Amazon Web Services (AWS)
Director of Content Services, AWS Training & Certification
Amazon Web Services (AWS), Seattle, Washington, us, 98127
Director of Content Services, AWS Training & Certification
Join the Amazon Web Services (AWS) team as a Content Services Leader who builds global learning solutions using the latest AWS technologies and agentic AI. Drive the strategic vision, culture of innovation, and cultivate AI‑powered workflows for content production and learner engagement.
Key Responsibilities
Drive the strategic vision and roadmap for content services for AWS Training and Certification, focusing on integrating autonomous, AI‑powered capabilities that scale globally.
Lead the creation and adoption of agentic content workflows, including AI agents that support curriculum blueprinting, SME interviews, content drafting, rapid iteration, autonomous QA for content accuracy, and AI copilots to enhance authoring productivity.
Deliver creative, learner‑centered training programs across multiple modalities including synchronous virtual training, blended learning, interactive e-learning modules, videos, learning labs, game environments, and AI‑adaptive experiences that personalize learning in realtime.
Establish governance and standards for responsible AI use in learning content, ensuring trust, safety, security, and compliance across global deployments.
Develop talent and upskill the organization, enabling teams to adopt AI‑first methodologies and agentic capabilities across the content lifecycle.
Basic Qualifications
Bachelor's degree or 10+ years of professional experience in learning and development, instructional design, or content strategy.
5+ years experience in managing agile software projects across multiple and geographically distributed teams.
10+ years experience leading content development teams in a technology or cloud computing environment.
5+ years experience managing managers and building high‑performing organizations.
Experience developing and executing strategic roadmaps for content services at scale.
Experience with AI/ML technologies and their application to learning and content development.
Preferred Qualifications
Master's degree in Instructional Design, Educational Technology, Learning Sciences, or related field.
Experience implementing agentic AI solutions, generative AI, or autonomous systems in content creation workflows.
Experience designing training evaluation frameworks and learning analytics that measure behavioral, skills, and business impact.
Experience leading global, distributed teams and managing content localization at scale.
Knowledge of AWS services and demonstrated ability to collaborate with engineering, product, and data science teams to integrate emerging technologies into learning solutions.
Expertise engaging with customers and partners across all levels of leadership, as well as with services and sales stakeholders to manage expectations and facilitate content as a solution for workforce transformation needs.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the Amazon accommodations page for more information.
Pay range: The base pay for this position ranges from $237,500/year in our lowest geographic market up to $350,000/year in our highest geographic market. Additional compensation may include equity, sign‑on payments, and other benefits. This position will remain posted until filled.
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Key Responsibilities
Drive the strategic vision and roadmap for content services for AWS Training and Certification, focusing on integrating autonomous, AI‑powered capabilities that scale globally.
Lead the creation and adoption of agentic content workflows, including AI agents that support curriculum blueprinting, SME interviews, content drafting, rapid iteration, autonomous QA for content accuracy, and AI copilots to enhance authoring productivity.
Deliver creative, learner‑centered training programs across multiple modalities including synchronous virtual training, blended learning, interactive e-learning modules, videos, learning labs, game environments, and AI‑adaptive experiences that personalize learning in realtime.
Establish governance and standards for responsible AI use in learning content, ensuring trust, safety, security, and compliance across global deployments.
Develop talent and upskill the organization, enabling teams to adopt AI‑first methodologies and agentic capabilities across the content lifecycle.
Basic Qualifications
Bachelor's degree or 10+ years of professional experience in learning and development, instructional design, or content strategy.
5+ years experience in managing agile software projects across multiple and geographically distributed teams.
10+ years experience leading content development teams in a technology or cloud computing environment.
5+ years experience managing managers and building high‑performing organizations.
Experience developing and executing strategic roadmaps for content services at scale.
Experience with AI/ML technologies and their application to learning and content development.
Preferred Qualifications
Master's degree in Instructional Design, Educational Technology, Learning Sciences, or related field.
Experience implementing agentic AI solutions, generative AI, or autonomous systems in content creation workflows.
Experience designing training evaluation frameworks and learning analytics that measure behavioral, skills, and business impact.
Experience leading global, distributed teams and managing content localization at scale.
Knowledge of AWS services and demonstrated ability to collaborate with engineering, product, and data science teams to integrate emerging technologies into learning solutions.
Expertise engaging with customers and partners across all levels of leadership, as well as with services and sales stakeholders to manage expectations and facilitate content as a solution for workforce transformation needs.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the Amazon accommodations page for more information.
Pay range: The base pay for this position ranges from $237,500/year in our lowest geographic market up to $350,000/year in our highest geographic market. Additional compensation may include equity, sign‑on payments, and other benefits. This position will remain posted until filled.
#J-18808-Ljbffr