Pacific NW Federal Credit Union is hiring: Call Center / Video Teller - Bilingua
Pacific NW Federal Credit Union, Portland, OR, United States, 97204
Call Center / Video Teller – Bilingual at Pacific NW Federal Credit Union
Pacific NW Federal Credit Union is a not-for-profit, full-service financial institution with three branches in Portland, Vancouver, and Hood River. Our mission: Be our members' financial partner for life. We give back through financial literacy programs and community education. As a smaller credit union, we can personalize the experiences of our members, which is how we retain loyalty. Many of our members have been with us for generations!
What We Offer
- Competitive pay: $23.50 - $26.50 per hour
- Generous benefits:
- 4 weeks PTO
- Health coverage after 30 days
- 401(k) with company match after 6 months
- Paid life, LTD & AD&D insurance
- Paid holidays & volunteer time
- Loan discounts
Your Role
As a Bilingual Contact Center Specialist / ITM Teller, you'll deliver exceptional service through multiple channels: phone, text, chat, email, and live video via Interactive Teller Machines (ITMs).
Key Responsibilities
- Assist members in both English and Spanish, via phone and live video
- Answer member questions and resolve issues promptly
- Process transactions: deposits, withdrawals, transfers, loan payments, wires, disputes, card orders
- Educate members on ITM technology
- Balance daily transactions and investigate discrepancies
- Protect member information and maintain confidentiality
What We're Looking For
- English/Spanish bilingual
- 1-3 years of experience in call center, banking, or cash handling
- Strong multitasking and communication skills
- Ability to de-escalate upset members
Schedule
Monday-Friday, 8:45-5:15. This full-time position has the opportunity to work remotely following the initial training period (6 months).
Ready to Apply?
Start with our quick, 3-minute mobile-friendly application today!
Pacific NW Federal Credit Union is an Equal Opportunity Employer. We value diversity and inclusivity in all aspects of employment.