Crescendo
About Us
Individually, our AI and Superhumans are best in class. Together, they’re game-changing.
Crescendo is the first AI‑native contact center — combining the world’s smartest, auto‑tuning AI with multilingual human experts to deliver performance‑guaranteed customer experiences.
In a category full of hype and overpromise, we stand apart as the peak of CX performance: measurable, scalable, and proven. Our platform helps mid‑market leaders and enterprise giants scale seamlessly across every channel with outcome‑based pricing, rapid time‑to‑value, and enterprise‑grade trust.
We don’t just sell software. We deliver results — guaranteed.
The Role Crescendo is looking for a Vice President of Product Marketing to own, elevate, and evangelize our market story. This is a rare chance to define a category, sharpen our competitive edge, and arm a world‑class GTM engine that fuels rapid growth. Reporting to the SVP of Marketing, you’ll be the architect of how Crescendo is understood in the market — by customers, analysts, investors, and the press. You’ll turn AI hype into differentiated proof, de‑position weaker alternatives, and position Crescendo as the undisputed performance brand in CX + AI. This is a high‑impact role for a strategic storyteller who can think like a CMO, act like a CRO, and inspire like a founder.
This is a remote‑role.
What You’ll Do Define & Elevate the Story
Craft the category narrative that cements Crescendo as the AI‑native contact center
Boldly de‑position bolt‑on AI tools, AI‑only SaaS vendors, and traditional BPOs with clarity and conviction
Partner with execs, product, and sales to create narratives that cut through noise and win markets
Drive storytelling for keynotes, analyst briefings, board decks, and customer evangelism
Fuel GTM & Sales Success
Build the arsenal: battlecards, ROI models, competitive plays, proof points that win deals
Equip the field with messaging that accelerates pipeline and closes revenue
Partner tightly with sales leadership to remove friction and unlock velocity
Shape Market & Competitive Strategy
Own market and competitive intelligence, turning insights into offensive and defensive plays
Position Crescendo as the thought leader and category‑defining brand
Lead World‑Class Launches
Architect GTM strategies that make every product launch impossible to ignore
Feed insights back into product roadmap, pricing, and packaging
Partner with sales and finance to push outcome‑based pricing narratives that resonate
Expand Market Influence
Cultivate relationships with Gartner, Forrester, and key influencers
Evangelize Crescendo at conferences, on stage, and in media
Anchor campaigns and demand‑gen in differentiation that drives conversion
Build & Scale a Team
Start as a player‑coach, then scale a high‑performing product marketing function
Instill operating rigor, crisp priorities, and alignment to Crescendo’s aggressive growth trajectory
What We Expect From You
10+ years in B2B SaaS product marketing or GTM leadership (VP‑level experience strongly preferred)
Proven expertise in CX, contact center, or customer service technology
A category creator with the storytelling chops to command exec, analyst, and customer audiences
Track record of competitive wins, sales enablement excellence, and market‑shaping launches
Strategic, analytical, and collaborative leader who thrives in high‑growth environments
Comfortable alternating between the war room and the main stage — setting the vision while rolling up sleeves to execute
Why Crescendo?
Performance‑Guaranteed CX → The only model with skin in the game
Category Leadership → We’re not joining the conversation. We’re writing it
Velocity & Scale → From mid‑market agility to enterprise impact, Crescendo moves fast and delivers faster
AI + Superhumans → Not one or the other — the best of both, working together
Join us to
define the future of customer experience in the AI era .
Company Culture Is At Our Core
Care for others: Empathy is a key driver. When people thrive, so does the mission
Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward
Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next
Take ownership: Bold choices with integrity at the core—that’s how impact lasts
Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning
Crescendo is proud to be an equal‑opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact
careers@crescendo.ai .
PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.
#J-18808-Ljbffr
Crescendo is the first AI‑native contact center — combining the world’s smartest, auto‑tuning AI with multilingual human experts to deliver performance‑guaranteed customer experiences.
In a category full of hype and overpromise, we stand apart as the peak of CX performance: measurable, scalable, and proven. Our platform helps mid‑market leaders and enterprise giants scale seamlessly across every channel with outcome‑based pricing, rapid time‑to‑value, and enterprise‑grade trust.
We don’t just sell software. We deliver results — guaranteed.
The Role Crescendo is looking for a Vice President of Product Marketing to own, elevate, and evangelize our market story. This is a rare chance to define a category, sharpen our competitive edge, and arm a world‑class GTM engine that fuels rapid growth. Reporting to the SVP of Marketing, you’ll be the architect of how Crescendo is understood in the market — by customers, analysts, investors, and the press. You’ll turn AI hype into differentiated proof, de‑position weaker alternatives, and position Crescendo as the undisputed performance brand in CX + AI. This is a high‑impact role for a strategic storyteller who can think like a CMO, act like a CRO, and inspire like a founder.
This is a remote‑role.
What You’ll Do Define & Elevate the Story
Craft the category narrative that cements Crescendo as the AI‑native contact center
Boldly de‑position bolt‑on AI tools, AI‑only SaaS vendors, and traditional BPOs with clarity and conviction
Partner with execs, product, and sales to create narratives that cut through noise and win markets
Drive storytelling for keynotes, analyst briefings, board decks, and customer evangelism
Fuel GTM & Sales Success
Build the arsenal: battlecards, ROI models, competitive plays, proof points that win deals
Equip the field with messaging that accelerates pipeline and closes revenue
Partner tightly with sales leadership to remove friction and unlock velocity
Shape Market & Competitive Strategy
Own market and competitive intelligence, turning insights into offensive and defensive plays
Position Crescendo as the thought leader and category‑defining brand
Lead World‑Class Launches
Architect GTM strategies that make every product launch impossible to ignore
Feed insights back into product roadmap, pricing, and packaging
Partner with sales and finance to push outcome‑based pricing narratives that resonate
Expand Market Influence
Cultivate relationships with Gartner, Forrester, and key influencers
Evangelize Crescendo at conferences, on stage, and in media
Anchor campaigns and demand‑gen in differentiation that drives conversion
Build & Scale a Team
Start as a player‑coach, then scale a high‑performing product marketing function
Instill operating rigor, crisp priorities, and alignment to Crescendo’s aggressive growth trajectory
What We Expect From You
10+ years in B2B SaaS product marketing or GTM leadership (VP‑level experience strongly preferred)
Proven expertise in CX, contact center, or customer service technology
A category creator with the storytelling chops to command exec, analyst, and customer audiences
Track record of competitive wins, sales enablement excellence, and market‑shaping launches
Strategic, analytical, and collaborative leader who thrives in high‑growth environments
Comfortable alternating between the war room and the main stage — setting the vision while rolling up sleeves to execute
Why Crescendo?
Performance‑Guaranteed CX → The only model with skin in the game
Category Leadership → We’re not joining the conversation. We’re writing it
Velocity & Scale → From mid‑market agility to enterprise impact, Crescendo moves fast and delivers faster
AI + Superhumans → Not one or the other — the best of both, working together
Join us to
define the future of customer experience in the AI era .
Company Culture Is At Our Core
Care for others: Empathy is a key driver. When people thrive, so does the mission
Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward
Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next
Take ownership: Bold choices with integrity at the core—that’s how impact lasts
Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning
Crescendo is proud to be an equal‑opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact
careers@crescendo.ai .
PRIVACY NOTICE Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes. To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.
#J-18808-Ljbffr