Kanak Elite Services
Technical Writer/BA in PSS
Kanak Elite Services is looking for a Technical Writer/Business Analyst to join our PSS (Passenger Service System) SHARES team.
Location & Duration Location: Houston, TX Duration: 6 months with extension Interview: Video but requires local presence; hybrid onsite 2 days a week
Job Description Details We need a talented Senior Business Analyst to fill a critical opening in our PSS (Passenger Service System) SHARES team. We are working to completely transform and modernize our PSS over the next several years, which will result in an industry‑leading platform. This is a once‑in‑a‑career opportunity to rethink and shape our core PSS for years to come. Join us on a team that will work with a broad scope of dedicated individuals and influence decisions about the PSS of the future.
Top 5 Skill Sets
Experience in Agile methodology, including writing user stories and acceptance criteria
Experience using Microsoft Office tools (Word, Excel, PowerPoint) and proficiency in Azure DevOps (ADO)
Effective written and verbal communication, including leading meetings with key stakeholders
Creativity, innovation, and ability to multi‑task across multiple projects
Reliable, punctual, and self‑motivated
Responsibilities
Establish and maintain strong relationships with key business and technology partners
Lead meetings with business and technology partners to gather and document needs and requirements
Work collaboratively with product owners, business partners, end users, architects, developers, eQE, scrum masters, and other analysts
Function as a project leader
Work on complex projects that require subject‑matter expertise
Consult across multiple projects
Provide direction, tools, and process support to less senior employees
Work independently
Analyze business processes and requirements
Plan and design solutions
Create complex workflow models and process maps independently from defined specifications
Prepare project documentation
Analyze efficiencies and effectiveness of current solutions
Identify problems/issues and find solutions
Self‑motivated; proactively seek help when needed
Poised and confident presenting skills to various levels of leadership
Thrive in a hybrid waterfall‑agile software delivery environment
Break epics into user stories and define acceptance criteria for each story
Provide Agile team with context needed to understand broad scope of projects
Multitask and concurrently work on more than one project
Required Qualifications
Bachelor’s Degree in Information Technology, Business Administration, Aviation, or related field (or equivalent experience)
5 or more years of IT and/or business experience (or a combination of education, experience, and training)
In‑depth knowledge of airline PSS systems, functionality, and industry standards
Experience in airport or airline operations
Experience in Agile methodology, including writing user stories and acceptance criteria
Experience using Microsoft Office tools (Word, Excel, PowerPoint)
Proficiency in Azure DevOps (ADO)
Effective written and verbal communication
Creativity and innovation
Reliable attendance; punctuality is essential
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Marketing, Public Relations, and Writing/Editing
Industries
Software Development
Referrals increase your chances of interviewing at Kanak Elite Services by 2x.
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Location & Duration Location: Houston, TX Duration: 6 months with extension Interview: Video but requires local presence; hybrid onsite 2 days a week
Job Description Details We need a talented Senior Business Analyst to fill a critical opening in our PSS (Passenger Service System) SHARES team. We are working to completely transform and modernize our PSS over the next several years, which will result in an industry‑leading platform. This is a once‑in‑a‑career opportunity to rethink and shape our core PSS for years to come. Join us on a team that will work with a broad scope of dedicated individuals and influence decisions about the PSS of the future.
Top 5 Skill Sets
Experience in Agile methodology, including writing user stories and acceptance criteria
Experience using Microsoft Office tools (Word, Excel, PowerPoint) and proficiency in Azure DevOps (ADO)
Effective written and verbal communication, including leading meetings with key stakeholders
Creativity, innovation, and ability to multi‑task across multiple projects
Reliable, punctual, and self‑motivated
Responsibilities
Establish and maintain strong relationships with key business and technology partners
Lead meetings with business and technology partners to gather and document needs and requirements
Work collaboratively with product owners, business partners, end users, architects, developers, eQE, scrum masters, and other analysts
Function as a project leader
Work on complex projects that require subject‑matter expertise
Consult across multiple projects
Provide direction, tools, and process support to less senior employees
Work independently
Analyze business processes and requirements
Plan and design solutions
Create complex workflow models and process maps independently from defined specifications
Prepare project documentation
Analyze efficiencies and effectiveness of current solutions
Identify problems/issues and find solutions
Self‑motivated; proactively seek help when needed
Poised and confident presenting skills to various levels of leadership
Thrive in a hybrid waterfall‑agile software delivery environment
Break epics into user stories and define acceptance criteria for each story
Provide Agile team with context needed to understand broad scope of projects
Multitask and concurrently work on more than one project
Required Qualifications
Bachelor’s Degree in Information Technology, Business Administration, Aviation, or related field (or equivalent experience)
5 or more years of IT and/or business experience (or a combination of education, experience, and training)
In‑depth knowledge of airline PSS systems, functionality, and industry standards
Experience in airport or airline operations
Experience in Agile methodology, including writing user stories and acceptance criteria
Experience using Microsoft Office tools (Word, Excel, PowerPoint)
Proficiency in Azure DevOps (ADO)
Effective written and verbal communication
Creativity and innovation
Reliable attendance; punctuality is essential
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Marketing, Public Relations, and Writing/Editing
Industries
Software Development
Referrals increase your chances of interviewing at Kanak Elite Services by 2x.
#J-18808-Ljbffr