Capital One
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Director, Product Design
role at
Capital One .
Capital One is a leading information‑based technology company, currently founder‑led by Chairman and Chief Executive Officer Richard Fairbank.
We are on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking.
Role Expectations As a Director, you will lead a talented, cross‑disciplinary team of designers and collaborate deeply with research, product, and technology leadership.
You will be responsible for leading high‑impact, highly complex projects, defining and driving design strategy that informs the higher‑level vision of the organization and aligns to business objectives.
Key Competencies
Product Design Expertise:
Leverage established expertise across interaction, visual, and service design to elevate the quality and maturity of the design practice at Capital One.
Oversee and optimize the use of tools, platforms, frameworks, and design systems, enabling your team to produce vision stories, journey maps, blueprints, high‑fidelity designs, and prototypes.
Leadership:
Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture that makes your team feel valued and heard.
Human‑Centered:
Champion voices of both customers and partners, modeling a mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations.
Business‑Focused:
Demonstrate expert knowledge of products, processes, customers, competitors, and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges.
Problem‑Solving:
Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service of bold technological solutions, data destinations, and efficiency.
Collaboration:
Connect the dots across teams, portfolios, platforms, and lines of business, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery, and elevate the value of design.
Communication:
Present work across levels and job functions, modeling a strategic human‑centered approach that integrates design frameworks, data, and research insights to make the complex accessible, influence senior stakeholders, and achieve impactful results.
Ideal Candidate Strong portfolio demonstrating leadership, process, results, and impact.
Basic Qualifications
At least 8 years of experience in a product design role
At least 3 years of experience leading design teams
Preferred Qualifications
At least 10 years of experience in a product design role
At least 5 years of experience leading design teams
Experience in a design toolkit that spans product design, service design, design strategy, and content design
Experience leading product design teams operating across UX and UI, strategy, content, and research from strategy through delivery to market
Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps, and operating models
Experience working within a design system
Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
Expertise with design and prototyping tools such as Figma
Experience managing an interdisciplinary design team
Proficiency in business case development, grounding product and user experience decisions to business value
Exceptional written and verbal communication skills
Exceptional interpersonal skills and relationship building across complex organizations
Exceptional people management and development skills
Salary and Benefits Plano, TX: $205,400 – $234,400 for Director, Design.
The role is eligible for performance‑based incentive compensation, including cash bonus(es) and/or long‑term incentives.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well‑being.
Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
Employment Details Seniority level: Director.
Employment type: Full‑time.
Equal Opportunity Employer Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws.
No agencies please.
Capital One will consider qualified applicants with a criminal history in a manner consistent with applicable laws regarding background inquiries.
Application Process Applications are accepted for a minimum of 5 business days.
More Information If you need accommodations to apply, please contact Capital One Recruiting at 1‑800‑304‑9102 or email RecruitingAccommodation@capitalone.com.
All information you provide will be kept confidential and used only to the extent required to provide reasonable accommodations.
#J-18808-Ljbffr
Director, Product Design
role at
Capital One .
Capital One is a leading information‑based technology company, currently founder‑led by Chairman and Chief Executive Officer Richard Fairbank.
We are on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking.
Role Expectations As a Director, you will lead a talented, cross‑disciplinary team of designers and collaborate deeply with research, product, and technology leadership.
You will be responsible for leading high‑impact, highly complex projects, defining and driving design strategy that informs the higher‑level vision of the organization and aligns to business objectives.
Key Competencies
Product Design Expertise:
Leverage established expertise across interaction, visual, and service design to elevate the quality and maturity of the design practice at Capital One.
Oversee and optimize the use of tools, platforms, frameworks, and design systems, enabling your team to produce vision stories, journey maps, blueprints, high‑fidelity designs, and prototypes.
Leadership:
Create conditions for a positive and inclusive team environment and set a vision for an inclusive, collaborative culture that makes your team feel valued and heard.
Human‑Centered:
Champion voices of both customers and partners, modeling a mindset that business and customer outcomes are not distinct but complementary, ultimately resulting in experiences that exceed baseline customer needs and expectations.
Business‑Focused:
Demonstrate expert knowledge of products, processes, customers, competitors, and industry market trends, applying relevant insights to shape how Design should engage and solve business challenges.
Problem‑Solving:
Share insights around technical advances and data capabilities that could influence outcomes, while helping larger teams navigate technical limitations and boundaries in service of bold technological solutions, data destinations, and efficiency.
Collaboration:
Connect the dots across teams, portfolios, platforms, and lines of business, bringing together partners and processes in ways that drive more coherent experiences, accelerate delivery, and elevate the value of design.
Communication:
Present work across levels and job functions, modeling a strategic human‑centered approach that integrates design frameworks, data, and research insights to make the complex accessible, influence senior stakeholders, and achieve impactful results.
Ideal Candidate Strong portfolio demonstrating leadership, process, results, and impact.
Basic Qualifications
At least 8 years of experience in a product design role
At least 3 years of experience leading design teams
Preferred Qualifications
At least 10 years of experience in a product design role
At least 5 years of experience leading design teams
Experience in a design toolkit that spans product design, service design, design strategy, and content design
Experience leading product design teams operating across UX and UI, strategy, content, and research from strategy through delivery to market
Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, OKRs, roadmaps, and operating models
Experience working within a design system
Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
Expertise with design and prototyping tools such as Figma
Experience managing an interdisciplinary design team
Proficiency in business case development, grounding product and user experience decisions to business value
Exceptional written and verbal communication skills
Exceptional interpersonal skills and relationship building across complex organizations
Exceptional people management and development skills
Salary and Benefits Plano, TX: $205,400 – $234,400 for Director, Design.
The role is eligible for performance‑based incentive compensation, including cash bonus(es) and/or long‑term incentives.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well‑being.
Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
Employment Details Seniority level: Director.
Employment type: Full‑time.
Equal Opportunity Employer Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws.
No agencies please.
Capital One will consider qualified applicants with a criminal history in a manner consistent with applicable laws regarding background inquiries.
Application Process Applications are accepted for a minimum of 5 business days.
More Information If you need accommodations to apply, please contact Capital One Recruiting at 1‑800‑304‑9102 or email RecruitingAccommodation@capitalone.com.
All information you provide will be kept confidential and used only to the extent required to provide reasonable accommodations.
#J-18808-Ljbffr