Encore Global is hiring: Event Technical Lead, Audio Visual- Renaissance Phoenix

Position Overview The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology. Key Job Responsibilities Equipment Operation Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment. Troubleshoot technical issues and resolve problems quickly as they arise. Complies with all Company security and safety measures. Ensures equipment is secure from theft and/or damage when in use. Customer Service Provides excellent service and strive to exceed the expectations and needs of internal and external customers. Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy. Maintains a positive relationship with all clients through effective communication. Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. Monitors events and checks in on customers throughout the day. Understands and fosters the hotel/client relationship. Technical Ability Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues. Anticipates equipment challenges and changes in a timely and professional manner. Systems Knowledge Understands company processes, follows procedures, and completes systems entry and paperwork accurately. Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. Increases revenue by utilizing floor up-selling techniques. Work with clients to finalize invoices. As needed, work within Encore systems and applications. Job Qualifications High school diploma required, Associate’s degree is preferred. 2-3+ years of customer service or hospitality experience is preferred. 2-3+ years of audio-visual experience is required. A valid driver’s license is required for team members in positions that may operate Company vehicles. Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to. Review the requirements: Internal Hourly Requirements.pdf External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path here: https://jobs.encoreglobal.com/en/career-paths Additional DOT requirement may need to be met if applicable. Must be able to lift 50 lbs. Competencies Deliver World Class Service Hospitality Ownership Do The Right Thing Demonstrates Self-Awareness Drive Results Ensures Accountability See The Big Picture Decision Quality Manages Complexity Value People Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never. Sitting: 2-3 Hours Standing: 4-5 Hours Walking: 4-5 Hours Stooping: 2-3 Hours Crawling: 2-3 Hours Kneeling: 2-3 Hours Bending: 2-3 Hours Reaching (above your head): 2-3 Hours Climbing: 0-1 Hours Grasping: 4-5 Hours Lifting Requirements 0 - 15 lbs*: Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Occasionally Carrying Requirements 0 - 15 lbs*: Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Never Auditory/Visual Requirements Close Vision: Continuously Distance Vision: Continuously Color Vision: Frequently Peripheral Vision: Occasionally Depth Perception: Frequently Hearing: Continuously Pushing/Pulling Requirements 0 - 15 lbs*: Continuously 16 - 50 lbs*: Frequently 51 - 100 lbs*: Frequently Over 100 lbs: Never Note: The physical requirements marked with an asterisk (*) indicate activities performed without assistance. Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Hourly Pay Range: $16.60 - $20.33 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. #J-18808-Ljbffr In Summary: The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment . This position reports to an Operations Manager, Operations Director, or Director of Event Technology . High school diploma required, Associate’s degree is preferred . En Español: El líder técnico es responsable de la instalación y operación a nivel intermedio de sistemas audiovisuales de pequeña a gran escala en un entorno hospitalario al tiempo que garantiza una completa satisfacción del cliente. Esta posición reporta a un gerente de operaciones, director de operaciones o director de tecnología de eventos. Responsabilidades clave para el trabajo Equipamiento Funcionamiento Responsable por la configuración exacta y oportuna, funcionamiento y descomposición de equipos audiovisuais intermediales. Resolver problemas técnicos y resolver los problemas rápidamente cuando surgen. Cumple con todas las medidas de seguridad y seguridad de la empresa. Asegura que el equipo esté seguro del robo y/o daño durante su uso. Servicio al Cliente Ofrece excelente servicio y se esfuerza por superar las expectativas y necesidades de clientes internos y externos. El conocimiento de sistemas entiende los procesos de la empresa, sigue procedimientos y completa con precisión la entrada y papeleo del sistema. Utiliza las hojas de equipo para determinar el equipamiento programado para su instalación y huelga. Interactúa con otros empleados y proveedores externos para equipos. Aumenta los ingresos mediante el uso de técnicas de venta al piso. Trabaja con clientes para finalizar facturas. según sea necesario, trabaje dentro de los sistemas y aplicaciones Encore. Qualificaciones Laborales Se requiere un diploma de escuela secundaria, se prefiere una licenciatura asociada. 2-3+ años de experiencia en servicio al cliente o hospitalidad es preferible. Competencias Entregar Servicio de Hospitalidad Propiedad de Clasificación Mundial Hacer lo correcto demuestra la autoconciencia Desarrollo de resultados Garantiza responsabilidad Ver La calidad de decisión del gran cuadro gestiona el valor de complejidad Las personas colaboran Para obtener más información sobre nuestro Grupo de Competencias, consulte la página Gestión de Talentos Basado en Competencias en Encore Connect buscando el título o copiar y pegar este enlace URL (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx). Requisitos físicos Los miembros del equipo deben ser capaces de cumplir con las demandas físicas descritas a continuación para realizar correctamente las funciones esenciales del trabajo. Sentarse: 2-3 horas Estar de pie: 4-5 horas Caminando: 4 a 5 horas Determinación: 2 a 3 horas Arrastrándose: 2-3 Horas Arrodillar: 2-3 Hours Bending: 2-3 hours Reaching (abreviando la cabeza): 2-3 horas Subir: 0 a 1 Horas Agradecer: 4-5 Horas Levantamiento Necesidades 0 a 15 lbs*: Continuamente 16 a 50 lbs *: Frecuentemente 51 a 100 lbs: Ocasionalmente Más de 100 lb: Occasionalmente Llevar Exigenciones 0 a 25 lbs:* Continuamente 16- 50 lb*: Frequentemente 51 - 50 lbb*: Ocursialmente más de 100lbs: Nunca exhibiciones audiovisuales/visuales Los miembros del equipo deben cumplir con las pautas de apariencia definidas por Encore basadas en un entorno de almacén y cuando viajen, en un lugar individual o una representación de lugares en esa ciudad o área. Cuando se encuentren en el Almacén, los trabajos serán completados en un ambiente expuesto a temperaturas al aire libre y a suciedad, arena y/o polvo. Las condiciones de trabajo variarán entre volúmenes silenciosos y ruidosos. Rango de pago por hora: $16.60 - $20.33 La compensación ofrecida para este puesto se determina en función de las calificaciones delineadas en la publicación de empleo para el lugar especificado. La remuneración final se basa en una serie de factores incluyendo ubicación, viajes, experiencia laboral relevante o habilidades y conocimientos particulares. Además, algunos puestos pueden ser elegibles para otras indemnizaciones como posibles horas extras, bonos o incentivos. Encore está comprometido a proporcionar las mejores opciones de beneficios para nuestros empleados y familias. Haga clic aquí para ver las posibilidades de beneficio para sus empleados en todo el mundo. Estamos orgullosos de cultivar una cultura de acogida donde cada individuo es celebrado por sus fortalezas y diferencias únicas. Haz click aquí para consultar detalles sobre nuestro compromiso con la inclusión y pertenencia. #J808-Ljbffr