Content Governance Specialist Job at Global Payments Inc. in Chicago

Content Governance Specialist – Global Payments Inc. We are looking for a detail-oriented Content Governance Specialist to join our global marketing team. The role is responsible for implementing and enforcing policies, processes, and standards that shape our digital content lifecycle. The specialist will help ensure content and the systems that house it are easily discoverable, organized, and maintained in accordance with the organization’s larger content and digital strategies. Key Responsibilities Content management and governance Manage and maintain the internal content library, ensuring all assets are organized, tagged and easily accessible by marketing teams worldwide. Help publish content on the organization’s website using a headless CMS platform. Identify opportunities for streamlining content management processes and implement automation solutions to improve efficiency. Document comprehensive content governance frameworks, policies, editorial guidelines, and style standards. Enforce content governance to ensure consistency in categorization, metadata tagging, and version control, internally and externally. Regional support and coordination – help support regional teams, providing guidance and training on internal content management processes and how to publish content through the CMS. Content quality assurance – conduct regular audits of content to ensure it is accurate, up-to-date, and in line with global brand guidelines. Support for content personalization – assist in implementing AI‑driven content personalization initiatives. Performance monitoring – define and track key performance indicators (KPIs) related to content usage and performance, using data to inform improvements. Skills and Experience Content management systems (CMS) and digital asset management (DAM) – experience with enterprise‑level CMS/DAM systems; specific experience with Sitecore, Airtable, Wrike, Microsoft 365, and Marketo Engage is a plus. Project management – ability to manage multiple content projects simultaneously, ensuring timelines and quality standards are met. Content governance – strong understanding of content governance principles, including content categorization, version control, and metadata management. Global collaboration – experience working with cross‑functional teams, especially in a global or multi‑regional context. Digital content marketing knowledge – familiarity with top‑ and mid‑funnel content strategies and how content supports lead generation, engagement, and nurturing. Attention to detail – keen eye for detail to ensure content is consistently organized and aligned with brand and marketing objectives. Process improvement – experience identifying areas for process optimization and implementing solutions to enhance operational efficiency. Communication and training – excellent written and verbal communication skills, with the ability to articulate complex information clearly, build relationships, and guide regional teams. Salary $74,000 - $101,000 Benefits Global Payments offers a comprehensive benefits package that includes medical, dental, and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. Learn more about our benefits: https://jobs.globalpayments.com/en/why-global-payments/benefits/ Eligibility and Remote Work This role is eligible to be primarily remote within the United States. Candidates must reside within a reasonable commuting distance to one of our office locations, as occasional on‑site presence may be required for team meetings, training sessions, or company events. Visa At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or applicable country) on a full‑time basis without the need for current or future immigration sponsorship. Seniority level: Entry level Employment type: Full‑time Job function: Marketing, Public Relations, Writing/Editing Industries: Financial Services, IT Services, IT Consulting #J-18808-Ljbffr