LanceSoft, Inc.
Location:
Foster City 94404
Est pay range:
$50.00 - $62.00/hr. on W2
Job Responsibilities
5+ years in a professional audiovisual role.
3+ years of experience in AV infrastructure design, deployment, or project management.
Expertise in the administration of the Zoom platform, including Zoom Meetings, Zoom Rooms, and Zoom Events.
Proven experience providing executive-level white-glove support.
Expertise in managing and troubleshooting networked AV systems (e.g., Neat, Dante, Q-SYS, Crestron NVX).
Experience with remote AV device management platforms such as Neat Pulse or Logitech Sync.
Working knowledge and experience administering the Google Workspace (G‑Suite) Admin console.
Working knowledge of networking fundamentals and AV‑over‑IP troubleshooting.
Strong verbal and written communication skills.
Provide support for all internal audio visual equipment including conference room displays, cameras, microphones, speakers, controllers, and cabling.
Provide production support for meetings and live streams (All Hands, Executive Meetings, and Webinars).
Maintain AV support ticket queue, prioritizing urgent tickets with excellent follow-up.
Perform physical sweeps of conference rooms and digital signage to verify functionality.
Evaluate and implement new hardware and software solutions.
Troubleshoot issues in real-time during live events both in person and remotely.
Create and maintain documentation for internal team processes and user-facing support articles.
Seniority level:
Mid‑Senior level
Employment type:
Full‑time
Industries:
IT Services and IT Consulting
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Foster City 94404
Est pay range:
$50.00 - $62.00/hr. on W2
Job Responsibilities
5+ years in a professional audiovisual role.
3+ years of experience in AV infrastructure design, deployment, or project management.
Expertise in the administration of the Zoom platform, including Zoom Meetings, Zoom Rooms, and Zoom Events.
Proven experience providing executive-level white-glove support.
Expertise in managing and troubleshooting networked AV systems (e.g., Neat, Dante, Q-SYS, Crestron NVX).
Experience with remote AV device management platforms such as Neat Pulse or Logitech Sync.
Working knowledge and experience administering the Google Workspace (G‑Suite) Admin console.
Working knowledge of networking fundamentals and AV‑over‑IP troubleshooting.
Strong verbal and written communication skills.
Provide support for all internal audio visual equipment including conference room displays, cameras, microphones, speakers, controllers, and cabling.
Provide production support for meetings and live streams (All Hands, Executive Meetings, and Webinars).
Maintain AV support ticket queue, prioritizing urgent tickets with excellent follow-up.
Perform physical sweeps of conference rooms and digital signage to verify functionality.
Evaluate and implement new hardware and software solutions.
Troubleshoot issues in real-time during live events both in person and remotely.
Create and maintain documentation for internal team processes and user-facing support articles.
Seniority level:
Mid‑Senior level
Employment type:
Full‑time
Industries:
IT Services and IT Consulting
#J-18808-Ljbffr