Pacer Group
Service Designer Job at Pacer Group in Mountain View
Pacer Group, Mountain View, CA, US, 94039
Position Title: Service Designer
Location: Mountain View, CA 94043, United States
Duration: 6 Months
Schedule: Standard, 40 hrs./week
Responsibilities:
• Lead the scoping, planning, and delivery of service design projects for mid-market customers, ensuring alignment with strategic business goals
• Design experience or ecosystem maps, user journeys and service blueprints, interaction models, process flows, storyboards, and prototypes
• Clearly articulate an end-to-end service and experience to teams across the organization to achieve broad understanding, buy-in, and alignment
• Identify common patterns and behaviours across services, using this information to create durable and reusable solutions
• Employ strategic thinking to define a vision and horizons for projects, connecting tactical execution to broader business objectives
• Foster strong cross-functional relationships with the research and design teams and other units such as service experience management, business system analytics, product management, and service delivery
• Champion the use of service design methodologies, embedding best practices, and adapting new methods for continuous improvement
Skills:
• Minimum of 5 years of professional experience in service design, customer research, product design, or a closely related fi eld, or equivalent practical experience.
• Bachelor's or higher degree in Design, HCI, or related fi eld, or equivalent practical experience
• A compelling portfolio that demonstrates expertise in designing scalable and effective service experiences
• Demonstrable experience with design thinking/human-centered design principles and methodologies
• Strong ability to lead end-to-end service design processes, including customer research, alignment workshops, and experience mapping
• Ability to facilitate workshops and co-creation sessions effectively, tailoring the facilitation style to a variety of audiences and needs
• Experience in managing multiple priorities, objectives, and stakeholders, with a proven track record in strategic project delivery
• Excellent communication and presentation skills, with the ability to clearly articulate service design vision and strategies
• Proficiency in design and prototyping tools such as Figma and collaboration tools like Miro, Mural, or Figjam
• Comfortable working in a fast-paced, multi-faceted environment, able to keep track of multiple projects, and manage time efficiently
Education:
PREFERRED QUALIFICATIONS
• A solid understanding of the software development lifecycle and project management principles
• Experience designing for mid-market or enterprise business and workforce management solutions across multiple products and services
• Experience with prompting and using AI capabilities to accelerate aspects of work
Location: Mountain View, CA 94043, United States
Duration: 6 Months
Schedule: Standard, 40 hrs./week
Responsibilities:
• Lead the scoping, planning, and delivery of service design projects for mid-market customers, ensuring alignment with strategic business goals
• Design experience or ecosystem maps, user journeys and service blueprints, interaction models, process flows, storyboards, and prototypes
• Clearly articulate an end-to-end service and experience to teams across the organization to achieve broad understanding, buy-in, and alignment
• Identify common patterns and behaviours across services, using this information to create durable and reusable solutions
• Employ strategic thinking to define a vision and horizons for projects, connecting tactical execution to broader business objectives
• Foster strong cross-functional relationships with the research and design teams and other units such as service experience management, business system analytics, product management, and service delivery
• Champion the use of service design methodologies, embedding best practices, and adapting new methods for continuous improvement
Skills:
• Minimum of 5 years of professional experience in service design, customer research, product design, or a closely related fi eld, or equivalent practical experience.
• Bachelor's or higher degree in Design, HCI, or related fi eld, or equivalent practical experience
• A compelling portfolio that demonstrates expertise in designing scalable and effective service experiences
• Demonstrable experience with design thinking/human-centered design principles and methodologies
• Strong ability to lead end-to-end service design processes, including customer research, alignment workshops, and experience mapping
• Ability to facilitate workshops and co-creation sessions effectively, tailoring the facilitation style to a variety of audiences and needs
• Experience in managing multiple priorities, objectives, and stakeholders, with a proven track record in strategic project delivery
• Excellent communication and presentation skills, with the ability to clearly articulate service design vision and strategies
• Proficiency in design and prototyping tools such as Figma and collaboration tools like Miro, Mural, or Figjam
• Comfortable working in a fast-paced, multi-faceted environment, able to keep track of multiple projects, and manage time efficiently
Education:
PREFERRED QUALIFICATIONS
• A solid understanding of the software development lifecycle and project management principles
• Experience designing for mid-market or enterprise business and workforce management solutions across multiple products and services
• Experience with prompting and using AI capabilities to accelerate aspects of work