Senior Librarian - Web Services Manager Job at City of San José in San Jose

Senior Librarian - Web Services Manager

City of San José

Join us to make a difference!

Equal Opportunity Employer

The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY), or via email at CityCareers@sanjoseca.gov.

Position Duties

San José Public Library (SJPL) seeks an experienced and innovative Senior Librarian to lead its Web Services Unit and oversee the Library’s digital platforms, including the public website, online catalog, events calendar, blogs, SharePoint, and joint website with the SJSU King Library. This position plays a pivotal role in advancing the Library’s mission by delivering equitable, accessible, and user-friendly digital services that reflect the Library’s commitment to information access, privacy, intellectual freedom, digital inclusion, and excellent public service.

As part of the Public Engagement Division, the Senior Librarian ensures SJPL’s digital presence highlights timely information, strategic initiatives, and public awareness campaigns. The Senior Librarian will also manage a team of three and collaborate with various stakeholders, vendors, and other units within the Library to deliver seamless digital access to library resources and support.

Key Responsibilities

• Oversee SJPL’s website, online catalog, and integrated digital platforms, including the Integrated Library System (ILS), Bibliocommons, Sharepoint, and related tools.
• Manage all aspects of SJPL’s web and digital infrastructure, including site architecture, design, maintenance, performance optimization, accessibility, and cybersecurity compliance.
• Ensure all web content and interfaces meet ADA, WCAG, and multilingual accessibility standards, aligning with SJPL’s values.
• Lead improvement of digital user experience (UX) using insights from Google Analytics, Looker Studio, and user feedback.
• Develop and implement data-informed strategies to enhance site usability, discoverability, and patron engagement.
• Maintain proficiency in front-end and back-end technologies, including HTML, CSS, JavaScript, and common CMS platforms (Drupal, WordPress).
• Support ethical evaluation and implementation of AI tools in digital library services.
• Stay current with emerging technologies, trends, and standards in library technology, UX, and digital public services.
• Serve as project manager and subject matter expert for SJPL web-related initiatives. Coordinate with other SJPL units and branches.
• Manage vendor contracts and vendor relationships to ensure high-quality service delivery and compliance with City and Library policies.
• Uphold digital privacy, accessibility, and library ethical standards across all digital platforms.
• Supervise and provide leadership to the Web Services Unit staff, comprised of 1 Librarian, 1 Public Information Representative, and 1 Part-time Library Clerk.
• Establish workplan priorities and deliverables, delegate tasks, and manage project timelines.
• Foster a collaborative, innovative, and inclusive team culture that supports professional growth and accountability.
• Collaborate closely with SJPL’s Marketing and Communications Unit to ensure digital content supports SJPL’s branding, outreach, and strategic priorities.
• Represent SJPL in Citywide working groups focused on digital privacy, accessibility, and use of AI in libraries.
• Coordinate with SJPL units, branches, and City departments on cross-functional technology initiatives.

Ideal Candidate

The ideal candidate will be a service-oriented library professional with a strong record of leadership in digital or web-based library services. They will demonstrate exceptional project management and communication skills, along with technical proficiency in web development, digital accessibility, and content management systems. This individual will bring a deep understanding of library ethics and values within a digital environment and will exemplify SJPL’s commitment to information access, equity, and user-centered design. The successful candidate will be a strategic thinker who fosters innovation, collaboration, and continuous improvement across digital platforms to enhance the online user experience and advance the Library’s mission.

Preferred Technical Skills

• Platforms: SharePoint, Sierra, Bibliocommons, Beanstack, GTranslate, SpringShare
• Web Technologies: HTML, CSS, JavaScript
• CMS Experience: Drupal, WordPress
• Analytics Tools: Google Analytics, Looker Studio

Annual Salary Range for this Senior Analyst classification is: $123,658 - $150,652. This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidate’s qualifications and experience.

This recruitment may be used to fill multiple positions in this or other departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Minimum Qualifications

Education and Experience
• A Master’s Degree in Library Science from an accredited college or university AND three (3) years of increasingly responsible professional library experience, including lead responsibility for professional and technical staff.
• If assigned to a specialized program or service: A Bachelor’s degree from an accredited college or university AND four (4) years of library experience in a lead role related to the particular program assignment.

Other Qualifications

• Job Expertise – Demonstrates knowledge of applicable professional/technical principles and practices, Citywide and departmental procedures/policies, and federal and state rules and regulations. Ability to gather and analyze data to facilitate and improve library procedures and techniques.
• Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
• Computer Skills – Experience with common business computer applications including MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.
• Creativity – Addresses objectives and problems while questioning traditional assumptions and solutions, generating creative ideas and new ways of doing business.
• Teamwork & Interpersonal Skills – Develops effective relationships with co-workers and supervisors, using collaboration and conflict resolution skills.
• Planning – Aligns unit goals with the organization’s strategic direction, defines tasks and milestones, and ensures optimal use of resources.
• Problem Solving – Defines problems, determines significance, collects information, and uses logic and intuition to reach decisions or solutions.
• Project Management – Ensures support for projects and implements agency goals and strategic objectives.
• Supervision – Sets effective long- and short-term goals, establishes realistic priorities, provides motivational support, and empowers others.
• Vision/Strategic Thinking – Supports and promotes alignment with the organization’s vision and values, building a shared vision and influencing others.

Selection Process

The selection process will consist of an evaluation of the applicant’s training and experience based on the application and responses to all the job-specific questions. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.

For questions about duties, selection, or hiring processes, contact renee.bettencourt@sjlibrary.org.

Additional Information

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa that requires an employer application.

All applicants must answer all job-specific questions to be considered for this vacancy. Applications are not accepted through CalOpps or any other third-party job board system.

AI and the Hiring Process – We recognize Artificial Intelligence is part of daily life and can be a valuable tool for learning, research, and professional growth. We encourage candidates to use AI responsibly as a support in preparing application materials, live assessments, and interviews. We value authenticity, accuracy and truthfulness. Application responses and interview answers must reflect your own knowledge, skills, and experiences.