Senior IVR & Conversational Designer - Cross-Channel UX

A leading insurance company in San Jose is seeking a talented Senior Conversational Designer who will create engaging conversational experiences across various platforms. You will collaborate with product managers, engineers, and other designers to enhance customer interactions. This hybrid role requires on-site presence 2-3 days a week at specified locations. Strong background in NLP and conversational design principles is essential, along with effective communication and user experience skills. #J-18808-Ljbffr