Rezdy
About Us
At Rezdy, we’re builders, doers, and difference-makers—driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Regiondo, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world. We work in an industry built on adventure, energy, and human connection—and that same spirit fuels how we show up every day. Spanning North America, Europe, and APAC, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers. But our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar—for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact—and we celebrate those who lead with curiosity, grit, and drive. If you’re passionate about performance, hungry to learn, and ready to help shape the future of travel—this is your kind of place. Let’s build, grow, and win together.
About The Role The Content & Knowledge Manager is responsible for shaping, maintaining, and optimizing the company’s internal and external knowledge ecosystems. This role ensures that employees and customers have access to clear, accurate, and up-to-date information—whether through internal support resources, documentation, or customer-facing knowledge content. A successful candidate will bring strong strategic thinking, operational discipline, and exceptional communication skills. They will champion a knowledge-first culture and build processes that scale as the business grows. This is an On site role, 5 days a week in office.
Key Responsibilities
Team Leadership & People Management
Lead, coach, and develop a team of two content/knowledge specialists
Provide regular feedback, mentorship, and professional development opportunities
Establish clear roles, expectations, and performance goals for team members
Prioritize team workflows, delegate effectively, and ensure high-quality output
Foster a collaborative, supportive, and documentation-centered culture
Knowledge Strategy & Governance
Help define the vision, strategy, and roadmap for both internal and external knowledge management
Define content standards, governance models, style guides, and review cadences
Ensure consistency, accuracy, and alignment across all content channels
Champion best practices for documentation quality, structure, taxonomy, and discoverability
Internal Knowledge Base (Support Wiki & Cross-Team Documentation)
Oversee the design, structure, navigation, and long-term architecture of the internal Support wiki
Direct the team in maintaining up-to-date internal resources across Support, Product, Engineering, and Operations
Implement processes for content creation, updates, reviews, and retirement
Train teams on documentation practices and drive adoption of knowledge systems
Monitor usage and identify opportunities to improve clarity, accessibility, and searchability
External Customer Knowledge Base
Oversee the customer-facing knowledge base, including help articles, troubleshooting guides, and product overviews
Guide the team in producing clear, customer-friendly content aligned with feature launches and customer needs
Work with Product and Support stakeholders to ensure timely and accurate updates
Conduct periodic audits to identify gaps, outdated content, or opportunities for improvement
Apply SEO-friendly practices to improve article discoverability
Cross-Functional Collaboration
Partner with Support leadership to identify learning gaps and documentation needs
Work with Product teams to translate technical specifications into clear, user-friendly content
Collaborate with Marketing to align tone, messaging, and brand across external content
Align with Training and Enablement teams to ensure documentation supports onboarding and continuous learning
Tools, Analytics & Optimization
Administer knowledge management platforms (e.g., Confluence, Zendesk Guide, Notion, GitBook—depending on internal tooling)
Manage tagging, metadata, categorization, and search optimization
Track performance metrics, including content usage, ticket deflection, and documentation quality indicators
Introduce automation and workflow enhancements to improve content velocity and accuracy
Preferred Qualifications
Experience in SaaS, customer support environments, or technical industries
Familiarity with support operations and customer self-service strategy
Experience with content governance frameworks and documentation tooling such as Confluence, Zendesk Guide, Intercom Articles, GitBook, Notion, or similar
Exposure to UX writing or instructional design principles
Success in This Role Looks Like
A well-organized, easy-to-navigate internal knowledge system that accelerates onboarding and reduces team friction
A polished external knowledge base that improves customer satisfaction and reduces support tickets
Clear, scalable processes for content creation, maintenance, and governance
High engagement with documentation across internal and external users
Reliable, consistent, and high-quality content that reflects the company brand and product evolution.
Here’s what you can expect
High trust, real impact: You’ll have the autonomy and expectation to lead with ownership, tackle problems end-to-end, and make decisions that move the business forward in meaningful ways
Curiosity with discipline: We value asking sharp questions, challenging assumptions, and exploring smarter ways to work. We don’t just get things done, but to get them done right for our customers
One team, all in: Collaboration beats ego, wins are shared, and we rally together when the work gets tough
Space to grow: You’ll be supported and stretched, taking on challenges that build capability, sharpen judgment, and accelerate your growth as a leader and problem-solver
Progress with purpose: We move fast, stay focused on what truly matters, and prioritise long-term impact over quick fixes
Get notified about new Knowledge Manager jobs in
Denver, CO .
Salary range: $100,000 - 115,000
#J-18808-Ljbffr
About The Role The Content & Knowledge Manager is responsible for shaping, maintaining, and optimizing the company’s internal and external knowledge ecosystems. This role ensures that employees and customers have access to clear, accurate, and up-to-date information—whether through internal support resources, documentation, or customer-facing knowledge content. A successful candidate will bring strong strategic thinking, operational discipline, and exceptional communication skills. They will champion a knowledge-first culture and build processes that scale as the business grows. This is an On site role, 5 days a week in office.
Key Responsibilities
Team Leadership & People Management
Lead, coach, and develop a team of two content/knowledge specialists
Provide regular feedback, mentorship, and professional development opportunities
Establish clear roles, expectations, and performance goals for team members
Prioritize team workflows, delegate effectively, and ensure high-quality output
Foster a collaborative, supportive, and documentation-centered culture
Knowledge Strategy & Governance
Help define the vision, strategy, and roadmap for both internal and external knowledge management
Define content standards, governance models, style guides, and review cadences
Ensure consistency, accuracy, and alignment across all content channels
Champion best practices for documentation quality, structure, taxonomy, and discoverability
Internal Knowledge Base (Support Wiki & Cross-Team Documentation)
Oversee the design, structure, navigation, and long-term architecture of the internal Support wiki
Direct the team in maintaining up-to-date internal resources across Support, Product, Engineering, and Operations
Implement processes for content creation, updates, reviews, and retirement
Train teams on documentation practices and drive adoption of knowledge systems
Monitor usage and identify opportunities to improve clarity, accessibility, and searchability
External Customer Knowledge Base
Oversee the customer-facing knowledge base, including help articles, troubleshooting guides, and product overviews
Guide the team in producing clear, customer-friendly content aligned with feature launches and customer needs
Work with Product and Support stakeholders to ensure timely and accurate updates
Conduct periodic audits to identify gaps, outdated content, or opportunities for improvement
Apply SEO-friendly practices to improve article discoverability
Cross-Functional Collaboration
Partner with Support leadership to identify learning gaps and documentation needs
Work with Product teams to translate technical specifications into clear, user-friendly content
Collaborate with Marketing to align tone, messaging, and brand across external content
Align with Training and Enablement teams to ensure documentation supports onboarding and continuous learning
Tools, Analytics & Optimization
Administer knowledge management platforms (e.g., Confluence, Zendesk Guide, Notion, GitBook—depending on internal tooling)
Manage tagging, metadata, categorization, and search optimization
Track performance metrics, including content usage, ticket deflection, and documentation quality indicators
Introduce automation and workflow enhancements to improve content velocity and accuracy
Preferred Qualifications
Experience in SaaS, customer support environments, or technical industries
Familiarity with support operations and customer self-service strategy
Experience with content governance frameworks and documentation tooling such as Confluence, Zendesk Guide, Intercom Articles, GitBook, Notion, or similar
Exposure to UX writing or instructional design principles
Success in This Role Looks Like
A well-organized, easy-to-navigate internal knowledge system that accelerates onboarding and reduces team friction
A polished external knowledge base that improves customer satisfaction and reduces support tickets
Clear, scalable processes for content creation, maintenance, and governance
High engagement with documentation across internal and external users
Reliable, consistent, and high-quality content that reflects the company brand and product evolution.
Here’s what you can expect
High trust, real impact: You’ll have the autonomy and expectation to lead with ownership, tackle problems end-to-end, and make decisions that move the business forward in meaningful ways
Curiosity with discipline: We value asking sharp questions, challenging assumptions, and exploring smarter ways to work. We don’t just get things done, but to get them done right for our customers
One team, all in: Collaboration beats ego, wins are shared, and we rally together when the work gets tough
Space to grow: You’ll be supported and stretched, taking on challenges that build capability, sharpen judgment, and accelerate your growth as a leader and problem-solver
Progress with purpose: We move fast, stay focused on what truly matters, and prioritise long-term impact over quick fixes
Get notified about new Knowledge Manager jobs in
Denver, CO .
Salary range: $100,000 - 115,000
#J-18808-Ljbffr