Abbott
Senior Survey Workflow Designer
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Senior Survey Workflow Designer
role at
Abbott
Abbott is a global healthcare leader with 114,000 colleagues worldwide, offering life‑changing technologies in diagnostics, medical devices, nutritionals and generic medicines.
Working at Abbott At Abbott, you can do work that matters, grow, learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
Career development with an international company.
Free medical coverage in our Health Investment Plan (HIP) PPO medical plan (next calendar year).
An excellent retirement savings plan with high employer contribution.
Tuition reimbursement, Freedom 2 Save student debt program, and FreeU education benefit.
Recognition as a great place to work, with diverse opportunities.
Recognition as one of the best companies to work for, especially for diversity, working mothers, female executives, and scientists.
The Opportunity We are seeking a Senior Survey Workflow Designer to lead the development of structured, user‑friendly surveys incorporating troubleshooting steps for medical devices. This individual contributor role requires strong technical writing skills, experience in process mapping (e.g., using Visio), and deep understanding of medical device operations.
The successful candidate will work cross‑functionally with teams such as R&D, Quality, Customer Service, and Product Management to ensure surveys are accurate, compliant, and optimized for clarity and usability. This role is pivotal in transforming complex technical information into intuitive workflows supporting complaint handling, enhancing customer support, and aligning with regulatory standards.
Your contributions will directly impact product performance, operational efficiency, and overall customer experience.
This position will be based out of Abbott Diabetes Care in Alameda, CA, and the individual will be expected to be onsite Monday‑Friday.
What You’ll Work On
Develop and maintain troubleshooting surveys for medical devices.
Create logic diagrams (e.g., Visio) to visualize workflows.
Collaborate with SMEs, engineering, quality, and Customer Support teams.
Lead review sessions to validate survey content.
Address documentation issues related to complaints, CAPAs, and integrations.
Partner with IT to implement surveys in complaint systems.
Optimize documentation processes and identify automation opportunities.
Ensure compliance with regulatory and quality standards.
Apply best practices in survey flow design and branching logic.
Maintain version control and documentation integrity.
Report project status and mentor junior writers.
Required Qualifications
Bachelor’s in Technical Communication, Engineering, Life Sciences, or related field.
3+ years in technical writing or survey design, preferably in medical devices and regulated industries.
Strong ability to simplify complex concepts.
Excellent communication and collaboration skills; able to work well in team environments.
Exceptional writing skills with emphasis on clarity, structure, and precision.
Excellent analytical, project management, and organizational skills.
Knowledge of FDA, ISO, CAPA, and complaint handling processes.
Proficiency in Visio or similar tools for creating flow diagrams and process maps.
Proficiency in Microsoft Office.
Proven leadership and mentoring experience.
Apply Now Learn more about our health and wellness benefits: www.abbottbenefits.com
Follow your career aspirations at Abbott for diverse opportunities. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.
Divisional Information Medical Devices: Our medical devices help over 10,000 people achieve healthier hearts, improve quality of life for thousands living with chronic pain and movement disorders, and liberate over 500,000 people with diabetes.
General Medical Devices: Supports people living with chronic pain and movement disorders.
Diabetes: We’re focused on helping people with diabetes manage their health with life‑changing products that provide accurate data, revolutionizing glucose monitoring with new sensing technology.
Salary Range The base pay for this position is $86,700.00 – $173,300.00. In specific locations, the pay range may vary from the range posted.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Design, Art/Creative, and Information Technology
Industries
Hospitals and Health Care
#J-18808-Ljbffr
Senior Survey Workflow Designer
role at
Abbott
Abbott is a global healthcare leader with 114,000 colleagues worldwide, offering life‑changing technologies in diagnostics, medical devices, nutritionals and generic medicines.
Working at Abbott At Abbott, you can do work that matters, grow, learn, care for yourself and your family, be your true self, and live a full life. You’ll also have access to:
Career development with an international company.
Free medical coverage in our Health Investment Plan (HIP) PPO medical plan (next calendar year).
An excellent retirement savings plan with high employer contribution.
Tuition reimbursement, Freedom 2 Save student debt program, and FreeU education benefit.
Recognition as a great place to work, with diverse opportunities.
Recognition as one of the best companies to work for, especially for diversity, working mothers, female executives, and scientists.
The Opportunity We are seeking a Senior Survey Workflow Designer to lead the development of structured, user‑friendly surveys incorporating troubleshooting steps for medical devices. This individual contributor role requires strong technical writing skills, experience in process mapping (e.g., using Visio), and deep understanding of medical device operations.
The successful candidate will work cross‑functionally with teams such as R&D, Quality, Customer Service, and Product Management to ensure surveys are accurate, compliant, and optimized for clarity and usability. This role is pivotal in transforming complex technical information into intuitive workflows supporting complaint handling, enhancing customer support, and aligning with regulatory standards.
Your contributions will directly impact product performance, operational efficiency, and overall customer experience.
This position will be based out of Abbott Diabetes Care in Alameda, CA, and the individual will be expected to be onsite Monday‑Friday.
What You’ll Work On
Develop and maintain troubleshooting surveys for medical devices.
Create logic diagrams (e.g., Visio) to visualize workflows.
Collaborate with SMEs, engineering, quality, and Customer Support teams.
Lead review sessions to validate survey content.
Address documentation issues related to complaints, CAPAs, and integrations.
Partner with IT to implement surveys in complaint systems.
Optimize documentation processes and identify automation opportunities.
Ensure compliance with regulatory and quality standards.
Apply best practices in survey flow design and branching logic.
Maintain version control and documentation integrity.
Report project status and mentor junior writers.
Required Qualifications
Bachelor’s in Technical Communication, Engineering, Life Sciences, or related field.
3+ years in technical writing or survey design, preferably in medical devices and regulated industries.
Strong ability to simplify complex concepts.
Excellent communication and collaboration skills; able to work well in team environments.
Exceptional writing skills with emphasis on clarity, structure, and precision.
Excellent analytical, project management, and organizational skills.
Knowledge of FDA, ISO, CAPA, and complaint handling processes.
Proficiency in Visio or similar tools for creating flow diagrams and process maps.
Proficiency in Microsoft Office.
Proven leadership and mentoring experience.
Apply Now Learn more about our health and wellness benefits: www.abbottbenefits.com
Follow your career aspirations at Abbott for diverse opportunities. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews.
Divisional Information Medical Devices: Our medical devices help over 10,000 people achieve healthier hearts, improve quality of life for thousands living with chronic pain and movement disorders, and liberate over 500,000 people with diabetes.
General Medical Devices: Supports people living with chronic pain and movement disorders.
Diabetes: We’re focused on helping people with diabetes manage their health with life‑changing products that provide accurate data, revolutionizing glucose monitoring with new sensing technology.
Salary Range The base pay for this position is $86,700.00 – $173,300.00. In specific locations, the pay range may vary from the range posted.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Design, Art/Creative, and Information Technology
Industries
Hospitals and Health Care
#J-18808-Ljbffr