UX Program Manager, UXI Research Operations, UX Infrastructure Job at Google Inc

UX Program Manager, UXI Research Operations, UX Infrastructure

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Please submit your resume in English – we can only consider applications submitted in this language.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 6 years of experience in program management or operations management, managing vendor relationships or contingent workforces.
• Experience using data analytics to drive decision‑making, such as defining SLAs, managing capacity, and optimizing vendor performance.
• Experience with User Research, Market Research or Research focused tools and methodologies.

Preferred qualifications

• Experience driving operational strategy and execution within a global organization, managing workflows across multiple time zones.
• Experience leading large‑scale operational transformations, specifically transitioning workflows from manual processes to automated or agentic systems.
• Experience managing global business process extended workforce (BPO) partners, including contract management, Quality Business Reviews (QBRs), and performance calibration.
• Excellent stakeholder management skills, with the ability to influence cross‑functional partners and drive alignment on operational changes in ambiguous environments.
• Excellent investigative skills with the ability to extract, synthesize, and question data sets to identify underlying operational patterns and drive resource efficiency.

About the job

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." UX Programs & Operations at Google drive projects within our UX organizations by increasing communication and connection points, streamlining the UX design process, and driving a culture of user‑centered development.

Google User Experience (UX) is made up of multi‑disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers. The UX team plays an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with engineering and product management to create industry‑leading products that deliver value for the people who use them and for Google’s businesses.

As a UX Program Manager for Research Operations, you will separately execute end‑to‑end UX programs with a specific focus on transforming our vendor landscape and optimizing global recruitment operations. You will be the driver of a critical operational shift, reshaping our approach from exclusively human‑led processes to agentic workflows that create deeper velocity for how UX research insights are generated.

In this role you will manage global vendor engagements across Phoenix, Manila, and Dublin, maintain optimal staffing states while unblocking participant access challenges for UX Researchers, and apply your knowledge of UX processes to drive continuous improvement. You will own scoping and delivering program goals that modernize how we gather user insights, balancing operational excellence with strategic relationship building.

Responsibilities

• Manage vendor engagements with recruitment coordinators to maintain staffing at optimal states. Oversee global operations across Phoenix, Manila, and Dublin to ensure recruitment velocity and operational excellence.
• Drive a large‑scale transformation to reshape our vendor landscape, shifting from exclusively human‑led operations to agentic workflows that increase the speed of generating UX research insights.
• Streamline and optimize current workflows for participant recruitment, screening, and coordination. Navigate tooling transitions to ensure participant pipelines are efficiently managed and engaged, driving recruitment velocity by unblocking access challenges experienced by researchers.
• Establish operational reports to provide visibility and transparency on recruitment performance and vendor efficiency. Use investigative skills to extract data and question vendor insights to maintain optimal staffing states and drive improvements in the recruitment life‑cycle.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents‑to‑be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.