Studio Crew Pasadena Job at SoulCycle in Los Angeles

Job Description

We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and fitness and an excitement for our brand. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail.

Part-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. Additionally, all employees are expected to be available to work peak holiday shifts.

The responsibilities and duties of this position described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

Roles and Responsibilities

Provide high level customer service and hospitality to clients

Assist the Studio Management in daily studio tasks and projects

Maintain a positive attitude and take initiative

Provide support to the SoulCycle instructors to ensure a successful class check-in process

Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie

Assist with the training and coaching of new hires for the front desk staff team

Maintain product knowledge for all studio retail operations

Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture

Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors

Common area cleaning, including front desk, lockers, retail shelves, office and hallways

Bathroom and changing room cleaning

Qualifications

Must have customer service experience

Must have the ability to prioritize and multi-task within a fast-paced environment

Must be willing to initiate tasks and perform duties without direction

Must have excellent communication skills and be able to work with a wide range of personalities

Must have outstanding customer service and problem solving skills

Must have a positive, can-do attitude

Must have friendly and professional phone and email etiquette

Must have superior organizational skills

Physical Requirements

Must be able to work in a fast-paced environment

Must be able to kneel, bend, reach, climb and stand for long durations of time

Must be able to lift/carry a maximum of 30lbs

Additional Information

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In Summary: Part-time employees must have at least 3 days of availability week over week, totaling 20 hours, with at least one of those days being a Saturday or Sunday . The responsibilities and duties of this position described here are representative of those an employee must perform . This is not a comprehensive list and other duties may be assigned .

En Español: Estamos buscando personas apasionadas, orientadas al servicio, positivas y trabajadoras con un amor por la salud y el fitness y una emoción por nuestra marca. Somos una empresa de alto crecimiento que busca solucionadores de problemas hiperorganizados, eficientes y futuristas con habilidades interpersonales excepcionales y atención a los detalles. Los empleados a tiempo parcial deben tener al menos 3 días de disponibilidad semana tras semana, totalizando 20 horas, siendo al menos uno de esos días un sábado o domingo. Esta no es una lista exhaustiva y se pueden asignar otras tareas. Roles y responsabilidades Proporcionar un alto nivel de servicio al cliente y hospitalidad a los clientes Ayudar a la Dirección del Estudio en las tareas diarias y proyectos del estudio Mantener una actitud positiva y tomar iniciativa Proveer apoyo a los instructores del SoulCycle para garantizar un proceso exitoso de check-in de clase Trabajar como equipo cohesivo con todos los miembros del personal del Soul Cycle para asegurar eficiencia y camaradería Asistir con la formación y el entrenamiento de nuevos empleados para el equipo del personal de recepción Debe mantener conocimientos sobre productos para todas las operaciones del estudio Deberá mantener la estética, apariencia, atmósfera y cultura retail distintiva del Almacén debe tener habilidades adicionales para limpiar equipos de ejercicios (bicicletas, pesos), pisos y espejos