Sr. Technical Writer Job at Early Warning® in Chicago

Join to apply for the Sr. Technical Writer role at Early Warning®. At Early Warning, we have powered and protected the U.S. financial system for over thirty years with cutting‑edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

• Policies, Standards, Procedures and Work Instructions for internal business or technical processes.
• Technical content for products delivered to customers, including existing and new products.
• Managing assigned work projects, including determining deliverables, estimating effort, defining timelines, and reporting status.
• Identifying process gaps and developing/improving content development and delivery standards and processes.

Essential Functions

• Meet with technical and business project stakeholders and subject matter experts to gather information needed to create required internal and external documentation.
• Drive the process to determine the project scope and the document content that needs to be created and how it needs to be delivered (PDF documents, online (HTML), or other) to meet stakeholder needs; may be required to work on several projects concurrently.
• Develop appropriate schedules and work plans for content development and manage the execution of those plans.
• Document status of project milestones for the Technical Writer workflow (Salesforce, Lockpath, or other).
• Research and translate technical information or business processes into content delivered as web content, online help, knowledge bases, technical requirements documents, system and implementation guides, reference manuals, user guides, training materials, policies and procedures, and associated forms.
• Track technical and non‑technical changes, revise content, resolve issues, and verify the technical and functional accuracy of the documentation deliverables.
• Develop, apply, maintain, and continuously improve technical content development best practices and standards, including defining, implementing, and maintaining a reuse model for content single‑sourcing.
• Maintain standard look and feel for content deliverables by formatting documents using defined CSS (styles), templates, and adhering to style guidelines defined by the Technical Writer Policies and Procedures.
• Create new or work with existing templates and CSS to define standardized look and feel of documents; experience using industry style guides (especially Google and Microsoft) and integrating into content development.
• Follow instructions to maintain version control of documentation defined by the Technical Writer Policies and Procedures; identify and implement best practices for this activity.
• Create technical diagrams to depict system structure, program logic, and process flow.
• Facilitate development of standard internal business processes across disparate teams.
• Identify and implement process gaps and define best practices for Technical Writing processes and standards; also identify and implement efficiency and/or quality improvements for content development.
• Demonstrated competencies in communication, self‑management, decision‑making, and cross‑departmental collaboration to proactively provide status and updates.
• Working knowledge of enterprise business processes, systems and philosophy associated with high‑performance technology companies.
• Support the company’s commitment to protect the integrity and confidentiality of systems and data.

Minimum Qualifications

• Bachelor’s degree preferred in Technical Writing, Computer Science, Management Information Systems, English, Journalism, or a related field.
• Minimum of 8 years of experience in defining, writing, editing technical manuals, guides, and/or training aids or Policy, Standard and Procedure documentation.
• Intermediate to expert proficiency in MadCap Flare and its toolset.
• A passion and enthusiasm for technology and independent learning.
• Experience managing large documentation projects to completion.
• Intermediate to expert ability in graphics and publishing software, including MadCap Flare, MS Word, SnagIt, and Visio.
• Excellent verbal and written communication and collaboration skills.
• Ability to understand and translate highly technical concepts into business and training materials.
• A strong desire for quality, attention to detail, and ownership of assigned projects.
• Proven ability to work in a fast‑paced environment, handling multiple priorities while meeting or exceeding deadlines.
• Skill to solve a wide range of complex problems related to creation and maintenance of documentation sets creatively and practically.
• Strong proficiency in software technology and thorough understanding of technical writing.
• Fundamental knowledge of business processes, systems and philosophy associated with high‑performance technology companies.
• Background and drug screening.

Preferred Qualifications

• Familiarity working within an Agile development methodology.
• Familiarity with software project management applications such as JIRA / Confluence and Microsoft Office 365.
• Intermediate to expert experience with content development applications and related software such as MadCap Flare, Adobe Acrobat Pro, Camtasia, SnagIt, Office 365 including Microsoft Word, Excel, SharePoint, Teams, Stream, and more.
• Proficiency with creating and/or maintaining CSS, HTML, JavaScript, and/or front‑end web development experience.
• Experience with API documentation, particularly REST API.
• Experience documenting programming languages such as .NET, Objective‑C, and Java (plus a plus).
• Familiarity with document change management and source control using Git or similar.
• Additional related education and/or experience preferred.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally or a negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment, including personal computers. Requires the ability to communicate with internal and/or external customers. Employee must be able to perform essential functions and physical requirements of the position with or without reasonable accommodation.

Pay Scale

Phoenix, AZ / Chicago, IL – $104,000 - $130,000 per year.

New York, NY / San Francisco, CA – $125,000 - $156,000 per year.

Additionally, candidates are eligible for a discretionary incentive plan and benefits.

Benefits

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans with company contributions to Health Savings Account (HSA) or pre‑tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – 100% Company Safe Harbor Match on the first 6% deferral immediately upon eligibility.
• Paid Time Off – Unlimited Time Off for exempt (salaried) employees, generous PTO for non‑exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave.
• Maven Family Planning – Support for egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, and early pediatrics.

And so much more! We continue to enhance our program, so be sure to check our Benefits page for the latest updates. Our team can share more during the interview process.

We consider qualified applicants with arrest and conviction records under the San Francisco Fair Chance Ordinance.

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains, and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status, or any factor prohibited by law, and affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.