Motorola Solutions is hiring: Senior UX Researcher (Quantitative & Evaluative Fo

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close‑knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that is critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department Overview Our Experience Design & Research team is a multidisciplinary group of UX/CX Designers, User Researchers, and Behavioural Scientists. We’re at the forefront of understanding users, shaping evidence‑based experiences, and translating insights into impactful products. Job Description This is a unique opportunity to lead evaluative and measurement‑focused UX research within mission‑critical environments. You will design and execute studies that demonstrate the impact of research on product, design, and business outcomes, while shaping how behavioural insights inform strategy. What You’ll Do Establish a UX Metrics Practice: Define, implement, and own the key performance indicators (KPIs) and metrics for user experience, including frameworks for measuring usability, satisfaction (e.g. SUS, CSAT), and task success. Lead Quantitative Research: Design, launch, and analyze large‑scale quantitative research studies, including surveys, A/B tests, and behavioural data analysis from product analytics platforms. Champion Qualitative Rigor: Lead and execute foundational and evaluative qualitative research, including in‑depth interviews, contextual inquiries, and usability testing. Synthesize and Triangulate: Masterfully weave together quantitative and qualitative data to create a holistic, comprehensive understanding of our users. Tell the full story, connecting the “what” from analytics with the “why” from qualitative insights. Strategic Influence: Translate research findings into actionable, strategic recommendations that directly inform product roadmaps, design decisions, and business strategy. Stakeholder Collaboration: Partner closely with leaders in Product Management, Design, Engineering, and Data Science to identify research needs, align on priorities, and drive user‑centred outcomes. Mentorship & Advocacy: Act as a thought leader and mentor for UX research within the company. Educate and empower team members to apply research best practices and develop a deeper appreciation for both quantitative and qualitative methods. Communication & Storytelling: Create and deliver compelling presentations and reports that bring user stories and data to life for a variety of audiences, from individual contributors to executive leadership. What We’re Looking For 6+ years of hands‑on experience conducting research in large matrixed organisations and complex product structures, with at least 2 years of experience managing junior to mid‑level researchers. Master’s Degree in Human‑Computer Interaction (HCI), Psychology, Sociology, Statistics, or a related field. Expertise in establishing and scaling a company‑wide metrics practice, leveraging experience metrics to define product success and deliver measurable, user‑centric improvements. Proven ability to define and track the business impact of a UX Research team, linking changes in user metrics directly to measurable financial or strategic returns. Expertise in experimental design, survey methodology, and advanced statistical analysis; proficient with Pendo, Qualtrics, SQL, Python, R, or SPSS. Proven experience planning, recruiting for, and conducting a range of in‑person research, including ethnographic‑style fieldwork, contextual inquiries, and on‑site usability testing. Portfolio demonstrating integrated mixed‑methods research that answers complex questions and drives impact. Strategic thinker and self‑starter who identifies the right questions to move the business forward and launches initiatives independently. Iterative research approach that is seamlessly integrated into the product development process. Strong communicator and gifted storyteller who distils complex information into clear, concise, and persuasive narratives for any audience. Global collaboration and availability: willing to work in USA Central Time and travel internationally to UK, US, and Poland offices several times per year. Bonus Points Advanced degree (Ph.D.) in HCI, Psychology, Sociology, Statistics, or a related field. Experience in a fast‑paced, agile environment. Experience mentoring or managing other researchers. Target Base Salary Range Target Base Salary Range: $130,000 USD – $170,000 USD Benefits Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! Basic Requirements Bachelors degree with 11+ years of UX Research experience Legal Authorization Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally protected characteristic. Additional Information We are proud of our people‑first and community‑focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team. We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you. #J-18808-Ljbffr