St. Joseph Missouri is hiring: Communications Operator in Chicago

JOB TITLE: Communications Operator
DEPARTMENT: Police
DIVISION: Communications
SALARY: $22.065865/hr ($45,897/yr)

CLOSING: Until Filled

Job Summary/Scope

Receives emergency and non‑emergency calls for service from the public, and dispatches the proper police, fire or sheriff's response and equipment. Operates computer systems, 911 lines and non‑emergency lines. Maintains accurate records and coordinates emergency services with other agencies, hospitals, ambulances and utilities. Records all calls into the computer system. No supervisory or budgetary responsibilities.

Essential Duties and Responsibilities

• Monitors and answers emergency 911, Text‑to‑911 and non‑emergency phone calls.
• Dispatches public safety response and equipment for police, fire and sheriff's department.
• Transfers ambulance calls and coordinates response for assisting agencies.
• Completes tests of emergency warning equipment monthly.
• Maintains accurate records for the police, fire and sheriff's department activities through accurate documentation in the CAD computer system.
• Enter, modify, locate and/or remove all municipal warrants, as well as stolen and recovered articles, guns and vehicles into the state and local computer system.
• Enter emergency orders of protection.
• Maintain contact with on‑duty officers to be aware of location and activities at all times.
• Utilize MULES and NCIC systems, DOR, CAD and other search venues to obtain necessary work‑related information.
• Maintain a record of street closings/openings and fire hydrants in and out of service.
• Monitor MOSWIN and other special event talk group channels.
• Participate in tests of the National Warning System (NAWAS) daily and activate the tornado warning siren system when necessary.
• Follow written and oral instruction.

Other Duties and Responsibilities

• Assist with training of new radio operators.
• Perform all other assigned duties which support the overall objective of the position.
• Attend related training and meetings.
• Maintain a professional relationship with the public, outside agencies and co‑workers.
• Maintain a positive attitude and promote a team environment.

Employee Behavior and Conduct

City employees shall conduct themselves in a professional manner and shall exhibit appropriate professional conduct toward individuals with whom they interact internally and externally during the performance of their duties. Professional conduct includes, but is not limited to, being communicative, informative, fair, honest, and respectful.

Required Knowledge, Skills and Abilities

• Typing, computer, phone systems and printer skills.
• Completion of a keyboarding (typing) test.
• Knowledge of street and road systems and general geography of the City and County.
• Ability to perform tasks and make quick decisions in stressful situations.
• Ability to communicate clearly and concisely.
• Ability to work under stressful and unpleasant circumstances with minimal supervision.
• Obtain Missouri Uniform Law Enforcement System (MULES) certification and appropriate training, and complete a dispatcher training program.
• Maintain confidentiality and integrity of the department.
• Comply with policies and procedures.
• Meet the minimum training standard and successfully complete the training program.

Material and Equipment Directly Used

Operates a variety of equipment used in the daily operation of the police department, including telephone system, fax, TDD phone, NAWAS phone, printers, shredder, computers, recording systems and radio dispatch system. Personal vehicle may be required at times.

Working Environment/Physical Requirements

Work is performed indoors in a controlled environment. Duties involve prolonged sitting, bending, stooping, reaching, and lifting. Work includes involvement in highly intense and stressful situations and frequent lifting of objects weighing 10 to 20 pounds. Visual acuity must be sufficient to operate computer consoles and read printouts; hearing acuity must allow understanding of radio/telephone traffic in a busy communication center. Overnight or day travel for business may be required. Vacation and other leave scheduling must be approved by the appropriate supervisor.

Education

High school diploma or equivalent preferred.

All applicants must pass a drug screening and criminal background check prior to employment. Any job offer is contingent upon the applicant passing the drug screening and background check.

AN EQUAL OPPORTUNITY EMPLOYER. The City is a governmental entity subject to Section 504 of the Rehabilitation Act of 1973, which requires that otherwise qualified handicapped individuals be protected from discrimination.

City of St. Joseph | 1100 Frederick Avenue, St. Joseph, MO 64501 | (816)-271-5300