Victrays
Conversational AI Designer at Observe.AI – Redwood City, CA
Victrays, Redwood City, California, United States, 94061
Conversational AI Designer at Observe.AI – Redwood City, CA
About Us:
Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.
Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Raised our $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai .
The Opportunity: We’re seeking a Conversational AI Designer with expertise in creating LLM-powered and AI-driven conversational experiences to help shape the future of our VoiceAI agent for B2C customer service automation. This role sits at the intersection of conversational design, AI technology, and business strategy. You’ll work directly with customers to envision, create, and optimize VoiceAI Agents that transform their contact center operations. This is not a traditional conversational design role – you’ll be pioneering the next evolution of AI agents, using advanced LLM technology and prompt engineering to create truly intelligent voice interactions.
What you’ll do day to day: Strategic Customer Planning & Discovery
Lead strategic planning sessions with customers to identify high-impact automation opportunities
Design sophisticated conversation flows that align with customer needs and business goals
Analyze customer operations and conversations to determine where Voice AI can deliver the most value
Partner with customers to define success metrics and ROI targets for each Voice AI implementation
Voice AI Agent Creation & Optimization
Design and develop sophisticated VoiceAI Agents using our LLM-powered platform
Craft advanced prompts that enable natural, context-aware conversations
Create conversational design documents, including bot personas, sample dialogues, sample conversation flow diagrams, and robust error-handling frameworks.
Configure integrations with customer systems through APIs and tools
Continuously optimize agent performance through testing and iteration
Build voice flows that handle complex scenarios while maintaining natural conversation
Post launch tuning and optimization based on performance data and customer feedback
Customer Success & Implementation
Guide customers through the entire VoiceAI Agent lifecycle, from concept to deployment
Train customer teams on best practices for managing and maintaining their VoiceAI Agents
Monitor VoiceAI Agent performance and proactively identify optimization opportunities
Work closely with product and engineering teams to enhance platform capabilities
Document successful patterns and share best practices across the organization
What you’ll bring to the role:
5+ years experience in conversational AI, voice user interface design, or related fields
Proven track record of implementing successful automation solutions
Strong understanding of contact center operations and customer service processes
Experience with prompt engineering or natural language processing
Excellent project management and strategic planning abilities
Outstanding communication and presentation skills
Ability to translate complex technical concepts for non-technical stakeholders
Preferred Qualifications:
Familiarity with AI/ML concepts, prompt engineering, and dataset annotation.
Background in contact center transformation or automation
A background in speech and linguistics is preferred
Familiarity with API integration concepts
About the Team: You’ll be joining a dynamic team that’s pushing the boundaries of what’s possible with Voice AI Agents. We believe in failing fast, learning quickly, and iterating constantly. Your work will directly impact millions of customer interactions and help shape the future of customer service.
Salary Range:
The base salary compensation range targeted for this full-time position is $110,000 – $120,000 per annum + 15% Bonus. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies, and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.
Compensation, Benefits, and Perks
Competitive compensation including equity
Excellent medical, dental, and vision insurance options
Flexible time off
12 Company holidays + Winter Break and up to 14 weeks of parental leave
401K plan
Quarterly Lifestyle Spend
Monthly Mobile + Internet Stipend
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you’re ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai .
#J-18808-Ljbffr
Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Raised our $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai .
The Opportunity: We’re seeking a Conversational AI Designer with expertise in creating LLM-powered and AI-driven conversational experiences to help shape the future of our VoiceAI agent for B2C customer service automation. This role sits at the intersection of conversational design, AI technology, and business strategy. You’ll work directly with customers to envision, create, and optimize VoiceAI Agents that transform their contact center operations. This is not a traditional conversational design role – you’ll be pioneering the next evolution of AI agents, using advanced LLM technology and prompt engineering to create truly intelligent voice interactions.
What you’ll do day to day: Strategic Customer Planning & Discovery
Lead strategic planning sessions with customers to identify high-impact automation opportunities
Design sophisticated conversation flows that align with customer needs and business goals
Analyze customer operations and conversations to determine where Voice AI can deliver the most value
Partner with customers to define success metrics and ROI targets for each Voice AI implementation
Voice AI Agent Creation & Optimization
Design and develop sophisticated VoiceAI Agents using our LLM-powered platform
Craft advanced prompts that enable natural, context-aware conversations
Create conversational design documents, including bot personas, sample dialogues, sample conversation flow diagrams, and robust error-handling frameworks.
Configure integrations with customer systems through APIs and tools
Continuously optimize agent performance through testing and iteration
Build voice flows that handle complex scenarios while maintaining natural conversation
Post launch tuning and optimization based on performance data and customer feedback
Customer Success & Implementation
Guide customers through the entire VoiceAI Agent lifecycle, from concept to deployment
Train customer teams on best practices for managing and maintaining their VoiceAI Agents
Monitor VoiceAI Agent performance and proactively identify optimization opportunities
Work closely with product and engineering teams to enhance platform capabilities
Document successful patterns and share best practices across the organization
What you’ll bring to the role:
5+ years experience in conversational AI, voice user interface design, or related fields
Proven track record of implementing successful automation solutions
Strong understanding of contact center operations and customer service processes
Experience with prompt engineering or natural language processing
Excellent project management and strategic planning abilities
Outstanding communication and presentation skills
Ability to translate complex technical concepts for non-technical stakeholders
Preferred Qualifications:
Familiarity with AI/ML concepts, prompt engineering, and dataset annotation.
Background in contact center transformation or automation
A background in speech and linguistics is preferred
Familiarity with API integration concepts
About the Team: You’ll be joining a dynamic team that’s pushing the boundaries of what’s possible with Voice AI Agents. We believe in failing fast, learning quickly, and iterating constantly. Your work will directly impact millions of customer interactions and help shape the future of customer service.
Salary Range:
The base salary compensation range targeted for this full-time position is $110,000 – $120,000 per annum + 15% Bonus. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies, and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives and equity (in the form of options). This salary range is an estimate, and the actual salary may vary based on the Company’s compensation practices.
Compensation, Benefits, and Perks
Competitive compensation including equity
Excellent medical, dental, and vision insurance options
Flexible time off
12 Company holidays + Winter Break and up to 14 weeks of parental leave
401K plan
Quarterly Lifestyle Spend
Monthly Mobile + Internet Stipend
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you’re ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai .
#J-18808-Ljbffr