Kennedy Connect is hiring: Automotive Service Writer Manager in Detroit

About the Role:

We’re looking for a strong Service Writer who also brings leadership or management experience to the table. Someone who can handle customers, keep the workflow tight, support techs, and step up as a leader in the shop when needed. This role is perfect for someone who has been a Service Writer but has also supervised staff, managed operations, or taken on team-lead responsibilities.

Responsibilities:

• Write repair orders, communicate with customers, and provide accurate estimates
• Manage daily workflow between techs, parts, and front office
• Maintain shop productivity, timelines, and quality standards
• Assist with onboarding, training, or leading staff when needed
• Handle light administrative duties and scheduling
• Ensure excellent customer satisfaction and repeat business

Requirements:

• 2+ years Service Writer experience
• Previous management or team-lead experience strongly preferred
• Strong communication & customer service skills
• Ability to work in a fast-paced automotive environment
• Knowledge of automotive terminology and repair processes

What We Offer:

• Competitive weekly pay + Commission
• A stable, growing shop with opportunity for advancement
• Supportive leadership and a solid team environment