Retail Concierge - Balsam Hill Studio Job at Balsam Brands in Lahaina

We are seeking an enthusiastic and driven individual to assist the management team in our Balsam Hill Studio retail store at Whalers Village in Lahaina, HI. In the full‑time Retail Concierge role, you will help ensure that our customers experience the magic of Balsam Hill in an inspired holiday setting. Responsibilities Assist customers and provide top‑notch service to ensure all patrons leave satisfied Assist with merchandising, cleaning, and restocking Gather customer feedback Achieve sales targets by generating revenue through effective sales strategies Perform opening/closing routines as needed Demonstrate exemplary customer service and selling skills Qualifications 2+ years of retail experience preferred Strong communication skills with customers and sales staff Demonstrated time management, organizational and multi‑tasking skills Passion for exemplary service Proficiency with iPads, basic computer skills, and basic data entry (minimal overall) Flexibility: willingness to perform other various duties as required Physical Requirements Must be able to work onsite for every shift May assemble and disassemble Christmas trees and other decorations May lift and/or move items up to forty pounds Job Notes The Retail Concierge role is a full‑time in‑person position, expected to work around 40 hours per week. About Us Balsam Brands is a global, eCommerce retailer with roots in holiday and home décor. Balsam Hill Studio, an extension of our holiday brand, reimagines souvenir shopping with premium ornaments unique to each store's location. The Whalers Village store will showcase handcrafted ornaments specific to Hawaii, offering tourists curated mementos that celebrate their adventures. Our mission is to create joy together. We empower our team to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to communities in impactful ways. Compensation Pay rate: $19–$23 per hour. Equal Opportunity At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal‑opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Confidentiality All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr