Omni Channel Communication Services Analyst Job at RadNet in Owings Mills

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross‑training and advancement opportunities in a team‑focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Omni Channel Communications Services Analyst you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders—patients, providers, payors, and regulators—to achieve the best clinical outcomes.

You Will

• Provide technical support for multiple communication systems, addressing issues and ensuring quick resolution.
• Collaborate with cross‑functional teams to troubleshoot and resolve communication‑related problems.
• Configure and optimize communication infrastructure components, including IP telephony, video conferencing, messaging platforms, collaboration tools, and faxing platforms.
• Implement and maintain omni‑channel communication systems to meet organizational requirements.
• Implement security measures to safeguard the omni‑channel communication systems and data.
• Collaborate with IT teams to ensure interoperability and seamless integration with other systems.
• Create and maintain detailed documentation of the omni‑channel communication configurations, processes, and procedures.
• Prepare training material for end‑users and support teams on properly using communication tools.
• Monitor system performance and conduct regular assessments to identify areas for improvement.
• Manage relationships with vendors, ensuring service level agreements are met.
• User provisioning for various communication platforms.

If You Are

• Exercise sound judgment and an ability to remain professional in all situations.
• You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• You have a structured work‑approach, understand complex problems and you are able to prioritize work in a fast‑paced environment.

To Ensure Success in This Role, You Must Have

• An Associate degree in information technology, telecommunications, or a related field is preferred but not required.
• Ability to troubleshoot and arrive at reasonable solutions to problems.
• Proficiency in IP telephony, VoIP, video conferencing, messaging platforms, and collaboration tools.
• Strong attention to detail.
• Experience with project management methodologies and tools.
• Excellent communication, leadership, and problem‑solving skills.
• Ability to manage multiple projects and priorities in a fast‑paced environment.
• Strong written and verbal skills are a must to interact with a diverse base of individuals, including executives, technical, professional, and office staff members, as well as national resources.
• Ability to communicate effectively in person and writing with all employees, customers, and vendors.
• High level of proficiency and demonstrated effectiveness in problem determination and resolution.
• Demonstrated ability to establish and meet work schedules within limited time frames and under tight deadlines.
• Ability/flexibility to travel to/ between sites as needed.

We Offer

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) Employer Match.
• Free services at any of our imaging centers for you and your immediate family.