The Alaka`ina Foundation Family of Companies (FOCs) is looking for a Unified Communications Administrator to support our government customer located in O'ahu, Hawai'i .
Provide administrative Support for Unified Communications requirements under NEC Baseline support and for Mission Support.
DESCRIPTION OF RESPONSIBILITIES
- Provide oversight, administrative, and technical support for Unified Communications requirements under NEC Baseline support and for Mission support as required.
- Provide voice service (analog, digital, IP) on Government property on O'ahu, HI to connect to any location worldwide.
- Manage the configuration and maintenance of digital, Voice over Internet Protocol (VoIP) end user telephone device. Operate and maintain the VoIP Local Session Controller for the installation infrastructure.
- Provide moves, additions, changes to user accounts, and network configuration for DISA Enterprise Voice over IP (EVoIP) customers and Enterprise Classified Voice over IP (ECVoIP) customers.
- Schedule and/or provide local touch labor, such as troubleshooting, repair, and changing cable pairs.
- Provide Central Office (CO) switch features; for example, call forwarding, call transfer (3-way conference), ring again, last number redial, call pickup, speed calling, caller identification (ID), and other phone supported features.
- Provide access to service for the transmission of official Government business, to include on post, local commercial, and Defense Switched Network (DSN).
- Other duties as assigned by Supervisor.
REQUIRED DEGREE/EDUCATION/CERTIFICATION
- Bachelor's degree and minimum three (3) years of relevant experience.
- Bachelor's degree requirement may be supplemented with High School diploma and five (5)+ years of experience, if DCWF (The DoD Cyber Workforce Framework) requirement is satisfied through military training or certifications.
- Certification IAW DCWF System Administrator Basic (Work Role - (WR) 451).
- Must possess and maintain DoD IAM Level II certification (Comp TIA Security +CE or CISSP preferred).
- Collaboration Concentration Exam (CCNP) preferred.
REQUIRED SKILLS AND EXPERIENCE
- Experience with CISCO Unified Communication Manager suite of products.
- Work may involve sitting or standing for extended periods of time. Must be able to lift 30lbs to waist height.
- May be required to work overtime.
- Rotational callback and emergency duty are requirements of this position.
REQUIRED CITIZENSHIP AND CLEARANCE
- Must be a U.S. Citizen.
- Must be able to obtain and maintain a Secret security clearance.
The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.
We are an Equal Opportunity/Affirmative Action Employer of individuals with disabilities and veterans. We do not illegally discriminate in employment decisions on the basis of any protected categories. If you are a person with a disability and you need an accommodation during the application process, please request accommodation. We E-Verify all employees.
The Alaka`ina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Ke`aki Technologies, Laulima Government Solutions, Kpono Government Services, and Kapili Services, Po`okela Solutions, Kkaha Solutions, LLC, and Pololei Solutions, LLC. Alaka`ina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship.
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