Golden State Communications, Inc.
Service Manager - Two-Way Communications
Golden State Communications, Inc., San Jose, California, United States, 95199
Service Manager - Two-Way Communications
Service Manager – Two-Way Communications
Pay Range: $80k - 110k
Reports to: Director of Service
Job Type: Full-Time, On-Site
Job Summary: We are looking for a highly organized and motivated individual to effectively manage all aspects of service operations. The Service Manager will be responsible for scheduling and coordinating service activities, providing excellent customer service, and supporting and developing the service team. Strong communication, technical, and organizational skills are essential for success in this position.
Key Responsibilities
Manage all service technicians and their performance
Manage all incoming service-related calls and emails
Schedule and manage the service calendar, prioritizing urgent requests
Train and develop all levels of the service team
Monitor and manage service part inventory levels
Supervise, assign, and track daily tasks and major service projects
Create and prepare reports for GSCI management and customers
Report weekly to the Director of Service; including service order requests
Address all service-related issues and inquiries, both internally and externally
Create tickets in Zuper pertaining to large equipment deployment and installations; review and update repair logs as needed
Manage and support the service ticketing system and equipment repairs to ensure timely completion and closure of orders in HubSpot and RMI
Collaborate with Sales and the Service Coordinator to create customer estimates/quotes and determine the time and materials required to install or repair the system
Manage incoming calls for both emergency service-related tasks
Resolve issues and fulfill requests by facilitating information to the appropriate party (i.e., Rental, Sales and Service departments)
Support the service team with site walks for large equipment deployment, removals and swaps as needed. This requires meeting with customers onsite to develop an installation strategy and coordinating with staff to ensure access to locations where products will be installed
Qualifications
5+ years' experience in management in the service field
Strong organizational and time management skills
Excellent written and verbal communication skills
Proficiency in Microsoft Office 365
Strong technical aptitude and a desire to learn about new technologies
Ability to work independently and as part of a team
Strong problem-solving and decision-making skills
Attention to detail and accuracy
Why Work For Us? Golden State Communications fosters a collaborative and supportive work environment built on the foundation of teamwork, humility, integrity and customer success. These values aren’t just words on our wall; they are the driving force behind everything we do. We believe in empowering our employees to reach their full potential while contributing to the company’s success. If you thrive on collaboration, embrace continuous learning, value transparency and are passionate about customer satisfaction we would love to have you be part of our team.
About Golden State Communications, Inc. Golden State Communications, Inc. is a premier Channel Partner for Motorola Solutions and an industry leader in the design and build of Bi-Directional Amplification (BDA) and Distributed Antenna Systems (DAS) for Public Safety. We specialize in the sales and service of radio communication systems in the San Francisco Bay Area, offering industry standard wireless solutions for all industries. We sell, rent, install, and provide services for Motorola 2-way communications systems to the area’s largest sporting venues, universities, and corporations. Serving the greater Bay Area for more than 2 decades, we are a leader in the technical integration of RF and Internet-based communications.
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Pay Range: $80k - 110k
Reports to: Director of Service
Job Type: Full-Time, On-Site
Job Summary: We are looking for a highly organized and motivated individual to effectively manage all aspects of service operations. The Service Manager will be responsible for scheduling and coordinating service activities, providing excellent customer service, and supporting and developing the service team. Strong communication, technical, and organizational skills are essential for success in this position.
Key Responsibilities
Manage all service technicians and their performance
Manage all incoming service-related calls and emails
Schedule and manage the service calendar, prioritizing urgent requests
Train and develop all levels of the service team
Monitor and manage service part inventory levels
Supervise, assign, and track daily tasks and major service projects
Create and prepare reports for GSCI management and customers
Report weekly to the Director of Service; including service order requests
Address all service-related issues and inquiries, both internally and externally
Create tickets in Zuper pertaining to large equipment deployment and installations; review and update repair logs as needed
Manage and support the service ticketing system and equipment repairs to ensure timely completion and closure of orders in HubSpot and RMI
Collaborate with Sales and the Service Coordinator to create customer estimates/quotes and determine the time and materials required to install or repair the system
Manage incoming calls for both emergency service-related tasks
Resolve issues and fulfill requests by facilitating information to the appropriate party (i.e., Rental, Sales and Service departments)
Support the service team with site walks for large equipment deployment, removals and swaps as needed. This requires meeting with customers onsite to develop an installation strategy and coordinating with staff to ensure access to locations where products will be installed
Qualifications
5+ years' experience in management in the service field
Strong organizational and time management skills
Excellent written and verbal communication skills
Proficiency in Microsoft Office 365
Strong technical aptitude and a desire to learn about new technologies
Ability to work independently and as part of a team
Strong problem-solving and decision-making skills
Attention to detail and accuracy
Why Work For Us? Golden State Communications fosters a collaborative and supportive work environment built on the foundation of teamwork, humility, integrity and customer success. These values aren’t just words on our wall; they are the driving force behind everything we do. We believe in empowering our employees to reach their full potential while contributing to the company’s success. If you thrive on collaboration, embrace continuous learning, value transparency and are passionate about customer satisfaction we would love to have you be part of our team.
About Golden State Communications, Inc. Golden State Communications, Inc. is a premier Channel Partner for Motorola Solutions and an industry leader in the design and build of Bi-Directional Amplification (BDA) and Distributed Antenna Systems (DAS) for Public Safety. We specialize in the sales and service of radio communication systems in the San Francisco Bay Area, offering industry standard wireless solutions for all industries. We sell, rent, install, and provide services for Motorola 2-way communications systems to the area’s largest sporting venues, universities, and corporations. Serving the greater Bay Area for more than 2 decades, we are a leader in the technical integration of RF and Internet-based communications.
#J-18808-Ljbffr