City and County of San Francisco
Airport Communications Dispatcher (9202) - SFO (A00027)
City and County of San Francisco, San Francisco, California, United States, 94199
Company Description
This is a Citywide Exam posting. Your application to this posting is an application to take a citywide exam. If you pass the exam, you will be emailed your score and ranking on the eligible candidate list. When the Airport has an open position with this job classification they will use this eligible list to hire for that position.
Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/
Job Description Under general supervision, the Airport Communications Dispatcher, during an assigned shift, receives incoming request calls for service, both emergency and non-emergency at San Francisco International Airport; dispatches crash/fire/rescue, airfield safety, police and other personnel regarding emergencies.
Essential Functions
Receives emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers; properly classifies and prioritizes any report or complaint information and determines appropriate course of action.
Dispatches multiple emergency services and maintains the status of incidents and record of dispatched emergency service personnel and apparatus.
Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for police, fire or medical service assistance, or to notices of wanted persons, stolen property, warrants and all points bulletins.
Operates Closed Circuit Television (CCTV) system for operational/officer-safety-related needs.
Monitors alarm systems to ensure that proper action is taken for critical alarms received.
Operates data terminal equipment to ascertain if vehicles are stolen and to whom vehicle is registered.
May include additional duties as assigned.
Nature of Work Dispatchers work under unpredictable periods of stress caused by the volume of calls and/or emergency conditions in the field involving the protection of life and property. Persons employed in this class must work shift assignments, which includes around-the-clock, weekend, and holiday work schedules. Employees are subject to changes in shift assignments. Due to the emergency nature of this work, mandatory overtime is required.
Qualifications
Education: Possession of a high school diploma or equivalent (G.E.D. or High School Proficiency Examination); AND
Experience: One (1) year of verifiable experience as a public safety (police/fire) dispatcher in a multi-frequency computerized dispatch/communications center.
Experience Substitution Completion of a 12-month program equivalent to the City and County of San Francisco’s Airport Communications Dispatcher Trainee Program may substitute for the one (1) year of required work experience.
Selection Procedures
Performance Examination: Candidates who meet the minimum qualifications will be invited to participate in a remote computer-based performance examination designed to measure aptitude for performing public safety communications dispatcher work, including the ability to prioritize and multitask effectively in a fast-paced, high-stress environment, recall facts, details and other information, and ability to type and operate a computer terminal at a speed of 50 words per minute (net). Please be prepared to take this remote exam during the week of January 5, 2026.
Background Investigation, Psychological Evaluation, TSA Security Clearance, Customs Clearance, Medical Examination, and Additional Background Check as described in full posting.
Terms of Announcement and Appeal Rights Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources.
Additional Information Regarding Employment with the City and County of San Francisco
Information About the Hiring Process
Conviction History
Employee Benefits Overview
Equal Employment Opportunity
Disaster Service Worker
ADA Accommodation
Veterans Preference
Right to Work
Copies of Application Documents
Diversity Statement
Where to Apply All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process. Applicants should retain the confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Equal Employment Opportunity The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
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Learn more about the City’s hiring process here: https://careers.sf.gov/knowledge/process/
Job Description Under general supervision, the Airport Communications Dispatcher, during an assigned shift, receives incoming request calls for service, both emergency and non-emergency at San Francisco International Airport; dispatches crash/fire/rescue, airfield safety, police and other personnel regarding emergencies.
Essential Functions
Receives emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers; properly classifies and prioritizes any report or complaint information and determines appropriate course of action.
Dispatches multiple emergency services and maintains the status of incidents and record of dispatched emergency service personnel and apparatus.
Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for police, fire or medical service assistance, or to notices of wanted persons, stolen property, warrants and all points bulletins.
Operates Closed Circuit Television (CCTV) system for operational/officer-safety-related needs.
Monitors alarm systems to ensure that proper action is taken for critical alarms received.
Operates data terminal equipment to ascertain if vehicles are stolen and to whom vehicle is registered.
May include additional duties as assigned.
Nature of Work Dispatchers work under unpredictable periods of stress caused by the volume of calls and/or emergency conditions in the field involving the protection of life and property. Persons employed in this class must work shift assignments, which includes around-the-clock, weekend, and holiday work schedules. Employees are subject to changes in shift assignments. Due to the emergency nature of this work, mandatory overtime is required.
Qualifications
Education: Possession of a high school diploma or equivalent (G.E.D. or High School Proficiency Examination); AND
Experience: One (1) year of verifiable experience as a public safety (police/fire) dispatcher in a multi-frequency computerized dispatch/communications center.
Experience Substitution Completion of a 12-month program equivalent to the City and County of San Francisco’s Airport Communications Dispatcher Trainee Program may substitute for the one (1) year of required work experience.
Selection Procedures
Performance Examination: Candidates who meet the minimum qualifications will be invited to participate in a remote computer-based performance examination designed to measure aptitude for performing public safety communications dispatcher work, including the ability to prioritize and multitask effectively in a fast-paced, high-stress environment, recall facts, details and other information, and ability to type and operate a computer terminal at a speed of 50 words per minute (net). Please be prepared to take this remote exam during the week of January 5, 2026.
Background Investigation, Psychological Evaluation, TSA Security Clearance, Customs Clearance, Medical Examination, and Additional Background Check as described in full posting.
Terms of Announcement and Appeal Rights Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources.
Additional Information Regarding Employment with the City and County of San Francisco
Information About the Hiring Process
Conviction History
Employee Benefits Overview
Equal Employment Opportunity
Disaster Service Worker
ADA Accommodation
Veterans Preference
Right to Work
Copies of Application Documents
Diversity Statement
Where to Apply All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process. Applicants should retain the confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Equal Employment Opportunity The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.
#J-18808-Ljbffr