State of Maryland
Police Communications Supervisor
State of Maryland, Baltimore, Maryland, United States, 21276
Introduction
The Maryland Department of General Services (DGS) supports state and local government agencies, as well as local non‑profit organizations and the citizens of Maryland, by providing facilities management, real estate and surplus property services, as well as security and law enforcement for state buildings. DGS is also responsible for a full spectrum of facilities engineering, design and construction services, almost $1 billion in annual contract administration, and overseeing the state procurement process. Here at DGS, we truly do great service… Consider joining our team! GRADE
18 LOCATION OF POSITION
19 Saint Johns St., Annapolis, MD 21401 Main Purpose of Job
The main purpose of the Communications Supervisor is to supervise the communications center at a Maryland State Police installation. The work involves supervising a group of Police Communication Operators (PCO), who are engaged in providing services to law enforcement, security personnel and the public through the use of a Computer Assisted Dispatch/Records Management System, multi‑channel police radio equipment, and phone system. POSITION DUTIES
Reviews and evaluates the performance of staff. Prepares and maintains work and leave schedule for staff. Maintains filing systems in the Communications Center and validates all entries into METERS/NCIC to ensure accuracy and completeness. Provides initial and continued training for staff. Maintains all communications related manuals, including Departmental manuals in the Communications Center. Performs the essential functions of a PCO during staffing shortages and emergency situations. Performs other duties as required by the Commander of the Technical Services Section and the Commander of the Support Services Division. Represents the agency at communications related meetings with other State agencies and allied departments. MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: Three years experience performing law enforcement communications work involving the operation of a computer terminal, multi‑channel radio, and related equipment. Note: Candidates may substitute U.S. Armed Forces military service experience as a non‑commissioned officer in Operations Specialist classifications or Signal Corps, Cyberspace Support, or Communications specialty codes in the communications field of work on a year‑for‑year basis for the required experience. SELECTIVE QUALIFICATIONS
One (1) year of supervisory experience in public safety communications center or law enforcement dispatch. DESIRED OR PREFERRED QUALIFICATIONS
Experience using law enforcement dispatch and monitoring systems (CAD, NCIC, CJIS, or comparable platforms). Experience developing schedules, training staff, evaluating performance, and/or leading quality assurance programs. Familiarity with Maryland Capital Police operations or similar state or federal police agency structure. Certified Communications Training Officer (CTO), EMD certification, or comparable credentials. LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties may be required to possess a motor vehicle operator’s license valid in the State of Maryland. SPECIAL REQUIREMENTS
1. Applicants for this classification may be subject to an extensive background investigation prior to appointment. 2. Employees in this classification will be required to provide the employing agency with a telephone number where they can be reached. SELECTION PROCESS
It is important that you provide complete and accurate information on your application. Please include all experience and education that is related to this position. All information concerning your qualifications must be submitted by the closing date; information submitted after the closing date will not be considered. Credit is given for relevant part‑time, temporary or volunteer experience based on the number of hours worked per week; you must include the time spent on such activities on your application. Note that for any position requiring a college degree or college credit, you will be required to submit a college transcript prior to being offered a position. You may submit your transcript as part of the application process. The examination for this position will consist of a rating of your education, training and experience related to the requirements of the position. Successful candidates will be placed on the employment eligibility list categorized as BEST QUALIFIED, BETTER QUALIFIED, or QUALIFIED. The eligibility list will be valid for one year and may be extended. The list will be used by the hiring authority to select employees for interviews. Eligible lists may be used to fill future vacancies of the same classification. Please note, selected candidates may be required to complete and successfully pass a State and Federal fingerprint background check prior to being hired. You must be legally authorized under the United States Immigration Reform and Control Act to be hired in the position for which you apply. BENEFITS
Tuition reimbursement for those who qualify. Flexible work schedules and telework opportunities for many positions. Free mass transit in Baltimore & Annapolis. Generous paid leave that increases with years of service. Paid holidays. Health coverage with low out‑of‑pocket costs. Employee & employer contributory pension plan. Click on the link below for more information: State of Maryland Benefits. FURTHER INSTRUCTIONS
Contact tiara.massey1@maryland.gov or call 410‑767‑4987 with questions about this recruitment. The online application process is strongly preferred. Apply online at dgs.maryland.gov – click on Employment on the left side of the screen. If you are unable to submit your application online, please send your paper application to: Human Resources, Dept. of General Services, 301 W. Preston St., Suite 1311, Baltimore, MD 21201 by the closing date and time. TTY users: call via Maryland Relay. As an equal‑opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our veterans for their service to our country.
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The Maryland Department of General Services (DGS) supports state and local government agencies, as well as local non‑profit organizations and the citizens of Maryland, by providing facilities management, real estate and surplus property services, as well as security and law enforcement for state buildings. DGS is also responsible for a full spectrum of facilities engineering, design and construction services, almost $1 billion in annual contract administration, and overseeing the state procurement process. Here at DGS, we truly do great service… Consider joining our team! GRADE
18 LOCATION OF POSITION
19 Saint Johns St., Annapolis, MD 21401 Main Purpose of Job
The main purpose of the Communications Supervisor is to supervise the communications center at a Maryland State Police installation. The work involves supervising a group of Police Communication Operators (PCO), who are engaged in providing services to law enforcement, security personnel and the public through the use of a Computer Assisted Dispatch/Records Management System, multi‑channel police radio equipment, and phone system. POSITION DUTIES
Reviews and evaluates the performance of staff. Prepares and maintains work and leave schedule for staff. Maintains filing systems in the Communications Center and validates all entries into METERS/NCIC to ensure accuracy and completeness. Provides initial and continued training for staff. Maintains all communications related manuals, including Departmental manuals in the Communications Center. Performs the essential functions of a PCO during staffing shortages and emergency situations. Performs other duties as required by the Commander of the Technical Services Section and the Commander of the Support Services Division. Represents the agency at communications related meetings with other State agencies and allied departments. MINIMUM QUALIFICATIONS
Education: Graduation from an accredited high school or possession of a high school equivalency certificate. Experience: Three years experience performing law enforcement communications work involving the operation of a computer terminal, multi‑channel radio, and related equipment. Note: Candidates may substitute U.S. Armed Forces military service experience as a non‑commissioned officer in Operations Specialist classifications or Signal Corps, Cyberspace Support, or Communications specialty codes in the communications field of work on a year‑for‑year basis for the required experience. SELECTIVE QUALIFICATIONS
One (1) year of supervisory experience in public safety communications center or law enforcement dispatch. DESIRED OR PREFERRED QUALIFICATIONS
Experience using law enforcement dispatch and monitoring systems (CAD, NCIC, CJIS, or comparable platforms). Experience developing schedules, training staff, evaluating performance, and/or leading quality assurance programs. Familiarity with Maryland Capital Police operations or similar state or federal police agency structure. Certified Communications Training Officer (CTO), EMD certification, or comparable credentials. LICENSES, REGISTRATIONS AND CERTIFICATIONS
Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties may be required to possess a motor vehicle operator’s license valid in the State of Maryland. SPECIAL REQUIREMENTS
1. Applicants for this classification may be subject to an extensive background investigation prior to appointment. 2. Employees in this classification will be required to provide the employing agency with a telephone number where they can be reached. SELECTION PROCESS
It is important that you provide complete and accurate information on your application. Please include all experience and education that is related to this position. All information concerning your qualifications must be submitted by the closing date; information submitted after the closing date will not be considered. Credit is given for relevant part‑time, temporary or volunteer experience based on the number of hours worked per week; you must include the time spent on such activities on your application. Note that for any position requiring a college degree or college credit, you will be required to submit a college transcript prior to being offered a position. You may submit your transcript as part of the application process. The examination for this position will consist of a rating of your education, training and experience related to the requirements of the position. Successful candidates will be placed on the employment eligibility list categorized as BEST QUALIFIED, BETTER QUALIFIED, or QUALIFIED. The eligibility list will be valid for one year and may be extended. The list will be used by the hiring authority to select employees for interviews. Eligible lists may be used to fill future vacancies of the same classification. Please note, selected candidates may be required to complete and successfully pass a State and Federal fingerprint background check prior to being hired. You must be legally authorized under the United States Immigration Reform and Control Act to be hired in the position for which you apply. BENEFITS
Tuition reimbursement for those who qualify. Flexible work schedules and telework opportunities for many positions. Free mass transit in Baltimore & Annapolis. Generous paid leave that increases with years of service. Paid holidays. Health coverage with low out‑of‑pocket costs. Employee & employer contributory pension plan. Click on the link below for more information: State of Maryland Benefits. FURTHER INSTRUCTIONS
Contact tiara.massey1@maryland.gov or call 410‑767‑4987 with questions about this recruitment. The online application process is strongly preferred. Apply online at dgs.maryland.gov – click on Employment on the left side of the screen. If you are unable to submit your application online, please send your paper application to: Human Resources, Dept. of General Services, 301 W. Preston St., Suite 1311, Baltimore, MD 21201 by the closing date and time. TTY users: call via Maryland Relay. As an equal‑opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our veterans for their service to our country.
#J-18808-Ljbffr