Hoag Memorial Hospital Presbyterian
PBX Operator I: Communications
Hoag Memorial Hospital Presbyterian, Newport Beach, California, us, 92659
Job Description
Primary Duties and Responsibilities The PBX Operator answers a multi-incoming computerized PBX system and directs calls to the appropriate extension, department, or individual.
Dispatches Security Officers to calls that may involve suspicious activity occurring on Hoag properties, crimes in progress, unsafe situations related to the physical environment, traffic or parking related matters, or issues pertaining to workplace violence as well as routing calls for key assists, patrols, escorts, etc.
Responsible for monitoring and responding appropriately to All Emergencies including activating various types of Emergency Codes in the Hospital (both Disaster/Emergency and Medical Emergency), Security situations consisting of panic alarms and emergency lock downs for all Hoag campuses, Fire alarms, elevator alarms, and equipment failure. Emergency responses may include use of the hospital wireless messaging system, overhead paging, and dispatching Security via radio.
Assists in transferring and connection of outgoing calls, operator-assistance calls, toll calls, and international calls for physicians, Hospital personnel, and patients.
Qualifications
Education and Experience Required: High School Diploma, or equivalent Working knowledge of Microsoft Office products, including Outlook, Word, and Excel
Preferred:
Six months PBX experience in an acute hospital environment
License Required
Valid California driver's license for those who are authorized to operate Hoag vehicles.
License Preferred
N/A
Certifications Required
N/A
Certifications Preferred
N/A
About Us
Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.
For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County's health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.
Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.
Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.
To learn more about Hoag's awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/.
Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.
Primary Duties and Responsibilities The PBX Operator answers a multi-incoming computerized PBX system and directs calls to the appropriate extension, department, or individual.
Dispatches Security Officers to calls that may involve suspicious activity occurring on Hoag properties, crimes in progress, unsafe situations related to the physical environment, traffic or parking related matters, or issues pertaining to workplace violence as well as routing calls for key assists, patrols, escorts, etc.
Responsible for monitoring and responding appropriately to All Emergencies including activating various types of Emergency Codes in the Hospital (both Disaster/Emergency and Medical Emergency), Security situations consisting of panic alarms and emergency lock downs for all Hoag campuses, Fire alarms, elevator alarms, and equipment failure. Emergency responses may include use of the hospital wireless messaging system, overhead paging, and dispatching Security via radio.
Assists in transferring and connection of outgoing calls, operator-assistance calls, toll calls, and international calls for physicians, Hospital personnel, and patients.
Qualifications
Education and Experience Required: High School Diploma, or equivalent Working knowledge of Microsoft Office products, including Outlook, Word, and Excel
Preferred:
Six months PBX experience in an acute hospital environment
License Required
Valid California driver's license for those who are authorized to operate Hoag vehicles.
License Preferred
N/A
Certifications Required
N/A
Certifications Preferred
N/A
About Us
Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.
For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County's health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.
Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.
Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.
To learn more about Hoag's awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/.
Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.