Head of Digital Content and Community Job at Navan in San Francisco

Navan is looking for a Senior Social Media Manager to own the strategic direction and voice of our social channels with a focus on LinkedIn, Reddit, and X. As a key member of our Marketing and Communications team, you will be instrumental in crafting compelling, data-driven stories from internal sources to grow our brand presence, engage our communities, and drive business impact. We are seeking an energetic and creative leader who can work cross-functionally across the marketing team to create engaging social content (particularly video and infographics), who also thrives in a fast-moving, collaborative environment.

What You’ll Do:

• Develop and execute social media strategies designed to increase brand awareness, drive product discovery, and foster customer engagement.
• Oversee the content calendar and daily publishing across all social platforms, ensuring consistency with Navan’s brand voice and guidelines.
• Manage and optimize the social media and influencer marketing budget to maximize ROI and achieve performance goals.
• Partner with content, PR, and demand generation teams to build a cohesive content plan, ensuring social media tactics align with broader marketing campaigns and business objectives.
• Collaborate with creative teams and marketing partners to coordinate the execution of social campaigns, content production, and special projects.
• Define and execute our community management strategy, engaging thoughtfully with customers, influencers and media to protect and grow our brand reputation.
• Analyze and report on social media performance, delivering actionable insights and data-driven recommendations to leadership and key stakeholders.
• Serve as the team's subject matter expert on emerging social media trends, platforms, and best practices to keep Navan’s presence innovative and relevant.

What We’re Looking For:

• 8-10 years of professional experience leading social media strategy, with a demonstrated track record of measurably growing audience, engagement, and channel influence. You must be able to articulate the specific strategies you've used to transform social media into a key lever for brand building and business growth.
• Deep, hands‑on experience managing and creating content for key B2B and B2C social channels (particularly LinkedIn, Reddit, and X).
• A passion for travel and technology; experience in a B2B, SaaS, or high‑growth technology environment is strongly preferred.
• Expertise with social media management and analytics platforms (e.g., Sprout Social, Sprinklr, Brandwatch).
• Excellent creative judgment and a strong point of view on the type of content that will engage and convert Navan’s target audiences.
• A strong design sensibility, with hands‑on experience using graphic design and video editing tools (e.g., Canva, CapCut, Adobe Creative Suite) to create assets independently and collaborate effectively with a creative team.
• Proven ability to work effectively with cross‑functional teams, including creative, marketing, PR, and product stakeholders.

Pay Range

$105,000 — $209,000 USD

About Navan

Navan is the leading all‑in‑one business travel and expense management solution that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.

Navan provides a comprehensive benefits package tailored to support your well‑being and financial security. Our offerings include generous medical plans, dental, and vision benefits with premiums covered by Navan, as well as various insurance options designed to cover each family's needs. We also prioritize your holistic wellness with perks like paid parental and bereavement leave, subsidized commuter benefits, mental health support, connectivity stipends, and even pet insurance.

Workplace Policy

Navan believes in the value of in‑person connections, whether that is sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face‑to‑face interactions improve company culture and drive business results. Navan invests in global office spaces — in the U.S., Europe, and Asia, among others — that feel welcoming. Perks such as lunches and happy hours create a strong team environment to help you do your best work. We prioritize in‑person connections and operate on a four‑day‑in‑office work model. Please expect this policy for all roles that are tied to an office.

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.