Understood For All, Inc. is hiring: Associate Director, Creative Operations Lead

Associate Director, Creative Operations Lead New York, NY About Understood Understood is a nonprofit focused on shaping the world for difference. We raise awareness of the challenges and strengths of people who learn and think differently. Our resources help people navigate challenges, gain confidence, and find support and community so they can thrive. Having a shared commitment to our values is a key factor in any hire we make. We have five core values: Continuously learn. Act with intention. Grow together. Come be part of an organization with an entrepreneurial spirit that’s helping to shape the world for difference. Together, we can build a world where everyone can reach their full potential. What you’ll do Workflow Optimization: Streamlining our creative and production workflows by identifying inefficiencies and implementing new processes and AI-powered tools to enhance delivery and collaboration. You'll ensure our creative projects are always fully resourced, keeping them on time and within budget. Team Management: Leading and developing direct reports, providing guidance and managing their day‑to‑day workflow to ensure high‑quality, on‑time delivery of creative assets. AI Integration & Implementation: Building tools and systems that leverage AI to scale creative strategy and automate the delivery of content and creative guidance across different teams. Strategic Support: Providing hands‑on support for high‑impact creative projects, from brand‑building initiatives to major campaigns. You'll help build project‑based teams, utilizing freelance support as needed to deliver pitches, playbooks, and strategic materials that drive results. Resource & Vendor Management: Owning all aspects of our external creative vendor relationships and resources. You'll manage a bench of creative freelancers ensuring we can deploy talent effectively for creative campaigns and brand refresh sprints. Must‑haves 7+ years experience in creative operations, marketing operations, program management, or a related field. Proven experience in streamlining workflows and scaling creative or production operations across a business, including managing project intake queues and maintaining file organization systems. Direct experience with vendor and resource management, including contract negotiation and procurement. Experience in managing a creative team, including designers and copywriters. Strong understanding of campaign creative development, including collaboration and alignment with brand strategists, marketing leads and paid/earned/owned teams. A strong understanding of how AI tools can be applied to content and creative production processes. Exceptional cross‑functional communication and collaboration skills. Nice‑to‑haves A background working within a media company or creative agency. Experience contributing to creative strategy or pitches. A working knowledge of analytics and project management software within the Atlassian platform. The base salary range for this role is minimum $125,000 - $140,000 maximum, depending on years of experience and qualifications. We offer a comprehensive benefits package that supports wellness for our team members and their families. You can learn more about our benefits and offerings. Understood.org does not sponsor applicants for work visas or legal permanent residence, including providing assistance with OPT extensions. Commitment to Diversity, Equity, and Inclusion Understood encourages individuals of all learning styles and ethnic, racial, and socioeconomic backgrounds, including those whose life experiences may include the challenge of access due to a disability, to apply for this position. We are committed to maximizing the diversity of our organization, as we want to engage all those who can contribute to supporting this work. Understood is an equal opportunity employer and considers all applications without regard to race, color, religion, creed, sex, national origin, ancestry, age, alienage or citizenship status, marital or familial status, domestic partnership status, caregiver status, sexual orientation, gender, gender identity or expression, change of sex or transgender status, genetic information, medical condition, pregnancy, childbirth or related medical conditions, physical or mental disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), any protected military or veteran status, or status as a victim of domestic or dating violence, sexual assault or offense, stalking, or any other characteristics protected by federal, state, or local law or that of persons with whom that individual associates, or any other legally protected characteristics. #J-18808-Ljbffr