Hybrid Service Writer / Diesel Mechanic Job at TruckPro LLC in Chester

Join TruckPro, LLC, a leader in the truck and trailer parts and repair industry since 1958, as our new Hybrid Service Writer / Diesel Mechanic. This dual-role position harnesses your expertise in mechanical repair with strong customer service skills, providing a bridge between our clients and the technical team. You will play a key part in ensuring operational excellence and customer satisfaction by effectively managing repair orders and conducting high-quality repairs on diesel trucks and trailers. Greet customers and gather detailed information about vehicle issues and repair timelines Translate customer-reported problems into actionable work orders for the mechanic team Perform inspections and preventive maintenance on diesel engines, transmissions, and other truck and trailer components Diagnose faults using TruckPro’s advanced diagnostic tools and equipment Estimate repair costs and timeframes, clearly communicating them to customers Ensure all repairs are performed to meet industry standards and safety regulations Maintain accurate records of services provided and parts used Collaborate with parts department to procure necessary inventory Continuously update job knowledge and technical skills by participating in educational opportunities In-depth knowledge of diesel engine components and systems Proficiency in customer service and generating repair orders Ability to work with diagnostic equipment and software Skillful in problem-solving and decision-making Strong organizational and communication skills Medical Insurance Dental Insurance Vision Insurance 401k ASE Diesel Certification strongly preferred Valid driver’s license required