Family Engagement & Communications Manager, Camp Grossman Job at JEWISH COMMUNIT

Family Engagement & Communications Manager, Camp Grossman Join our team as Camp Grossman’s Family Engagement and Communications Manager – a vital and dynamic role! Under the direction of the Camp Grossman Director, you will build and maintain positive relationships with community partners, current and prospective campers and families, and serve as the primary point of contact to drive engagement through strong relationships, a warm and welcoming demeanor, clear communication skills, and thoughtful event coordination. In partnership with the JCCGB Marketing Team, you will manage all aspects of camp communications, lead initiatives that build community, enhance parent engagement, and reflect the camp’s Jewish values and pluralistic identity. You will also support family programming, feedback collection, and inclusive outreach. Primary Responsibilities Serve as the primary point of contact for prospective and current camp families. Respond promptly and warmly to inquiries, providing clear and accurate information. Guide new families through the full enrollment process and ensure a welcoming, supportive experience. Address questions about programs, policies, logistics, and schedules with professionalism and clarity. Triage family concerns to the appropriate staff and ensure timely follow‑up and resolution. Maintain accurate records of all communications. Create, manage, and distribute all family newsletters and mass communications both in‑season and throughout the year. Partner with Leadership and Marketing Teams to manage crisis communications and ensure timely, sensitive messaging when needed. Collaborate with program staff to document and share camp stories, photos, and videos. Manage the creation, implementation, and analysis of family surveys and collection of data. Manage/Coordinate Camp Grossman’s Outreach and Engagement Initiatives Develop and maintain relationships with community partners (e.g., religious schools, synagogues, day schools) to enhance Camp Grossman’s visibility in the greater Boston Jewish community. Connect and partner with established JCC family and community coordinators. Manage Camp Grossman’s Family Ambassador volunteers to assist with community engagement efforts. Plan, organize, and manage all camper recruitment and engagement events; partner with JCC Events Coordinator and team members for well‑coordinated events. Partner with the Development team to develop and implement a strategy for camp alumni engagement. Coordinate with JCC Events Manager to facilitate rentals of Camp Grossman campus facilities and staffing needs. Actively create a welcoming dynamic where each individual is valued, seen, and welcomed. Actively participate as an essential member of the Camping team. Support JCC Greater Boston’s mission, vision, and values of belonging, joyfulness, collaboration, and transformation through personal role modeling. Participate in all staff meetings as assigned and contribute to overall organizational success. Attend JCCGB All Staff meetings. Other duties as assigned. Supervisory Responsibilities Supervise camp photographer(s)/videographer(s) and act as on‑site manager, partnering with the Marketing team to oversee social media and marketing interns. Conduct regular supervisory meetings to provide ongoing guidance, direction, and supervision. Supervise and evaluate assigned positions; observe staff to maintain instruction and safety standards. Uphold JCC policies and procedures and model alignment. Communicate effectively with supervisors regarding departmental or personnel issues. Foster a positive, collaborative work culture that promotes teamwork, accountability, and service excellence. Build and maintain a positive working relationship to achieve desired outcomes and the ongoing professional growth of direct reports; provide clear constructive feedback and course correction when needed. Perform all aspects of time and attendance reporting to ensure accurate payroll for staff supervisees; adhere to payroll protocol and deadlines. This full‑time, salaried position offers a comprehensive benefits package, a supportive hybrid work environment (including a remote work option for limited administrative duties outside of camp season), and a competitive starting salary range between $57,500–$62,000 annually. The salary offered will ultimately be determined by relevant qualifications, experience, and JCC's internal equity. JCC Greater Boston is deeply committed to valuing and celebrating the uniqueness of each constituent. We welcome staff and participants from diverse backgrounds. While being proudly Jewish, we strive in every way to provide an open and welcoming setting for all, irrespective of personal practices, beliefs, or background. We are guided by JCC Greater Boston’s core values – Belonging, Joyfulness, Collaboration, and Transformation – which resonate with many who do not identify as Jewish. JCC Greater Boston is an equal‑opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, ancestry, veteran status, marital status, pregnancy, genetic information, or disability. In a continuing effort to maintain and enrich a diverse environment, we actively encourage applications from women and members of underrepresented groups. ADA Statement: Individuals must possess the knowledge, skills and abilities listed for this position, or be able to demonstrate that they can perform the essential functions with or without reasonable accommodation, using some other combination of skills and abilities. #J-18808-Ljbffr