National Legal Aid & Defender Association
Legal Content and Community Outreach Strategist
National Legal Aid & Defender Association, Portland, Oregon, United States, 97204
Position Description
Overall Position Objective:
This role works with Access to Justice staff and stakeholders to develop and maintain legal information for Oregon Law Help, the statewide interactive legal information portal. This role uses technology and self-help best practices in self-help legal information to support access to justice low‑income and underserved Oregonians and fosters strong engagement with legal and community partners who contribute to and rely on the portal’s information and referral tools.
This position is authorized to work a hybrid schedule.
Essential Duties
Content Strategy, Development and Processes:
Design and oversee self‑help legal information development and content strategy for Oregon’s statewide civil legal information and referral website (Oregon Law Help)
Write, edit, and proof legal information content, including legal articles, guided interviews, and videos.
Apply best practices in plain language, website design, and website content creation.
Craft and maintain content quality standards and quality assurance processes to ensure legal information is accurate, accessible, and responsive to the civil legal needs of Oregonians, with a focus on low‑income and underserved populations.
Develop and maintain content style guides, checklists, and other procedures to ensure consistency and quality.
Create and maintain processes to ensure necessary organizations and assistance are included and accurately reflected in the legal help resource directory.
Legal Information management and partner engagement:
Stay current on emerging trends, research, and technology related to accessible legal information and access to justice innovation.
Conduct research to inform and prioritize development, including monitoring law changes and other legal developments.
Recruit and collaborate with Oregon lawyers and other subject matter experts to write and edit legal content, including facilitating and guiding Oregon Law Help related task forces and meetings to support content development and partner organization engagement.
Providing guidance and support to content development partners, including training on content style guide and processes.
Coordinate with project vendors.
Partner with OSB’s Director of Referral and Information Services to support and develop Lawyer Referral Service‑related legal information materials and develop tools to connect users with this service through the Portal Project website.
Outreach and Engagement
Partner with Access to Justice community leaders and system stakeholders, including Oregon Law Help’s Advisory Committee and future community‑based sub‑committees.
Explore and implement opportunities for community and system partner input and engagement to inform content and site development, including user‑testing, focus groups and other feedback methods.
Provide support and assistance to organizations in the website referral directory with updating their listings.
Assist the Director of Legal Services Programs in the oversight and monitoring of established standards and guidelines for legal services providers.
Foster cooperation, collaboration, and teamwork with department and amongst other OSB departments and respective managers, directors, chief officers, and employees to provide customer service orientation towards internal and external recipients of programs and services.
Model behavior and practices that value diversity and incorporate inclusive and culturally competent practices.
Other Duties
Serve as bar liaison to sections, committees, and task forces as assigned.
Other duties as assigned.
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This role works with Access to Justice staff and stakeholders to develop and maintain legal information for Oregon Law Help, the statewide interactive legal information portal. This role uses technology and self-help best practices in self-help legal information to support access to justice low‑income and underserved Oregonians and fosters strong engagement with legal and community partners who contribute to and rely on the portal’s information and referral tools.
This position is authorized to work a hybrid schedule.
Essential Duties
Content Strategy, Development and Processes:
Design and oversee self‑help legal information development and content strategy for Oregon’s statewide civil legal information and referral website (Oregon Law Help)
Write, edit, and proof legal information content, including legal articles, guided interviews, and videos.
Apply best practices in plain language, website design, and website content creation.
Craft and maintain content quality standards and quality assurance processes to ensure legal information is accurate, accessible, and responsive to the civil legal needs of Oregonians, with a focus on low‑income and underserved populations.
Develop and maintain content style guides, checklists, and other procedures to ensure consistency and quality.
Create and maintain processes to ensure necessary organizations and assistance are included and accurately reflected in the legal help resource directory.
Legal Information management and partner engagement:
Stay current on emerging trends, research, and technology related to accessible legal information and access to justice innovation.
Conduct research to inform and prioritize development, including monitoring law changes and other legal developments.
Recruit and collaborate with Oregon lawyers and other subject matter experts to write and edit legal content, including facilitating and guiding Oregon Law Help related task forces and meetings to support content development and partner organization engagement.
Providing guidance and support to content development partners, including training on content style guide and processes.
Coordinate with project vendors.
Partner with OSB’s Director of Referral and Information Services to support and develop Lawyer Referral Service‑related legal information materials and develop tools to connect users with this service through the Portal Project website.
Outreach and Engagement
Partner with Access to Justice community leaders and system stakeholders, including Oregon Law Help’s Advisory Committee and future community‑based sub‑committees.
Explore and implement opportunities for community and system partner input and engagement to inform content and site development, including user‑testing, focus groups and other feedback methods.
Provide support and assistance to organizations in the website referral directory with updating their listings.
Assist the Director of Legal Services Programs in the oversight and monitoring of established standards and guidelines for legal services providers.
Foster cooperation, collaboration, and teamwork with department and amongst other OSB departments and respective managers, directors, chief officers, and employees to provide customer service orientation towards internal and external recipients of programs and services.
Model behavior and practices that value diversity and incorporate inclusive and culturally competent practices.
Other Duties
Serve as bar liaison to sections, committees, and task forces as assigned.
Other duties as assigned.
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