Illinois Staffing
Customer Service Representative - Producer Services
Illinois Staffing, Des Plaines, Illinois, United States, 60018
Bilingual Producer Service Center Representative
Are you a problem-solver who thrives in a fast-paced environment? Do you enjoy helping others and making complex processes simple? We're looking for a Bilingual Producer Service Center Representative to support our internal agents and partners with professionalism, empathy, and expertise. What You'll Do: Serve as the go-to resource for internal agents, brokers, and field leadersanswering questions and resolving issues quickly and accurately. Handle a variety of inquiries, including: Policy & Underwriting: Why hasn't a policy cleared? What's missing? Technology: Troubleshoot enrollment system issues. Licensing, Billing & Compensation: Provide clear answers and guidance. Research and resolve issues during the call, asking the right questions to get to the root of the problem. Manage 3040 calls per day during peak season, with call times ranging from 535 minutes. Communicate professionally via phone and email, ensuring every interaction is positive and productive. What We're Looking For: Must-Have Skills: Bilingual in Spanish and English (verbal, written, and reading) Strong communication and problem-solving skills Basic computer skills and ability to learn new systems quickly High School Diploma or GED Preferred Skills: 2+ years in a contact center environment Insurance knowledge or licensing experience Familiarity with Microsoft Office Suite Soft Skills: Calm under pressure and adaptable to change Detail-oriented with strong organizational skills Ability to work independently and as part of a team Friendly, professional demeanor Job Type & Location: This is a Contract position based out of Rosemont, IL. Pay and Benefits: The pay range for this position is $19.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a hybrid position in Rosemont, IL. Application Deadline: This position is anticipated to close on Dec 19, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Are you a problem-solver who thrives in a fast-paced environment? Do you enjoy helping others and making complex processes simple? We're looking for a Bilingual Producer Service Center Representative to support our internal agents and partners with professionalism, empathy, and expertise. What You'll Do: Serve as the go-to resource for internal agents, brokers, and field leadersanswering questions and resolving issues quickly and accurately. Handle a variety of inquiries, including: Policy & Underwriting: Why hasn't a policy cleared? What's missing? Technology: Troubleshoot enrollment system issues. Licensing, Billing & Compensation: Provide clear answers and guidance. Research and resolve issues during the call, asking the right questions to get to the root of the problem. Manage 3040 calls per day during peak season, with call times ranging from 535 minutes. Communicate professionally via phone and email, ensuring every interaction is positive and productive. What We're Looking For: Must-Have Skills: Bilingual in Spanish and English (verbal, written, and reading) Strong communication and problem-solving skills Basic computer skills and ability to learn new systems quickly High School Diploma or GED Preferred Skills: 2+ years in a contact center environment Insurance knowledge or licensing experience Familiarity with Microsoft Office Suite Soft Skills: Calm under pressure and adaptable to change Detail-oriented with strong organizational skills Ability to work independently and as part of a team Friendly, professional demeanor Job Type & Location: This is a Contract position based out of Rosemont, IL. Pay and Benefits: The pay range for this position is $19.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a hybrid position in Rosemont, IL. Application Deadline: This position is anticipated to close on Dec 19, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.