Audio‑Video (AV) Conferencing Engineer Job at Cognizant in Windsor

Job Title: Audio‑Video (AV) Conferencing Engineer

Location: Onsite- Windsor, CT, USA

Job Summary

The Field Services Audio‑Video (AV) Conferencing Engineer is responsible for designing, implementing, operating, and maintaining enterprise‑grade AV solutions across meeting rooms, collaboration spaces, and virtual platforms. This role ensures seamless, reliable communication experiences through proactive monitoring, rapid incident response, and continuous optimization of AV systems. The engineer will collaborate closely with IT, Facilities, Security, and business stakeholders to deliver best‑in‑class conferencing and live event support.

Key Responsibilities

• Design and configure AV systems including microphones, speakers, DSPs, cameras, displays, switchers, codecs, and room control systems.
• Ensure solution compatibility with enterprise IT standards (networking, security, VLANs/QoS, PoE, Wi‑Fi) and architectural constraints.
• Prepare documentation for AV layouts, wiring diagrams, bill of materials (BOM), and system configurations.
• Install, commission, and validate AV hardware and software in conference rooms, huddle spaces, training rooms, executive suites, and event venues.
• Configure video endpoints and control hubs (e.g., Cisco Control Hub, Poly Lens) and integrate with meeting platforms (e.g., Microsoft Teams Rooms, Zoom Rooms).
• Perform device resets, firmware/OS updates, and feature enablement in accordance with change management processes.

Operations & Support

• Provide real‑time technical support for video conferencing sessions, webinars, town halls, and high‑profile executive meetings—conducting dry runs and onsite/remote support.
• Maintain hotline support for AV‑related incidents and ServiceNow requests; triage, resolve, and elevate issues per SLAs.
• Troubleshoot hardware/software conflicts, network/connectivity issues, echo and feedback, audio intelligibility, camera framing, and content sharing problems.
• Conduct routine health checks, including periodic testing of microphones, cameras, displays, control panels, and room scheduling devices.
• Monitor AV system performance, apply patches/upgrades, and track device status via management consoles and analytics dashboards.
• Operate in‑house and portable AV systems for live events (mixing audio, switching video, managing recording/streaming).
• Maintain accurate AV inventory, spares, warranties, and licensing; update user guides, SOPs, and knowledge base articles.

Governance, Documentation & Stakeholder Engagement

• Ensure compliance with organizational security and operational standards, including access controls, data privacy, and safety policies.
• Develop and maintain documentation for IT processes and procedures to facilitate knowledge sharing and onboarding.
• Engage with stakeholders to understand requirements, translate needs into technical solutions, and provide user training and adoption support.
• Monitor system performance and implement improvements to enhance efficiency, reliability, and user experience.
• Stay current with technology trends in AV, UC, and collaboration to drive innovation and continuous improvement.

Required Qualifications

• Bachelor’s degree in information technology, Audio Engineering, or a related field (or equivalent practical experience).
• 3–5+ years of hands‑on experience in enterprise AV systems design, installation, and troubleshooting.
• Strong knowledge of AV hardware and software, including microphones, speakers, cameras, displays, and control systems (Crestron, Extron, Q‑SYS).
• Proficiency in video conferencing platforms such as Microsoft Teams Rooms and Zoom Rooms, including endpoint configuration and management tools (Cisco Control Hub, Poly Lens).
• Basic understanding of networking fundamentals (IP addressing, VLANs, QoS, PoE) and ability to collaborate with network teams for AV over IP solutions.
• Familiarity with ITIL processes and experience using ITSM tools like ServiceNow for incident and change management.

Preferred Skills

• Industry certifications such as CTS (AVIXA), CTS‑I/CTS‑D, or vendor‑specific credentials (Crestron, Extron, Biamp, Shure).
• Experience with live event support, including audio mixing, video switching, and streaming operations.
• Knowledge of room acoustics, DSP tuning, and advanced troubleshooting for audio/video quality optimization.
• Exposure to automation and scripting (e.g., PowerShell) for AV device management and reporting.

At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways. We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you a unique applicant and help us see how you'd be beneficial to this role.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long‑term/Short‑term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Work model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work‑life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week at the client site in Windsor, CT, USA.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.

Cognizant will only consider applicants for this position who are legally authorized to work in USA without requiring employer sponsorship, now or at any time in the future.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Disclaimer

The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.