on brand health, share of voice, media sentiment, and coverage quality.
• Public Relations & Media
  Lead global PR strategy with a focus on AI and data discoverability; manage relationships with U.S. and U.K. PR agencies; engage journalists, analysts, and influencers; oversee executive visibility programs; own crisis communications.
• Campaign & Content Oversight
  Oversee integrated brand and communications campaigns; collaborate with demand generation, product marketing, and digital teams; lead development of core messaging, press materials, thought leadership, and customer success stories.
• Customer Advocacy
  Partner with business units to source and nurture customer advocates; transform success stories into testimonials, case studies, and speaking engagements; activate advocates across PR, media, and campaigns.

Qualifications

• 10+ years of experience in global brand management, PR, or communications, ideally within B2B technology, SaaS, or regulated industries.
• Proven success developing and executing integrated brand, PR, and communications strategies that deliver measurable impact.
• Strong agency management and media/influencer relationship experience across regions.
• Expertise in reputation management and crisis communications.
• Experience managing and mentoring direct reports.
• Exceptional writing and storytelling skills, capable of translating complex technology into clear narratives.
• Collaborative, agile, and results‑driven leader who thrives in fast‑paced, high‑growth environments.

Why Smarsh?

• Opportunity to shape a category‑defining brand at the forefront of AI and communications intelligence.
• Collaborative, values‑driven culture celebrating curiosity, initiative, and integrity.
• Visibility and partnership with senior leadership; chance to make an immediate, measurable impact.

Salary Range
$127,000 - $164,000 a year (base salary; bonus details discussed during recruiting). Salary is based on internal equity, experience, education, location, and other factors. The company performs local cost‑of‑living assessments for new hires.

About Our Culture

Smarsh hires lifelong learners passionate about innovating with purpose, humility, and humor. Collaboration is at the heart of everything we do. We use the latest AI/ML technology to help our customers break new ground at scale and value diversity, striving to provide opportunities for everyone to be authentic. Smarsh has earned multiple Best Places to Work awards and offers a global, inclusive workplace.