Encore
Event Operations Supervisor - Audio Visual- EAST Miami Hotel
Encore, Miami, Florida, us, 33222
Event Operations Supervisor - Audio Visual - EAST Miami Hotel
Join to apply for the
Event Operations Supervisor - Audio Visual - EAST Miami Hotel
role at
Encore
Position Overview The Operations Supervisor leads floor operations with a focus on customer service, staff leadership, and development. The Operations Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties to support onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.
Key Job Responsibilities Operations Management
Organizes the daily floor activities to ensure the timely set up, refresh, and removal of equipment.
Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
Participates in crew scheduling with venue management and Workforce, focusing on matching talent to tasks, business levels, and unique event or client requirements.
Ensures flowsheets are updated and properly completed.
Works with the team to establish coordinated communications for event management.
Attends venue meetings as needed (e.g., daily banquet event order meetings, pre- and post-conferences).
Assists management in team member compliance with Operational Excellence.
Provides suggestions for scheduling and operational efficiencies as appropriate.
Customer Service
Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following Encore’s Service Standards.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure their needs are met and that the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Fosters and maintains the hotel/client relationship.
Assists management in team member compliance with Encore’s Service Standards.
Training/Staff Development
Assists in training technicians on all floor activities.
Assists in training technicians on the venue’s operational standards and Encore’s service and operational standards.
Serves as a mentor for new hires.
Provides guidance and understanding of the technician career journey.
Models and reinforces a positive working environment centered around company values.
Event Technology
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
Troubleshoots technical issues and resolves problems quickly as they arise.
Complies with all company security and safety measures.
Ensures equipment is secured from theft and/or damage when in use.
Performs preventative maintenance on equipment to keep it presentable and in good working condition.
Leads the team in proper security, storage, transportation, and maintenance of equipment.
Participates in physical inventory count processes as requested.
Job Qualifications
Bachelor’s degree is preferred.
3–5 years of customer service or hospitality experience is preferred.
3–5 years of audio‑visual experience is required.
Internal applicants must meet or complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.
External applicants must meet, validate, and achieve or complete all training and certifications required for this position, within 60 days of the start date.
Knowledge of technical theory.
Advanced problem‑solving skills.
Experience leading workflow and team members.
A valid driver’s license is required for team members in positions that may operate company vehicles.
Additional DOT requirements may be needed if applicable.
Must be able to lift 50 lbs.
Competencies Deliver World Class Service
Hospitality
Ownership
Do The Right Thing
Manages Ambiguity
Drive Results
Directs Work
Achieves Goals
See The Big Picture
Financial Acumen
Value People
Builds Effective Teams
Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activities
Sitting: 2–3 Hours
Standing: 4–5 Hours
Walking: 4–5 Hours
Stooping: 2–3 Hours
Crawling: 2–3 Hours
Kneeling: 2–3 Hours
Bending: 2–3 Hours
Reaching (above your head): 2–3 Hours
Climbing: 0–1 Hours
Grasping: 4–5 Hours
Lifting Requirements
0–15 lbs*: Continuously
16–50 lbs*: Frequently
51–100 lbs: Occasionally
Over 100 lbs: Occasionally
Carrying Requirements
0–15 lbs*: Continuously
16–50 lbs*: Frequently
51–100 lbs: Occasionally
Over 100 lbs: Never
Auditory/Visual Requirements
Close Vision: Continuously
Distance Vision: Continuously
Color Vision: Frequently
Peripheral Vision: Occasionally
Depth Perception: Frequently
Hearing: Continuously
Pushing/Pulling Requirements
0–15 lbs*: Continuously
16–50 lbs*: Frequently
51–100 lbs*: Frequently
Over 100 lbs: Occasionally
Note: The physical requirements marked with an asterisk (*) indicate activities performed without assistance.
Work Environment Hotel: Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures, dirt, sand, and/or dust. Conditions will vary between moderately quiet to noisy. Team members must use high‑end audio‑visual equipment and electrical components and may be exposed to heights via lifts and ladders. Working times may include irregular hours and on‑call status, including days, evenings, weekends, and holidays.
Warehouse: Work is performed at event venues as well as in a warehouse environment. Conditions are similar to the hotel environment but may involve additional travel to venues. Exposure to outdoor temperatures, dirt, sand, and/or dust applies, and irregular hours and on‑call status are expected.
The above information is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. Management reserves the right to revise the job or require different tasks as assigned.
Hourly Pay Range $22.09 – $25.00 per hour.
Benefits Encore is committed to providing the best benefits options for our employees and families.
View the benefits options for our employees worldwide .
Inclusion & Belonging We pride ourselves on a welcoming culture where every individual is celebrated for their unique strengths and differences.
View details on our commitment to inclusivity and belonging .
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industry Events Services
Eligibility #INDEVT
Referrals Referrals increase your chances of interviewing at Encore by 2x.
#J-18808-Ljbffr
Event Operations Supervisor - Audio Visual - EAST Miami Hotel
role at
Encore
Position Overview The Operations Supervisor leads floor operations with a focus on customer service, staff leadership, and development. The Operations Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties to support onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.
Key Job Responsibilities Operations Management
Organizes the daily floor activities to ensure the timely set up, refresh, and removal of equipment.
Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
Participates in crew scheduling with venue management and Workforce, focusing on matching talent to tasks, business levels, and unique event or client requirements.
Ensures flowsheets are updated and properly completed.
Works with the team to establish coordinated communications for event management.
Attends venue meetings as needed (e.g., daily banquet event order meetings, pre- and post-conferences).
Assists management in team member compliance with Operational Excellence.
Provides suggestions for scheduling and operational efficiencies as appropriate.
Customer Service
Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following Encore’s Service Standards.
Maintains a positive relationship with all clients through effective communication.
Meets with guests on site to ensure their needs are met and that the equipment setup is working properly.
Monitors events and checks in on customers throughout the day.
Fosters and maintains the hotel/client relationship.
Assists management in team member compliance with Encore’s Service Standards.
Training/Staff Development
Assists in training technicians on all floor activities.
Assists in training technicians on the venue’s operational standards and Encore’s service and operational standards.
Serves as a mentor for new hires.
Provides guidance and understanding of the technician career journey.
Models and reinforces a positive working environment centered around company values.
Event Technology
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
Troubleshoots technical issues and resolves problems quickly as they arise.
Complies with all company security and safety measures.
Ensures equipment is secured from theft and/or damage when in use.
Performs preventative maintenance on equipment to keep it presentable and in good working condition.
Leads the team in proper security, storage, transportation, and maintenance of equipment.
Participates in physical inventory count processes as requested.
Job Qualifications
Bachelor’s degree is preferred.
3–5 years of customer service or hospitality experience is preferred.
3–5 years of audio‑visual experience is required.
Internal applicants must meet or complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.
External applicants must meet, validate, and achieve or complete all training and certifications required for this position, within 60 days of the start date.
Knowledge of technical theory.
Advanced problem‑solving skills.
Experience leading workflow and team members.
A valid driver’s license is required for team members in positions that may operate company vehicles.
Additional DOT requirements may be needed if applicable.
Must be able to lift 50 lbs.
Competencies Deliver World Class Service
Hospitality
Ownership
Do The Right Thing
Manages Ambiguity
Drive Results
Directs Work
Achieves Goals
See The Big Picture
Financial Acumen
Value People
Builds Effective Teams
Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Activities
Sitting: 2–3 Hours
Standing: 4–5 Hours
Walking: 4–5 Hours
Stooping: 2–3 Hours
Crawling: 2–3 Hours
Kneeling: 2–3 Hours
Bending: 2–3 Hours
Reaching (above your head): 2–3 Hours
Climbing: 0–1 Hours
Grasping: 4–5 Hours
Lifting Requirements
0–15 lbs*: Continuously
16–50 lbs*: Frequently
51–100 lbs: Occasionally
Over 100 lbs: Occasionally
Carrying Requirements
0–15 lbs*: Continuously
16–50 lbs*: Frequently
51–100 lbs: Occasionally
Over 100 lbs: Never
Auditory/Visual Requirements
Close Vision: Continuously
Distance Vision: Continuously
Color Vision: Frequently
Peripheral Vision: Occasionally
Depth Perception: Frequently
Hearing: Continuously
Pushing/Pulling Requirements
0–15 lbs*: Continuously
16–50 lbs*: Frequently
51–100 lbs*: Frequently
Over 100 lbs: Occasionally
Note: The physical requirements marked with an asterisk (*) indicate activities performed without assistance.
Work Environment Hotel: Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures, dirt, sand, and/or dust. Conditions will vary between moderately quiet to noisy. Team members must use high‑end audio‑visual equipment and electrical components and may be exposed to heights via lifts and ladders. Working times may include irregular hours and on‑call status, including days, evenings, weekends, and holidays.
Warehouse: Work is performed at event venues as well as in a warehouse environment. Conditions are similar to the hotel environment but may involve additional travel to venues. Exposure to outdoor temperatures, dirt, sand, and/or dust applies, and irregular hours and on‑call status are expected.
The above information is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. Management reserves the right to revise the job or require different tasks as assigned.
Hourly Pay Range $22.09 – $25.00 per hour.
Benefits Encore is committed to providing the best benefits options for our employees and families.
View the benefits options for our employees worldwide .
Inclusion & Belonging We pride ourselves on a welcoming culture where every individual is celebrated for their unique strengths and differences.
View details on our commitment to inclusivity and belonging .
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industry Events Services
Eligibility #INDEVT
Referrals Referrals increase your chances of interviewing at Encore by 2x.
#J-18808-Ljbffr