PGA TOUR Superstore is hiring: STUDIO Performance Specialist in Orland Park

Overview

At PGA TOUR Superstore, we are always seeking enthusiastic, self‑motivated, flexible individuals who share a passion for helping transform our business. As a fast‑growing specialty retailer, we hire selfless team players from diverse backgrounds to influence our growth and create a family culture driven by our vision to inspire people through golf and tennis.

Position Summary

Reporting to the Sales and Service Manager, the STUDIO Performance Specialist delivers world‑class service through expert instruction and precision fitting. This hybrid role blends the responsibilities of a Golf Instructor and a Fitting Specialist, ensuring every customer receives a tailored experience that improves their game and drives lasting relationships. The Specialist is responsible for achieving KPIs across fittings and lessons, proactively growing their client base, and maintaining a fully booked schedule while supporting the visual and operational excellence of the STUDIO.

Key Responsibilities

• Customer Experience & Engagement
  • Engage every customer with world‑class service by demonstrating PGA TOUR Superstore’s Service Behaviors.
  • Build lasting relationships that encourage repeat business and client referrals.
  • Educate and inspire customers by connecting instruction and equipment performance to game improvement.
• Instruction & Coaching
  • Conduct one‑on‑one lessons, clinics, and group events tailored to player needs, goals, and skill levels.
  • Use technology such as TrackMan, SAM PuttLab, and USchedule to deliver data‑driven instruction.
  • Develop personalized lesson plans and track student progress, providing constructive feedback and measurable improvement.
  • Proactively organize clinics and performance events to build customer engagement and community participation.
• Fitting & Equipment Performance
  • Execute professional club fittings using certified fitting techniques and technology.
  • Maintain a brand‑agnostic approach to ensure customers are fit for the best equipment based on their unique swing data and goals.
  • Educate customers on product features, benefits, and performance differences across brands.
  • Accurately enter and manage custom orders, ensuring all specifications are documented precisely.
• Operational & Visual Excellence
  • Maintain all STUDIO areas to the highest visual and operational standards.
  • Ensure equipment, software, and technology remain functional and calibrated.
  • Support front‑end operations, including returns, lesson redemptions, loyalty programs, and promotions.
  • Stay current on marketing campaigns and merchandising events, executing promotional setups and maintaining accurate displays.
• Performance & Business Growth
  • Achieve KPIs such as lessons and fittings completed, sales per hour and booking percentage, clinic participation, and conversion to sales.
  • Proactively grow the STUDIO business through client outreach, networking, and relationship management.
  • Provide consistent feedback to the Sales and Service Manager to improve operations, merchandising, and customer experience.

Qualifications & Skills

• Strong communication skills, able to engage and educate customers.
• Proficient with Microsoft Office Suite and fitting/instruction technology (TrackMan, SAM PuttLab, USchedule).
• Excellent organization, managing multiple priorities and meeting deadlines.
• High school diploma or equivalent required; PGA certification or equivalent instruction credentials preferred.
• 2+ years of golf instruction and club fitting experience preferred; experience with swing analysis tools and custom club building highly valued.
• Physical demands: stand for extended periods, move throughout the store, lift up to 30 lbs overhead, work in simulator environments.
• Availability: flexible hours, including nights, weekends, and holidays.
• Demonstrated self‑accountability, professionalism, and proactive drive for results.

Pay Range

$23 – $26.25 hourly

Equal Opportunity Employer

PGA TOUR Superstores is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status.

Any associate who believes s/he is being discriminated against should report it immediately to the Human Resources department. The law and our policies prohibit retaliation against anyone for making such a report.