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PayPal

Senior Staff Experience Designer

PayPal, Chicago, Illinois, United States, 60290

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bPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary This job involves leading complex projects that enhance user experiences across various platforms. They participate in problem resolution by applying functional expertise and industry knowledge, developing methods for new assignments to improve processes. Responsibilities include collaborating with teams to implement global process improvements based on user insights and mentoring junior team members in user-centered design practices.

Responsibilities

Develop and articulate clear objectives in enhancing user and customer experiences that deliver results and meet organizational goals

Influence decision-making at the senior leadership level

Perform the most highly complex digital and physical products and services using domain knowledge and extensive business expertise

Develop and deliver innovative strategies that benefit customers and product users

Lead major business projects which impact the Experience Design job family

Design, evaluate, and select process, product, and service improvements based on thorough understanding of user and customer needs and industry trends

Mentor and guide junior team members in user-centered design practices

Qualifications

8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience

Benefits PayPal offers a comprehensive benefits package that includes competitive pay, performance bonuses, equity, and a full range of medical, dental, vision, and other benefits. PayPal’s flexible work model offers a hybrid approach that balances office and remote work to support collaboration and work-life balance.

Commitment to Diversity and Inclusion PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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