LA Phil
Audience Services Representative
LA Phil
Job Description Position:
Audience Service Representative - (Local 857 Treasurers & Ticket Sellers Union)
Department:
Customer Engagement
FLSA Grade:
Non-Exempt, Part-Time
Salary:
$20.74–$24.00/hour
Position Summary Provide direct telephone, letter, and electronic customer service for the public daily, serve as a sales and service agent to patrons of the Los Angeles Philharmonic Association, and enter customer feedback into the patron database.
Responsibilities
Provide high-level customer service to resolve complex or difficult inquiries by phone, letter, live chat and e‑mail
Enter customer feedback into patron database
Function as information and sales representative for all events related to the Los Angeles Philharmonic Association, Walt Disney Concert Hall, and Hollywood Bowl
Provide helpful information and up‑sell appropriate services and events
Guide patrons through online interactions with web portals
Sell new and renewal subscriptions, flex plans, single tickets, gift cards, and related items
Assist with database maintenance, add accounts in ticketing system, and correct patron information
Take reservations for free admission events
Make outgoing calls to patrons regarding program or event changes and new services or offerings as necessary
Compose and distribute periodic customer comment reports
Provide pre‑concert customer service at the Hollywood Bowl Information Booth and Walt Disney Concert Hall
Attend performances at the Hollywood Bowl; greet guests and work with box office and house management to help reconcile onsite customer concerns
Assist Patron Services Manager as needed
Other duties as assigned
Job Requirements
2‑3 years of experience in the customer service field
Previous ticketing experience preferable
Flexible schedule required for day, evening, and weekend shifts
Availability to work nights and weekend shifts, specifically Friday and Saturday
Strong interpersonal skills with ability to work well with people at all levels, across a diverse customer base
Computer proficient including Microsoft Office and Windows Operating System
Ability to think quickly and creatively problem‑solve
Excellent verbal and written communication skills
Ability to type 40 wpm
Superior interpersonal manner
Excellent organizational skills
Knowledge and passion for the arts
Secondary language is a plus
Equal Employment Opportunity Policy The Los Angeles Philharmonic Association embraces and is committed to diversity and inclusion within our staff, musicians, guest artists, audiences, and surrounding communities. The Association does not discriminate on the basis of race, color, religion, religious creed, sex, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, genetic information, marital status, gender, gender identity, gender expression, military status, veteran status, or any other basis protected by federal, state, or local law. Consistent with the law, the Association also provides reasonable accommodation for disabled applicants and employees in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act, for pregnant employees who request an accommodation with the advice of their health care providers, for pregnancy, childbirth or related medical conditions; for employees who are victims of domestic violence, sexual assault or stalking; and for applicants and employees based on their religious beliefs and practices.
Updated 11/2025
The Los Angeles Philharmonic Association will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FCIHO.
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Job Description Position:
Audience Service Representative - (Local 857 Treasurers & Ticket Sellers Union)
Department:
Customer Engagement
FLSA Grade:
Non-Exempt, Part-Time
Salary:
$20.74–$24.00/hour
Position Summary Provide direct telephone, letter, and electronic customer service for the public daily, serve as a sales and service agent to patrons of the Los Angeles Philharmonic Association, and enter customer feedback into the patron database.
Responsibilities
Provide high-level customer service to resolve complex or difficult inquiries by phone, letter, live chat and e‑mail
Enter customer feedback into patron database
Function as information and sales representative for all events related to the Los Angeles Philharmonic Association, Walt Disney Concert Hall, and Hollywood Bowl
Provide helpful information and up‑sell appropriate services and events
Guide patrons through online interactions with web portals
Sell new and renewal subscriptions, flex plans, single tickets, gift cards, and related items
Assist with database maintenance, add accounts in ticketing system, and correct patron information
Take reservations for free admission events
Make outgoing calls to patrons regarding program or event changes and new services or offerings as necessary
Compose and distribute periodic customer comment reports
Provide pre‑concert customer service at the Hollywood Bowl Information Booth and Walt Disney Concert Hall
Attend performances at the Hollywood Bowl; greet guests and work with box office and house management to help reconcile onsite customer concerns
Assist Patron Services Manager as needed
Other duties as assigned
Job Requirements
2‑3 years of experience in the customer service field
Previous ticketing experience preferable
Flexible schedule required for day, evening, and weekend shifts
Availability to work nights and weekend shifts, specifically Friday and Saturday
Strong interpersonal skills with ability to work well with people at all levels, across a diverse customer base
Computer proficient including Microsoft Office and Windows Operating System
Ability to think quickly and creatively problem‑solve
Excellent verbal and written communication skills
Ability to type 40 wpm
Superior interpersonal manner
Excellent organizational skills
Knowledge and passion for the arts
Secondary language is a plus
Equal Employment Opportunity Policy The Los Angeles Philharmonic Association embraces and is committed to diversity and inclusion within our staff, musicians, guest artists, audiences, and surrounding communities. The Association does not discriminate on the basis of race, color, religion, religious creed, sex, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition or information, genetic information, marital status, gender, gender identity, gender expression, military status, veteran status, or any other basis protected by federal, state, or local law. Consistent with the law, the Association also provides reasonable accommodation for disabled applicants and employees in accordance with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act, for pregnant employees who request an accommodation with the advice of their health care providers, for pregnancy, childbirth or related medical conditions; for employees who are victims of domestic violence, sexual assault or stalking; and for applicants and employees based on their religious beliefs and practices.
Updated 11/2025
The Los Angeles Philharmonic Association will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FCIHO.
#J-18808-Ljbffr