Company Overview
PayPal has been revolutionizing commerce globally for more than 25 years. It creates innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, empowering consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two‑sided network that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments online or in person and provide proprietary payment solutions that enable the completion of payments on our platform on behalf of our customers. We offer flexibility to use accounts for purchases and receives payments for goods and services, and to transfer and withdraw funds. Our products also allow safe transfers among consumers and provide merchants with end‑to‑end payment solutions with instant access to funds and payouts. We help merchants connect with their customers, process exchanges and returns, manage risk, and extend their global reach while reducing complexity and friction involved in cross‑border trade. Our core values are Inclusion, Innovation, Collaboration, and Wellness, guiding how we conduct business and fostering a worldwide team centered on customers.
Job Description Summary
As a Staff Experience Designer, you’ll shape how PayPal’s risk and data teams leverage artificial intelligence through the design of next‑generation, self‑serve tools and dashboards within our AI/ML‑powered Risk Intelligence Platform. You’ll turn complex machine‑learning capabilities into clear, intuitive experiences that empower both technical and non‑technical users to detect, prevent, and respond to fraud in real time. This role requires deep systems thinking and a talent for translating complex workflows into seamless, data‑rich interfaces that accelerate delivery, strengthen defenses, and build trust across the global ecosystem.
Essential Responsibilities
- Develop plans to enhance the user and customer experience across our digital and physical products and meet team performance goals.
- Execute complex customer experiences that require highly specialized user interface and product design knowledge and advanced business expertise.
- Lead projects or programs within the product function and coordinate activities of others.
- Design process, product, and service improvements based on business needs and industry trends.
- Determine methods and procedures on new assignments that may impact activities of others.
- Analyze business trends to inform user experience strategies and initiatives.
- Collaborate with stakeholders to ensure user needs are prioritized in design processes.
Expected Qualifications
- 5+ years of relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience.
Additional Responsibilities And Preferred Qualifications
- Lead the design of self‑serve tools and dashboards that help PayPal’s risk and data teams detect, prevent, and respond to fraud in real time.
- Translate complex AI and machine‑learning workflows into intuitive, transparent, and trustworthy user experiences.
- Collaborate with product, engineering, and data science partners to shape platform strategy and deliver high‑quality design outcomes.
- Simplify technical workflows by improving data discoverability and operational efficiency across teams.
- Design frameworks and interaction patterns that make AI insights actionable for both technical and non‑technical users.
- Champion usability, explainability, and human‑centered principles.
- Contribute to PayPal’s design systems and best practices to ensure consistency and scalability across internal platforms.
What we’re looking for
- 8+ years of experience in product design, with a focus on complex systems or enterprise tools.
- Expertise in systems thinking, workflow design, and simplifying complex processes.
- Strong collaboration skills with cross‑functional partners in product, engineering, content, research, and data science.
- Portfolio demonstrating excellence in end‑to‑end design, from strategy and prototyping to high‑quality execution.
- Strong communication and storytelling skills to influence both technical and executive audiences.
- Passion for designing tools that empower users, build trust, and deliver measurable business impact.
Compensation & Benefits
Actual compensation is based on various factors including work location, skills, and experience. The U.S. national annual pay range for this role is $152,500 to $262,350. This practice may include an annual performance bonus (or other incentive compensation as applicable), equity, and medical, dental, vision, and other benefits. PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at
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