Public Communication Specialist II Job at City of Colorado Springs in Colorado S

Join to apply for the Public Communication Specialist II role at City of Colorado Springs.

In this position you will lead the City’s digital content strategy and execute comprehensive, high quality, and engaging content through various social media platforms. You must have a passion for engaging online audiences and the know-how to creatively reach a wide audience through a variety of channels. Experience creating impactful social media content and memorable campaigns is a must. We are looking for a person with the ability to tell stories and find ways to make government messages exciting and relatable, transforming the ordinary into the extraordinary.

Job Type: Full Time

Work Location: City Administration Building, 30 S Nevada Ave, Colorado Springs, CO 80906

Learn more about the department: https://coloradosprings.gov/communications

Responsibilities

• Manage the City of Colorado Springs’ primary social media accounts: @CityofCOS, @MayorofCOS and @OlympicCity USA; develop and maintain a specific persona for each account and platform.
• Design and implement an overall social media strategy to align with the goals of the mayor, City administration and City departments, and communicate effectively to all residents and stakeholders.
• Generate, edit, publish and share engaging content daily across multiple platforms.
• Assist City departments with managing accounts on various social media platforms including, but not limited to, Facebook, X, LinkedIn, Instagram, TikTok, YouTube and Nextdoor.
• Manage the City’s interactions with residents through social media and communicate with followers by monitoring comments and responding to queries with accurate information in a timely and courteous manner.
• Analyze communication needs and develop strategic digital campaigns for specific City departments.
• Promote City programs and services using videos, photos, infographics or text posts on social media platforms.
• Plan and create compelling social media content and digital campaigns to build community and trust in government.
• Maintain the City’s social media policy, accessibility guidelines and best practices, and conduct training for City social media admins on these practices.
• Provide 24‑hour on‑call assistance approximately one week per month and communicate to the public in crisis situations.

Knowledge and Skills

• Modern office technology, especially Microsoft Office suite.
• Public relations and crisis communications best practices.
• Social media platforms and latest trends.
• Content creation tools for videos, photos and graphics.
• Excellent organizational and customer service skills.
• Analyze problems, identify alternative solutions, and make recommendations.
• Excel in a fast‑paced environment.
• Establish and maintain effective working relationships.
• Communicate clearly and concisely, orally, and in writing to various levels of stakeholders.
• Prioritize, organize, and manage multiple projects from a variety of different departments.
• Evaluate and resolve complex issues.

Minimum Qualifications

• Bachelor’s degree from an accredited college or university with major coursework in a related area of study.
• Three years of full‑time, professional experience in a related field.

Preferred Qualifications

• Minimum of two (2) years experience managing multiple social and digital channels for a government, non‑profit, media or business.

If you have any questions about this position, please contact Katie McLaughlin at katie.mclaughlin@coloradosprings.gov.

Equal Opportunity Employer

The City of Colorado Springs is committed to a culture that values our employees’ unique individual qualities and fosters an inclusive environment where people want to be.

The City does not sponsor applicants for work visas of any kind and applicants must be currently authorized to work in the United States on a full‑time basis.