Senior User Experience Designer Job at BEPC Inc. - Business Excellence Professio

Principal Experience Designer – BEPC Inc. – Business Excellence Professional Consulting

Location: South San Francisco, CA

Employment Type: Contract (12 months, possible extensions)

Job Summary: The Principal Experience Designer will drive strategy and delivery within the Customer Experience (CX) Suite. They are responsible for ensuring that UX/UI and CX design strategies and capabilities accelerate the organization’s progress toward delivering great customer experiences and business impact. The role will serve as a key individual contributor and subject‑matter expert in a critical focus area – applying UX/UI design expertise in the development of digital products and capabilities and mentoring junior designers.

Key Responsibilities

• Shape digital‑forward Experience Design vision and standards leveraging industry/competitive trends and aligning product suite strategic priorities.
• Partner with senior directors to drive the Experience Design vision, aligning with enterprise stakeholders, technical capabilities, and process opportunities.
• Develop innovation workstreams to drive experimentation within the product‑oriented model and team for new product innovation and features.
• Define target users in collaboration with Analytics partners, deeply understand user research, prioritize key features, and set clear performance objectives.
• Accountable for key Experience Design initiatives in partnership with senior leadership, managing strategic planning, execution, delivery milestones, and measurable business impact.
• Evangelize the role of UX/UI and CX Design in achieving enterprise objectives, communicating value proposition and roadmap(s) to senior leaders and organization‑wide stakeholders.
• Partner with leadership to drive prioritization, manage stakeholders across the enterprise, and resolve conflicts to align and advance product roadmaps and enhancements.
• Collaborate with UX/UI Analysts to align business outcomes with technical feasibility, ensuring delivery of both business value and technical performance.
• Partner with other Business Product Owners and Executive Directors to achieve patient, professional, and internal customer needs.
• Partner with global product managers to drive effective collaboration for shared learnings and efficiencies.
• Accountable for delivering a business‑relevant product that meets business needs via feedback collection, alignment, and implementation while meeting larger objectives.
• Accountable for defining business cases and supporting budgetary/funding needs.
• Drive definition of business requirements for product usage and system health, leveraging industry standards.
• Comply with all laws, regulations, and policies governing Genentech activities.
• Partner with measurement and optimization Business Product Owners to inform CX and UX advancements and operations.
• Mentor and coach junior Experience Design team members, fostering collaboration, innovation, and accountability.
• Cultivate an environment of design craft and quality within the team.

Minimum Candidate Qualifications and Experience

• Bachelor’s degree in business, technology, operations, science, marketing, or a related field.
• 10+ years of experience, with 7 years in experience design, product design, UX design or related field.
• Ability to own and manage the full product lifecycle, including visioning, roadmap creation, execution, and impact measurement for specific products or features.
• Strong skills in stakeholder alignment for cross‑functional collaboration.
• Strong mentorship and guidance abilities, with experience in coaching and mentoring talent.
• Excellent communication skills to drive change, influence stakeholders, and evangelize the product vision.
• Experience working in an agile setting or providing agile best‑practice mentorship.
• Experience collaborating with Legal, Compliance, and Privacy teams to ensure governance and regulatory standards.
• Ability to innovate and foster experimentation to improve product capabilities.
• Proven ability to adapt and navigate ambiguous or evolving environments.
• Strong problem‑solving and strategic thinking skills, balancing short‑term execution with long‑term vision.
• Advanced degree or equivalent experience (e.g., MBA).
• Experience in healthcare, pharmaceutical, or highly regulated industries.
• Proven success in managing complex projects requiring strategic planning and operational execution.
• Advanced knowledge of workflow tools, automation systems, and compliance frameworks.
• Experience building and managing a design system.

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