Florida State Jobs
RADIO-TELETYPE OPERATOR - 60004773
Florida State Jobs, Chattahoochee, Florida, United States, 32324
Radio-Teletype Operator - 60004773
This is a highly responsible and professional position serving as a Radio-Teletype Operator within Emergency Services. The ideal candidate will be a collaborative team player who works seamlessly across all sections within the program office. This role requires the use of independent judgment, a proactive approach to responsibilities, and exceptional attention to detail. If you are driven, organized, and thrive in a fast-paced environment, we encourage you to apply. Specific duties and responsibilities include: Duties of this position require the incumbent to be knowledgeable of and utilize the principles of Total Quality Management. It is recommended that the applicant for this position have emergency dispatch experience. This position is located in the Fire Department serving as the Central Dispatcher center for both Security and Fire Department, including any other related Emergency services. The primary function of this position is to receive and dispatch information concerning potential emergencies at FSH which require the services of the Security and/or Fire/Medical response team to include alarms, assistance calls, Fire and medical emergency calls. This position is also responsible for the Centralized Communications System for Florida State Hospital and the afterhours notification of key personnel. Receives incoming calls through the switchboard and emergency multi-line phone systems for Fire and Security, or other emergency type requests. Obtains pertinent information related to requests for assistance for Security or Fire staff and dispatches the applicable personnel based on the nature of the request. When indicated, dispatch secondary units for support or backup and ensure appropriate key personnel in the security/fire department are notified, in addition to key administrative personnel. As the primary hospital operator for the centralized telephone system, receives non-emergency calls concerning facility related service delivery, including admission and discharge information, resident/relative information, personnel inquiries, etc. Based on the type of request, direct the caller to the appropriate location, provide other related guidance direction to the caller or handle the request of the caller to resolve the issue. Monitors video and audio recorders and alarm systems located in the control room area related to Fire and Security systems. Notify the appropriate officers or personnel when breeches are indicated and document the information on the Daily Activity log. Performs miscellaneous clerical duties (typing/filing) related to the maintenance of information critical to the delivery of services within the hospital, including resident identification information, operating procedures/policy maintenance, miscellaneous reports and logs. Performs other duties as assigned. Knowledge, skills and abilities required for the position include: Knowledge of appropriate ways of dealing with individuals in crisis situations. Knowledge of the methods and procedures of operating radio transmitting and receiving equipment, multi-line phone systems. Knowledge of techniques of effective telephone communications. Skilled in the operation of complex multi-line phone systems. Skilled in basic typing and the use of computer systems. Skilled in the operation of radio transmitting and receiving equipment. Ability to discriminate between emergency and non-emergency calls. Ability to prioritize calls in stressful situations. Ability to follow verbal and written instructions. Ability to plan, organize and coordinate work assignments. Ability to work without close supervision and to make independent decisions. Ability to effectively communicate in stressful conditions. Ability to handle multiple tasks in a quick, courteous and efficient manner. Minimum qualifications: One year experience in utilizing radio communication equipment to answer multiple phone lines, handle emergency situations and route calls for assistance. High School Diploma or equivalent. Candidate profile (application) must be completed in its entirety: Include the supervisor names and phone numbers for all periods of employment. Account for and explain gaps in employment so that the hiring process is not delayed. Experience, education, training, knowledge, skills and/or abilities, as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. It is unacceptable to use the statement "See Resume" in place of responding to qualifying questions and entering work history. If you experience problems applying online, please call the People First Service Center at (877) 562-7287.
This is a highly responsible and professional position serving as a Radio-Teletype Operator within Emergency Services. The ideal candidate will be a collaborative team player who works seamlessly across all sections within the program office. This role requires the use of independent judgment, a proactive approach to responsibilities, and exceptional attention to detail. If you are driven, organized, and thrive in a fast-paced environment, we encourage you to apply. Specific duties and responsibilities include: Duties of this position require the incumbent to be knowledgeable of and utilize the principles of Total Quality Management. It is recommended that the applicant for this position have emergency dispatch experience. This position is located in the Fire Department serving as the Central Dispatcher center for both Security and Fire Department, including any other related Emergency services. The primary function of this position is to receive and dispatch information concerning potential emergencies at FSH which require the services of the Security and/or Fire/Medical response team to include alarms, assistance calls, Fire and medical emergency calls. This position is also responsible for the Centralized Communications System for Florida State Hospital and the afterhours notification of key personnel. Receives incoming calls through the switchboard and emergency multi-line phone systems for Fire and Security, or other emergency type requests. Obtains pertinent information related to requests for assistance for Security or Fire staff and dispatches the applicable personnel based on the nature of the request. When indicated, dispatch secondary units for support or backup and ensure appropriate key personnel in the security/fire department are notified, in addition to key administrative personnel. As the primary hospital operator for the centralized telephone system, receives non-emergency calls concerning facility related service delivery, including admission and discharge information, resident/relative information, personnel inquiries, etc. Based on the type of request, direct the caller to the appropriate location, provide other related guidance direction to the caller or handle the request of the caller to resolve the issue. Monitors video and audio recorders and alarm systems located in the control room area related to Fire and Security systems. Notify the appropriate officers or personnel when breeches are indicated and document the information on the Daily Activity log. Performs miscellaneous clerical duties (typing/filing) related to the maintenance of information critical to the delivery of services within the hospital, including resident identification information, operating procedures/policy maintenance, miscellaneous reports and logs. Performs other duties as assigned. Knowledge, skills and abilities required for the position include: Knowledge of appropriate ways of dealing with individuals in crisis situations. Knowledge of the methods and procedures of operating radio transmitting and receiving equipment, multi-line phone systems. Knowledge of techniques of effective telephone communications. Skilled in the operation of complex multi-line phone systems. Skilled in basic typing and the use of computer systems. Skilled in the operation of radio transmitting and receiving equipment. Ability to discriminate between emergency and non-emergency calls. Ability to prioritize calls in stressful situations. Ability to follow verbal and written instructions. Ability to plan, organize and coordinate work assignments. Ability to work without close supervision and to make independent decisions. Ability to effectively communicate in stressful conditions. Ability to handle multiple tasks in a quick, courteous and efficient manner. Minimum qualifications: One year experience in utilizing radio communication equipment to answer multiple phone lines, handle emergency situations and route calls for assistance. High School Diploma or equivalent. Candidate profile (application) must be completed in its entirety: Include the supervisor names and phone numbers for all periods of employment. Account for and explain gaps in employment so that the hiring process is not delayed. Experience, education, training, knowledge, skills and/or abilities, as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. It is unacceptable to use the statement "See Resume" in place of responding to qualifying questions and entering work history. If you experience problems applying online, please call the People First Service Center at (877) 562-7287.